Managed Services Support

J
Customer Solutions
Typical Challenges – Managed Services  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Apollo Health Street – Strategic Support Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managed Services - Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],With an average First Level Resolution rate of above  70%  , our Service Desk saves your customers time and money!
Customer Profile – Covisia Solutions, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Based in Waltham, Massachusetts, Covisia Solutions Inc. is a leading provider of information application delivery, networking, security and IT support services designed to enable clients to work more effectively and increase focus on their core business. ,[object Object],[object Object],[object Object],[object Object],[object Object],http://www.covisia.com Covisia Solutions named 2008 Northeast Partner of the Year! The Covisia Service Desk
Customer Profile – Capital Network Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The CNS Service Desk http://www.cns-service.com
Customer Profile – Structured Technologies, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Structured Technologies is the regional leader in Data Center Solutions and Managed IT Services.   STI brings the best of enterprise technology and expertise to all sized businesses!   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.struct.com The STI Service Desk
Customer Profile – Second City Computers, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Since 1992, Second City Computers, Inc. has been providing networking solutions and support. Our experience has helped us develop a process that allows us to best meet your needs. ,[object Object],[object Object],[object Object],Managed Services http://www.2cc.com The 2cc Service Desk
Customer Profile – eTG ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ETG specializes in technology for physician practices, so we're uniquely equipped to deal with your business challenges stemming from technology. We have specific, focused experience working with a myriad of practice management systems, electronic medical records systems, lab solutions, imaging systems and hospital integration. In other words, we power healthy business.   http://www.2cc.com The eTG Service Desk Because our focus is healthcare, we offer informed opinions and connect you with our other clients for consultation. Other IT companies don't have that specialized knowledge to share to your benefit. ETG is also actively involved in the major trade associations and groups, like the MGMA and HIMSS, which helps us stay current on relevant issues and maintain regular training on the technical areas of our business.
Customer Profile – DynaSis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],F ounded in 1992 as a small computer repair and service business, DynaSis has evolved into one of the metro Atlanta area’s most respected information technology firms, now offering a comprehensive suite of services and technology solutions. http://www.2cc.com The DynaSis Service Desk Your Equipment, Our Expertise Our Equipment, Our Expertise
Our Combined Knowledge & Experience Managed Services Service Desk Your Company
What our Partners are saying! I wanted to take the opportunity to reflect on your Team and the transition our Service Desk support to Apollo. You have all the right players in place as this transition was a very smooth one. The Team continues to grow with addressing the unique issues we have with different Customers and your Team adapts to these change remarkably and very professional. Our Level 1 queue has never been under control like it is now through Apollo. You have a solid Team and they handle themselves well with our, sometimes, difficult clients.  Great job and keep up the fantastic efforts. They are very much appreciated!!! Sincerely Keith Wrubleski, Director - Professional Services Structured Technologies Inc. Our [Covisia] integration of Apollo’s Service Desk into our managed support services was near flawless.  Apollo worked aggressively to understand our tools, protocols and procedures; while making recommendations and improvements with workflow management between the two organizations.  Apollo’s ability to deliver a first-class Service Desk has been a true value-add to our managed support service offerings.    Sincerely Don Croad, Director of Support Services Covisia Solutions, Inc.
Why Apollo Health Street? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We look forward to working with you to engineer the best business solution available.
Contact Information Bill Hockensmith Program Manager, AHS Strategic Solutions Direct – 770.627.9400 Mobile – 404.805.6459 Email –  [email_address] Our customers love us and so will you! Thank You
1 de 14

Recomendados

Managed Services Presentation por
Managed Services PresentationManaged Services Presentation
Managed Services PresentationScott Gombar
37.8K visualizações28 slides
Managed It Services por
Managed It ServicesManaged It Services
Managed It ServicesGss America
2.6K visualizações13 slides
ITS Managed Services Introduction por
ITS Managed Services IntroductionITS Managed Services Introduction
ITS Managed Services IntroductionJorge Sebastiao
15.1K visualizações26 slides
Managed Services Overview por
Managed Services OverviewManaged Services Overview
Managed Services OverviewSVAM International, Inc.
4.3K visualizações33 slides
Managed Services por
Managed ServicesManaged Services
Managed ServicesRishu Mehra
14.3K visualizações32 slides
Managed Services Presentation por
Managed Services PresentationManaged Services Presentation
Managed Services PresentationIISGL
8.9K visualizações13 slides

Mais conteúdo relacionado

Mais procurados

Managed Services Model For IT Services por
Managed Services Model For IT Services Managed Services Model For IT Services
Managed Services Model For IT Services Ajay Rathi
1.8K visualizações11 slides
IT Infrastructure Managed Services and RIMS por
IT Infrastructure Managed Services and RIMSIT Infrastructure Managed Services and RIMS
IT Infrastructure Managed Services and RIMSRazak Mohammed Ali
5.1K visualizações37 slides
A Starter Guide to IT Managed Services por
A Starter Guide to IT Managed ServicesA Starter Guide to IT Managed Services
A Starter Guide to IT Managed ServicesDavid Castro
11.9K visualizações21 slides
Benefits of an Managed Service Provider por
Benefits of an Managed Service ProviderBenefits of an Managed Service Provider
Benefits of an Managed Service ProviderThe TNS Group
576 visualizações1 slide
Manage services presentation por
Manage services presentationManage services presentation
Manage services presentationLen Moncrieffe
3K visualizações28 slides
Managed Services - Explained por
Managed Services - ExplainedManaged Services - Explained
Managed Services - ExplainedGhassan Chahine
2.9K visualizações33 slides

