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Jesús Hoyos
             “La experiencia del cliente y su 
             impacto en el contact center”
                           29 de agosto de 2008
             Congreso de Call Center  CRM del Interior del Pais
                            Córdoba, Argentina




             www.crmenlatinoamerica.com
                                     Jesús Hoyos  
29/08/2008                                                         1
                              www.crmenlatinoamerica.com
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center
La Experiencia del Cliente y el Call Center

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La Experiencia del Cliente y el Call Center

  • 1. Jesús Hoyos “La experiencia del cliente y su  impacto en el contact center” 29 de agosto de 2008 Congreso de Call Center  CRM del Interior del Pais Córdoba, Argentina www.crmenlatinoamerica.com Jesús Hoyos   29/08/2008 1 www.crmenlatinoamerica.com