1. Jessica N. Wallace
3204 N. Cord St. | Tampa, Fl, 33605 | jwall410@gmail.com | 740-244-5929
OBJECTIVE ....
To obtain a position that will utilize my skill set. I have extensive background in
customer service.
EXPERIENCE
TOPS Marysville , Ohio 2015 - 2016
General Cleaner
• Maintained cleanliness of assigned office.
Advanced Auto Distribution Center Delaware , Ohio 2014 - 2015
Receiving/Shipping
• Reveived incoming products to be stored in warehouse.
• Responsible for time management of receiving products.
• Palletized outgoing products in order to properly go into trailer.
• Loading of palletized products into trailer.
• Responsible for proper palletizing for products to reach destination without any
damages or lost product.
Frontier Communications Marion , Ohio 2011 - 2014 & 1997 - 2001
Call Center Representative
• 1997 - Business Billing Representative.
• Took incoming calls from customers regarding their small business bill.
• Assisted customer with issues regarding billing of their services.
• Initiated sales converstions during call.
• 2011 - Residential Sales and Service Representative.
• Took incoming calls from customers regarding service, billing, or repair issues.
• Analyzed customers account for possible services that would benefit them.
• Issued repair tickets to fix customers services.
EDUCATION
Marion Harding High School Marion, Ohio 1993
• GED - 1996
SKILLS
• Problem Solving
• Adaptability
• Strong Work Ethic
• Time Management

2. • Critical Thinking
• Self-Confidence
• Handling Pressure
INTERESTS
Reading, Traveling, Music
References are available upon request.