This is the powerpoint that was created to discuss how to engage with community and how to ensure that successful meeting skils are used when connecting.

1. Community Conversations Meeting with Community Representatives Jan Ison ILEADU March 2011

2. The Outcomes Understand the role and how to best work with “community or member representative” Understand what makes a goodleader and community member within the community conversation and within the team and how to ensure success Create outcomes for next meeting or “get together” with member representative Have tools that can be used for any meeting or “get together” more productive

3. Member Representative

4. Role How did you choose your representation? How did you describe the role? List and describe Q & A (Question and Answer) Review and Clarify

5. ROLE Representative of the Member Community Offer you insight to community needs and community norms Help you understand how the library can be responsive to the community norms and be part of the community conversation. Provide insight into how the community interacts and works together.

6. ✔ Understand the role and how to best work with “community or member representative”

7. CONNECTING & ENAGING SOFT SKILLS Be A Leader Be A Facilitative Leader Create Outcomes Create Agendas Record the Actions Follow-up

8. LEADER MUST BE ABLE TO: Listen actively, paraphrase what you hear, ask open-ended questions, summarize what’s been said, clarify confusion. Present issues, identify key points, manage disagreement, find agreement. Be Informed of different perspectives, encourage input, resist making judgments, know who makes decisions and communicate to the team. Motivate others

9. Facilitator Enables groups to work more effectively Content Neutral Does Not take sides Does Not Advocate a point of View Advocates for fair, open and inclusive process Contributes structure and process Supports everyone to do their best thinking Encourages participation

11. Helps the team to work more effectively

12. Can advocate a point of View but must encourage others to do the same

13. Advocate for fair, open and inclusive process

14. Contributes structure and process

15. Supports everyone to do their best thinking

16. Encourages participationREQUIRES MORE DISCIPLINE THAN THAT OF A FACILITATOR

17. Successful Meetings, Collaborative Sessions, “Get Togethers” produce?

18. Frustration Meetings, Collaborative Sessions, “Get Togethers” produce?

19. Successful Meetings have ClearOUTCOMESAGENDASRECORD OF ACTIONS

20. Successful Meetings have clear outcomesWhat is your outcome?

21. Outcomes? List Agree Understand Update Report Have a plan OTHER ---

22. WRITING OUTCOMES FOR “GET TOGETHERS” Be specific Descriptive Action Concise one or two sentence statements

23. OUTCOMES for a “Get Together” with Community representative

24. Successful Meetings have clear agendasWhat is your agenda?

25. Examples of Written Agendas

26. AGENDA

27. AGENDA

28. Graphic agenda

29. Successful Meetings Use appropriateProcesses and Tools to achieve the outcomes

30. SOME MEETING TOOLS: Brainstorm List Pairs Categorize Prioritize Attribute Listing Reverse Brainstorming

31. BRAINSTORM

32. Mind Map

33. POST – IT - NOTES

34. Surfstroming Google Alerts Twitter feeds RSS Feeds Trendwatching www.trendwatching.com/ ETC

35. Online tools Webstorm Online Mindmaps Blogs Twitter Facebook

36. Other Processes – Books of Them Force Field Analysis Plus/Delta Pros/Cons Criteria Matrix And the List Goes On and On and On

37. BUT How do I use them when I am having lunch or dinner?

38. Agenda for next “Get Together” with user representative

39. Successful Meetings have a clear record of the actionsRecording the Actions

40. RECORDING Flip Charts Sharing your desktop in meetings and on phones Using online tools such as Adobe Connect – the White Board feature Record Accurately what the individual says – do not use your own words unless you get approval Follow-up email

41. Recording is important to -- Validate each person’s ideas Helps to keep collaborative session on track Record of what what happened Record of decisions Joint process

42. Success Recording Does Not Need to Be Formal Onerous Precise

43. RECORDING YOUR NEXT MEETING WITH YOUR USER REPRESENTTIVE

44. The Outcomes Understand the role and how to best work with “community or member representative” Understand what makes a good Leader and community member within the community conversation and within the team and how to ensure success Create outcomes for next meeting or “get together” with member representative Have some tools that can be used for any meeting or “get together” more productive

45. QUESTIONS? CONTACT Jan Ison 217-352-0047 ext 221 217-202-1639 jison@lincolntrail.info Ison.jan@gmail.com FaceBook Twitter