4. “
Experience design is the practice of designing
products, processes, services, & environments with
a focus on the quality of the user experience...
Aarts, Emile H. L.; Stefano Marzano (2003). The New Everyday: Views on Ambient Intelligence. 010 Publishers. p. 46.
“
36. Define the Problem
Stakeholder Interviews
Customer/User Interviews
Customer/User Surveys
Competition Analysis
User Personas
Contextual Inquiry
Card Sorting
Usability Testing
40. Stakeholder Interview(s)
Determine business goals.
Gauge and fine tune expectations.
Talk to those with the closest contact with customers/users.
41. User Interview(s) and/or Survey(s)
(when possible)
Understand goals.
Discuss pain points with existing solutions.
Insight into environment and context of use.
42. You might know some people who use
computers. Ask them some stuff.