People Are More Important Than Processes

Jan Mennens Business Architect KBC ICT Services

Some history ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Toolfocus Process focus People focus 1970 1980 1990 2000 2010 …

Introduction of tools in the organisation ,[object Object],[object Object],[object Object]

Introduction of process management in organisations

The classical consultancy triangle is fake ,[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

Proposal of a new consultancy triangle ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Solutions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Knowledge management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Coaching on the job ,[object Object]

Shift of responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object]

Shift of responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Structuring and presenting information in the language of the user ,[object Object],[object Object]

Wrapping up ,[object Object],[object Object],[object Object]

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