UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
Methodologies to evaluate the responsiveness of library systems
1. Methodologies to Evaluate the
Responsiveness of Library Systems
Joe Matthews
XIII International Conference of the University Libraries
Mexico City, November 16-18, 2016
2.
3.
4. Historically we have always thought of the user
in the life of the library
but we now are increasingly thinking about
the library in the life of the user
5.
6. The mission of librarians
is to improve society
through facilitating knowledge creation
in their communities.
David Lankes
26. Connection
People come to the library to be
informed, inspired, horrified, enchanted or amused.
They come to hide from reality or
understand its true nature.
They come to find solace or excitement,
companionship or solitude.
They come for the software.
Hugh Rundle
29. The Take-a-ways
• Libraries exist in a competitive environment
• The library in the life of the user
• Sustained shift in focus from collections to
users
• Discovery happens elsewhere
• Convenience trumps everything
30. • Re-purpose space to provide tech centers,
meeting rooms, makerspace
• Provide connections – between activities,
and between people
• Your users’ are operating at the network-
level
31. • Engage your users to better their jobs-to-be-
done
• Revise your services to reduce pains and
increase gains
• Become a part of the users’ social network
and get in the flow
32. • Librarians need to focus on building
relationships
• Don’t limit your innovation – plant lot’s of
seeds – see what works
• Make visible the value your library brings to
your community