The document outlines the roles and responsibilities of an IT Program Management Office (PMO) in three key areas: planning, communication, and administration. The PMO will coordinate IT project selection and funding, establish standard project management processes, provide regular reporting on project status, and handle financial administration for the IT department. The PMO aims to improve governance, transparency, and management of the IT portfolio through these core competencies.

1. August, 2008 PRESENTATION IT PMO Charter Communication Document

4. Program Management encompasses several components of IT Governance which are critical to a smooth running IT department * * * Areas that can be effectively managed by a Program Management Office

8. Demand Management is the first step in selecting which projects will be funded IT Management Business Management Project Requests Business – IT Councils force-rank Projects for Alignment to LRP objectives Final IT Project Portfolio and Capital Plan Achieved Frontline Workers LRP Filter AOP Filter IT Project Portfolio AOP Challenge Is applied and Further eliminates projects Project Ideas will outnumber the number that can be funded

13. IT Status Reporting IT Dashboard IT Executive Summary Project Update Sheets – Timeline/Budget/Issues Project ID - Project Name % Complete CER Date Go-Live Date Next Milestone & Date Total Budget Budget Incurred Over Budget Issues Status Trend DII_ERP_001.2 Hybris frontend for Utility ESA: Phase 1 7.1% 30-Sep-08 31-Mar-09 CER - 9/30/08 $883,000 $30,833 N DII_ERP_002 DIITC Cloning Prep & Clean Up: Phase 1 100.0% 30-Apr-08 21-Jul-08 Phase 1 Complete $388,860 $281,030 N DII_ERP_013 Geith Cleanup 2.3% 1-Jan-09 1-Jul-09 Project Docs & CER - 1/1/09 $1,500,000 $0 N *Identify Resources *The development of Milestones TBD DII_ERP_024 Replace dealer roster functionality - ESA 15.4% 30-Apr-08 31-Dec-08 User Mgmt Build - 8/6/08 $237,000 $0 N DII_ERP_025 Global Retail Campaign Management 40.7% 25-Apr-08 31-Oct-08 Data Cleansing - 8/15/08 $314,000 $157,980 N DII_IFR_012 Siebel Replatforming 99.8% 11-Apr-08 14-Jul-08 Close Siebel Contract w/ACS - 7/31/08 $189,039 $175,818 N