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Dave everett
Real Time Utility Monitoring Case Study, RM & Customer Experiences,[object Object],Dave Everett,[object Object],Commercial Manager Indirect Purchasing,[object Object],RM Education. ,[object Object]
Agenda.,[object Object],The journey of choice,[object Object],Goals and measurement to success,[object Object],Lessons Learned & Suggestions,[object Object],Questions and answers.,[object Object]
The Journey of Choice – Why real time?,[object Object],No change – Using only Half hourly information from our meters on a 	       month + 1 basis,[object Object],Smart meters – Day + 1 information from a Smart meter roll out,[object Object],Real Time – Live (5 Minute) information from all pulse capable utility 	      meters, Smart or otherwise,[object Object],Wired/Wireless – The high cost of cabling alone made our decision,[object Object]
How detailed should we be?,[object Object],Our choices:,[object Object],Fiscal Meters – No need to install new meters allowed top level view 	           of building use,[object Object],Sub Metering – Great idea but planning is key,[object Object],Ensure your electrical and pipework schematics are up to date. ,[object Object],Overlay on a each building on a floorplan, know what your metering,[object Object],Do the same for Gas and Water,[object Object]
Goals and Measuring Success,[object Object],Even with a month +1 data we could set a goal and achieve it,[object Object],But time erodes and old habits die hard,[object Object],Human Psychology – Most of us like to compete in some way,[object Object],Building Vs Building ,[object Object],This month Vs last month,[object Object],Performance to target,[object Object],Make it clear and make it simple – You’re able to interpret the,[object Object],detailed information, someone seeing it for the first time may not,[object Object]
Building Gas use before and after.,[object Object]
Building Gas use before and after – early morning use corrected.,[object Object]
Goals and Measuring Success – Real Time Motivates,[object Object],Previous graph is most powerful the same day the problem is solved,[object Object],The more you see progress the more supportive your end users,[object Object],It’s not just about the users, it’s about us as well.,[object Object],Show live progress to targets,[object Object],Focus our activity where it’s needed most,[object Object],Alert us when things go wrong, not when they are reported,[object Object],Give us the information we need on demand, not tomorrow,[object Object],Challenge the apathy, look at the graph in 2 slides time,[object Object]
Water leak – Alert given and problem solved next day.,[object Object]
“No leaks here – our water bills been the same for years…..”,[object Object]
MI Data.,[object Object],Lessons learned & Suggestions,[object Object],Senior Sponsor Buy-in is invaluable,[object Object],Whilst room/floor level monitoring is ideal you can do a lot without it,[object Object],Create a rolling fund whereby 25%-50% of the savings are re-invested,[object Object],Continuous programme of improvement (don’t let it stall),[object Object],Don’t ignore the other Utilities (Gas, Water, Fuel Oil, Diesel),[object Object],Communicate with your audience in different ways, simple & engaging,[object Object],As changing behaviour can bring savings and advocates,[object Object],Network with your peers, share information and experiences,[object Object]
Thank you for listening.,[object Object],For further information or a copy of this powerpoint please contact Dave Everett on 01235 854779 or email deverett@rm.com,[object Object]

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Dave everett

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