Mais procurados(20)

Managed Services Model For IT Services por Ajay Rathi
Managed Services Model For IT Services Managed Services Model For IT Services
Managed Services Model For IT Services
Ajay Rathi1.8K visualizações
IT Infrastructure Managed Services and RIMS por Razak Mohammed Ali
IT Infrastructure Managed Services and RIMSIT Infrastructure Managed Services and RIMS
IT Infrastructure Managed Services and RIMS
Razak Mohammed Ali5.1K visualizações
A Starter Guide to IT Managed Services por David Castro
A Starter Guide to IT Managed ServicesA Starter Guide to IT Managed Services
A Starter Guide to IT Managed Services
David Castro11.9K visualizações
Benefits of an Managed Service Provider por The TNS Group
Benefits of an Managed Service ProviderBenefits of an Managed Service Provider
Benefits of an Managed Service Provider
The TNS Group576 visualizações
Manage services presentation por Len Moncrieffe
Manage services presentationManage services presentation
Manage services presentation
Len Moncrieffe3K visualizações
Managed Services - Explained por Ghassan Chahine
Managed Services - ExplainedManaged Services - Explained
Managed Services - Explained
Ghassan Chahine2.9K visualizações
A Brief about IT Managed Services por Flightcase1
A Brief about IT Managed ServicesA Brief about IT Managed Services
A Brief about IT Managed Services
Flightcase12.2K visualizações
Helpdesk Services por Gss America
Helpdesk ServicesHelpdesk Services
Helpdesk Services
Gss America3.6K visualizações
Remote IT Infra - lower cost & higher efficiency por Abimanyu V
Remote IT Infra - lower cost & higher efficiencyRemote IT Infra - lower cost & higher efficiency
Remote IT Infra - lower cost & higher efficiency
Abimanyu V1.8K visualizações
Application Management Service Offerings por Gss America
Application Management Service OfferingsApplication Management Service Offerings
Application Management Service Offerings
Gss America5.4K visualizações
Managed Services - Functional & Customization Support Help Desk por Amit Panchal
Managed Services - Functional & Customization Support Help DeskManaged Services - Functional & Customization Support Help Desk
Managed Services - Functional & Customization Support Help Desk
Amit Panchal2K visualizações
Managed IT Services: Overview, Importance, Business Benefits por Veritis Group, Inc
Managed IT Services: Overview, Importance, Business BenefitsManaged IT Services: Overview, Importance, Business Benefits
Managed IT Services: Overview, Importance, Business Benefits
Veritis Group, Inc1.7K visualizações
Managed Services Presentation por Eduardo Garcia
Managed Services PresentationManaged Services Presentation
Managed Services Presentation
Eduardo Garcia649 visualizações
5 Managed Services to Sell and How to Sell Them por Continuum
5 Managed Services to Sell and How to Sell Them5 Managed Services to Sell and How to Sell Them
5 Managed Services to Sell and How to Sell Them
Continuum2K visualizações
IT Operations Management as a Service por Vistara
IT Operations Management as a ServiceIT Operations Management as a Service
IT Operations Management as a Service
Vistara3.1K visualizações
Application Management and Support - Shared Services Featuring the Pay Per Ti... por Jade Global
Application Management and Support - Shared Services Featuring the Pay Per Ti...Application Management and Support - Shared Services Featuring the Pay Per Ti...
Application Management and Support - Shared Services Featuring the Pay Per Ti...
Jade Global4.8K visualizações
IT Support Pricing PowerPoint Presentation Slides por SlideTeam
IT Support Pricing PowerPoint Presentation SlidesIT Support Pricing PowerPoint Presentation Slides
IT Support Pricing PowerPoint Presentation Slides
SlideTeam128 visualizações
Implementing ITIL - Product First Or Process First por Vyom Labs
Implementing ITIL - Product First Or Process FirstImplementing ITIL - Product First Or Process First
Implementing ITIL - Product First Or Process First
Vyom Labs4.9K visualizações
Managed Services Marketing por Shahzad Khan
Managed Services MarketingManaged Services Marketing
Managed Services Marketing
Shahzad Khan790 visualizações
ITSM and ITOM Coming Together por OpsRamp
ITSM and ITOM Coming TogetherITSM and ITOM Coming Together
ITSM and ITOM Coming Together
OpsRamp767 visualizações

