This document discusses knowledge management applied in a nonprofit organization. It provides definitions of knowledge management and different types of knowledge. It also outlines various knowledge management tools and processes. The presenter then discusses her research question about cultural differences between older and younger members in a nonprofit in regards to knowledge values and sharing. Her case study focuses on a translation association in the Philippines. Her findings include differences in knowledge sharing mechanisms and perceptions of knowledge between generations. She identifies factors like technological advancement, organizational strategy changes, collaboration trends, and differing knowledge values that contribute to generational gaps.

1. KNOWLEDGE MANAGEMENT
APPLIED IN A NONPROFIT ORGANIZATION
PRESENTED BY: MS JOAN HOPE ELGINCOLIN
STAMFORD INTERNATIONAL UNIVERSITY
OCTOBER 2014

2. WHAT IS KM?
Knowledge Management is a multidiscipline management
focusing on managing the knowledge of an organization.

3. Managing the knowledge of an organization??????

4. FUNDAMENTALS OF KM
Explicit knowledge
head knowledge, know-what
Tacit knowledge
experience knowledge, know-how

5. Meet the KM champion
KM

6. THE KM TOOLS
NON-IT METHODS IT METHODS
brainstorming
peer assist
after action reviews
story telling
collaborative physical workspace
knowledge cafe,
community of practice
databases
wikis
blogs
intranets
social network services
KM
KNOWLEDGE MANAGEMENT PROCESSES
(RIBIERRE, 2008)
Locate: audit, mapping
Acquire: audio, recording, video
Refine: community of practices, assessment, experts
Organize: content management, taxonomy
Share: wikis, conferences
Apply: decision making, help desks, workflow

7. MY RESEARCH QUESTION
What are the cultural differences between older and
younger members in a non-profit organization, in relation to
their knowledge values and approaches to knowledge
acquisition, sharing and use, and how are these
accommodated in the organization?

8. in simpler words…
What are the differences between older and younger generation?
Are they complimentary or competitive?
How can KM help?
VS
younger generation older generation

9. THE WAVES OF DIFFERENT
GENERATIONS
• the FIRST wave (1970’s & 80’OLD
s, 50 yrs old- above)
• the SECOND wave (1990’s, 40’s)
• the THIRD wave (2000’s, 30’YOUNG
s)
• the FOURTH wave (2010’s, 20’s)

10. MY CASE STUDY PROFILE
Organization: Translators Association of the Philippines (a nonprofit)
Year founded: 1974 (from 15-75 current members)
Core Mission: empowerment of the indigenous/minority people through
1. community development
2. training
3. ethnoarts
4. literacy and
5. scripture translation
a tribe from Ifugao
TAP’s target communities
Philippine Population: almost 100,000
Major languages: 8
Minor languages: around150
40% of the population are indigenous
people groups.

11. MY MAJOR FINDINGS
• knowledge sharing mechanisms (formal and informal)
• knowledge sharing motivation
• knowledge sharing barriers
• different perception about knowledge values between older and
younger members
• the role of personal initiative and leadership in knowledge management
• the importance of empowering people
• best practices in creating a healthy knowledge sharing culture

12. just one of my major
findings
4 FACTORS CONTRIBUTING TO
GENERATIONAL GAP
• Technological Advancement
• Change of Organizational Strategy
• Change of Trend in Collaboration
• Different Knowledge Values

13. TECHNOLOGICAL
ADVANCEMENT
from 25 years to 10 years of
project completion

14. CHANGE OF ORGANIZATIONAL STRATEGY
-from lone rangers to
becoming project managers
and trainers

15. OLD STRATEGY

16. NEW STRATEGY

18. CHANGE OF TREND IN COLLABORATION
-they collaborated in many different ways with their partner
organizations

20. KNOWLEDGE CAPTURE
one of the processes in Knowledge Management
Why capture knowledge?
-to share, develop, use, store
Questions to consider when capturing knowledge
1. What is the primary purpose ?
2. What kind of knowledge?
3. What is the best way to capture?
4. How to utilize the knowledge that you capture?
5. How to properly store it?

21. HOW DO I APPLY KM?
As a starter:
You can be a Knowledge Champion
“Catch the idea and share it.”

22. THANKS!
contact me: jhelgincolin@gmail.com
personal website: www.joanhope.com