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Brand Evolution Through
Social: The Scroll
Tweet: #MCS5
#heweb13 & @jesskry
Jess Krywosa
Director of Interactive Content Strategy
Hamilton College
hamilton.edu/thescroll
What are the 

elements of a 

great 

(institutional/brand) 

social media strategy?
Research
The Basics
The Basics
•  What is “The Problem”?
The Basics
•  What is “The Problem”?

•  Who is the audience?
The Basics
•  What is “The Problem”?

•  Who is the audience?

•  Trying to communicate?
The Basics
•  What is “The Problem”?
•  Who is the audience?
•  Trying to communicate?
•  Success looks like?
Advanced
Advanced
•  Current preferences?
Advanced
•  Current preferences?
•  Already communicate?
Advanced
•  Current preferences?
•  Already communicate?
•  Call to action?
Advanced
•  Current preferences?
•  Already communicate?
•  Call to action?
•  Competition?
Advanced
•  Current preferences?
•  Already communicate?
•  Call to action?
•  Competition?
•  New tools?
@Hamilton
@Hamilton
@Hamilton
@Hamilton
Buy In
Educate & Support
Educate & Support
•  Teach strategy
Educate & Support
•  Teach strategy
•  Support their projects
Educate & Support
•  Teach strategy
•  Support their projects
•  Top down/bottom up
Educate & Support
•  Teach strategy
•  Support their projects
•  Top down/bottom up
•  High tides lift all boats
@Hamilton
Ability to
Implement
Staff/Culture
Staff/Culture
•  Time commitments
Staff/Culture
•  Time commitments
•  Who has control?
Staff/Culture
•  Time commitments
•  Who has control?
•  Technical issues
@Hamilton
Branding
(campaign)
Focused
Brand Support
Brand Support
•  No one voice outshines
Brand Support
•  No one voice outshines
•  Watch the ‘one offs’
Brand Support
•  No one voice outshines
•  Watch the ‘one offs’
•  Everything supports
Brand Support
•  No one voice outshines
•  Watch the ‘one offs’
•  Everything supports
•  Brand, business & outcomes
@Hamilton
@Hamilton
Authentic
Be Real
Be Real
•  No gimmicks!
Be Real
•  No gimmicks!
•  Low barrier to entry
Be Real
•  No gimmicks!
•  Low barrier to entry
•  The good & the bad
Be Real
•  No gimmicks!
•  Low barrier to entry
•  The good & the bad
•  Timeliness is crucial
@Hamilton
@Hamilton
@Hamilton
Integrated
All of The Things
All of The Things
•  Easy to find/join
All of The Things
•  Easy to find/join
•  Meaningful uses
All of The Things
•  Easy to find/join
•  Meaningful uses
•  Coord. conversations
All of The Things
•  Easy to find/join
•  Meaningful uses
•  Coord. conversations
•  Incorporate into other areas
@Hamilton
@Hamilton
Collaborative
Shared Creation
Shared Creation
•  Audience ideas
Shared Creation
•  Audience ideas
•  Continued education
Shared Creation
•  Audience ideas
•  Continued education
•  Policy vs. guidelines
• 
@Hamilton
@Hamilton
Measured
Defined Goals
Defined Goals
•  Vanity metrics
Defined Goals
•  Vanity metrics
Defined Goals
•  Vanity metrics
•  Positive sentiment
Defined Goals
•  Vanity metrics
•  Positive sentiment
•  Visibility
Defined Goals
•  Vanity metrics
•  Positive sentiment
•  Visibility
•  Comm via social
Defined Goals
•  Vanity metrics
•  Positive sentiment
•  Visibility
•  Comm via social
•  Completed goals
Q&A
For More:
hamilton.edu/thescroll
#GetScrolled
@jesskry

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Brand Evolution Through Social: The Scroll