Seminar on Conflict Management that I have presented.

1. Conflict Management By: Ohireime Ojeomogha [OJ] and Jessica England

8. What do you see? Two faces or a vase?

9. Water cannot flow up hill…

10. Young woman or old lady? Creepy clown face or ladies in an arch way?

15. Thomas Kilman Conflict Resolution Grid Value of Relationship Importance Placed on Mercy Response to Other’s Interest Value of Issue Need for Justice Achievement of Own Interest Avoid Accommodate Compromise Compete Collaborate

16. Avoid I don’t care for the issue and honestly I don’t really care about the relationship. Value of Relationship Importance Placed on Mercy Response to Other’s Interest Value of Issue Need for Justice Achievement of Own Interest Avoid

17. Accommodate Value of Relationship Importance Placed on Mercy Response to Other’s Interest Value of Issue Need for Justice Achievement of Own Interest Preserve the relationship at ALL costs. Accommodate

18. Compete Value of Relationship Importance Placed on Mercy Response to Other’s Interest Value of Issue Need for Justice Achievement of Own Interest Compete Win / lose situation: How do I get MY way?

19. Compromise Value of Relationship Importance Placed on Mercy Response to Other’s Interest Value of Issue Need for Justice Achievement of Own Interest Compromise Tolerance is key!

20. Collaborate Value of Relationship Importance Placed on Mercy Response to Other’s Interest Value of Issue Need for Justice Achievement of Own Interest Collaborate Seek to preserve both the relationship and the value of the issue at hand. *this requires skill in managing conflict. **not all issues are worth going “to the mat.”

24. Assertiveness & Focus Normal Zone People Focus Task Focus Aggressive Passive

25. Motives Normal Zone Get It Right Get It Done Get Appreciated Get Along People Focus Task Focus Aggressive Passive

26. Normal Zone Get It Right Get It Done Get Appreciated Get Along People Focus Task Focus Aggressive Passive Controlling Attention Getting Approval Seeking Perfectionist Gray Zone Behaviors Behaviors

27. Normal Zone Get It Right Get It Done Get Appreciated Get Along People Focus Task Focus Aggressive Passive Controlling Attention Getting Approval Seeking Perfectionist Gray Zone Behaviors TANK SNIPER KNOW- IT-ALL GRENADE SNIPER THINK-THEY- KNOW-IT-ALL MAYBE Person YES Person NOTHING Person NOTHING Person NO Person WHINER

28. Position Position Issue Conflict When people differ they usually identify an issue over which they differ and take a position on it.

29. Choose Your Path

31. Escalate Escalate Position Position Issue (Conflict) Interests Interests No Solution End of Relationship

33. Escalate Escalate Position Position Issue (Conflict) Interests Interests Maintain Relationship Conflict Resolved No Solution End of Relationship

35. The Shift ISSUE PROBLEM