Similar a Managed Services Support

Shuffle IT Solutions - Service Desk v1 por
Shuffle IT Solutions - Service Desk v1Shuffle IT Solutions - Service Desk v1
Shuffle IT Solutions - Service Desk v1Shuffle IT Solutions
367 visualizações4 slides
District Computers Technical Services por
District Computers Technical ServicesDistrict Computers Technical Services
District Computers Technical ServicesWilliam Hyde
110 visualizações4 slides
Al-Thaqafah por
Al-ThaqafahAl-Thaqafah
Al-ThaqafahAmina Khan
413 visualizações13 slides
All Covered Finance_Brochure por
All Covered Finance_BrochureAll Covered Finance_Brochure
All Covered Finance_BrochureCarolyn Tarrant
83 visualizações4 slides
Mukesh infoserve por
Mukesh infoserveMukesh infoserve
Mukesh infoservePixel
300 visualizações47 slides
actsupport brochure por
actsupport brochureactsupport brochure
actsupport brochureactsupport .com
305 visualizações7 slides

Similar a Managed Services Support(20)

Shuffle IT Solutions - Service Desk v1 por Shuffle IT Solutions
Shuffle IT Solutions - Service Desk v1Shuffle IT Solutions - Service Desk v1
Shuffle IT Solutions - Service Desk v1
Shuffle IT Solutions367 visualizações
District Computers Technical Services por William Hyde
District Computers Technical ServicesDistrict Computers Technical Services
District Computers Technical Services
William Hyde110 visualizações
Al-Thaqafah por Amina Khan
Al-ThaqafahAl-Thaqafah
Al-Thaqafah
Amina Khan413 visualizações
All Covered Finance_Brochure por Carolyn Tarrant
All Covered Finance_BrochureAll Covered Finance_Brochure
All Covered Finance_Brochure
Carolyn Tarrant83 visualizações
Mukesh infoserve por Pixel
Mukesh infoserveMukesh infoserve
Mukesh infoserve
Pixel300 visualizações
actsupport brochure por actsupport .com
actsupport brochureactsupport brochure
actsupport brochure
actsupport .com305 visualizações
IT SERVICES por Plethora
IT SERVICESIT SERVICES
IT SERVICES
Plethora 38 visualizações
Technisource Overview por Jav360
Technisource  OverviewTechnisource  Overview
Technisource Overview
Jav360513 visualizações
Technisource Overview por guestaa29dc
Technisource OverviewTechnisource Overview
Technisource Overview
guestaa29dc505 visualizações
Bayside Solutions Information Technology and telecommunications Practice por David Rampa
Bayside Solutions Information Technology and telecommunications PracticeBayside Solutions Information Technology and telecommunications Practice
Bayside Solutions Information Technology and telecommunications Practice
David Rampa23K visualizações
PC Connection por jason_foss
PC ConnectionPC Connection
PC Connection
jason_foss229 visualizações
CDW Overview por michaelberridge
CDW OverviewCDW Overview
CDW Overview
michaelberridge343 visualizações
CDW Overview por melcash
CDW OverviewCDW Overview
CDW Overview
melcash819 visualizações
VEA Services Portfolio por keygrant
VEA  Services  PortfolioVEA  Services  Portfolio
VEA Services Portfolio
keygrant373 visualizações
Firstnet Playbook por James Greenwood
Firstnet PlaybookFirstnet Playbook
Firstnet Playbook
James Greenwood176 visualizações
Core Technology Profile por Anthony Smiljan
Core Technology ProfileCore Technology Profile
Core Technology Profile
Anthony Smiljan100 visualizações
Logisyz Tech. ppt por Renuka Devgan
Logisyz Tech. pptLogisyz Tech. ppt
Logisyz Tech. ppt
Renuka Devgan150 visualizações
Electronic dictation por uttambhagat
Electronic dictationElectronic dictation
Electronic dictation
uttambhagat304 visualizações

Managed Services Support

  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. Our Combined Knowledge & Experience Managed Services Service Desk Your Company
  • 12. What our Partners are saying! I wanted to take the opportunity to reflect on your Team and the transition our Service Desk support to Apollo. You have all the right players in place as this transition was a very smooth one. The Team continues to grow with addressing the unique issues we have with different Customers and your Team adapts to these change remarkably and very professional. Our Level 1 queue has never been under control like it is now through Apollo. You have a solid Team and they handle themselves well with our, sometimes, difficult clients. Great job and keep up the fantastic efforts. They are very much appreciated!!! Sincerely Keith Wrubleski, Director - Professional Services Structured Technologies Inc. Our [Covisia] integration of Apollo’s Service Desk into our managed support services was near flawless.  Apollo worked aggressively to understand our tools, protocols and procedures; while making recommendations and improvements with workflow management between the two organizations.  Apollo’s ability to deliver a first-class Service Desk has been a true value-add to our managed support service offerings.  Sincerely Don Croad, Director of Support Services Covisia Solutions, Inc.
  • 13.
  • 14. Contact Information Bill Hockensmith Program Manager, AHS Strategic Solutions Direct – 770.627.9400 Mobile – 404.805.6459 Email – [email_address] Our customers love us and so will you! Thank You