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Structured Business Process Modeling 
Dr. Jackie Damrau 
Certified BPMN Professional 
@damrauja #bpmn @LavaCon 
Copyright ...
About Me! 
 I’m a… and a … 
 I hold Certifications as a… 
 You can follow me at: 
@damrauja 
Certified ARIS 
Business A...
Class Introductions 
 You are... 
 I expect to... 
 Your goal for this workshop is to... 
Copyright © 2014. Dr. Jackie ...
Agenda 
 What is Business Process Modeling Strategy 
 BPM Life Cycle, Approaches, Architecture Levels 
 Standards and N...
What is Business 
Process Modeling? 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
5
Business Process Modeling vs. 
Business Process Management (BPM) 
Business Process 
Management 
Business Process 
Modeling...
Purpose for Modeling Business 
Processes 
 Document existing processes 
 Design a new process/approach for existing 
pro...
BPTrends 2013 Survey says… 
Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) 
Copyright © 2...
Benefits of Modeling 
Business Processes 
 Relatively fast, easy, and inexpensive to 
complete 
 Easier to understand gr...
What is a Business Process? 
Source: http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf 
...
"5-Why" Analysis Technique 
 Ask "why" five times to get past 
the symptoms and get to root 
cause 
 Moves the person pa...
BPM Life Cycle 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
12
BPM Lifecycle 
Image Source: Social BPM levels mapped to the classical BPM cycle 
Copyright © 2014. Dr. Jackie Damrau. All...
Quiz Time! 
What is a business process? 
Source: http://commons.wikimedia.org/wiki/File:Quiz_Party_Menu.jpg 
 Do you see...
BPM Approaches 
• Top-Down 
• Bottom-Up 
• 4Cs 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@...
Top-Down Approach 
 Starts with a broad, 
architectural view of the 
organization 
 Defines organizational 
strategies a...
Bottom-Up Approach 
 Starts with a specific broken 
process 
 Looks at how this process 
relates to others and the 
orga...
4C’s of Good Modeling 
Correct 
Clear 
Complete 
Consistent 
Validated by proper modeling construction 
Unambiguous and ob...
Source: http://blog.ketchum.com/wp-content/uploads/2012/08/take-a-break-from-work.jpg 
Copyright © 2014. Dr. Jackie Damrau...
BPM Architecture Levels 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
20
Business Process Level Architecture 
Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) 
Copy...
Level 1 - Organizational Relationship 
Source :www.bizmanualz.com 
Copyright © 2014. Dr. Jackie Damrau. All rights reserve...
Level 2 - Business Area 
Source:http://www.ithacalibrary.com/sp/subjects/leaks 
Copyright © 2014. Dr. Jackie Damrau. All r...
Level 3 - Business Process Area 
Source: http://taskmap.com/wordpress/wp-content/uploads/images/Process-MappingThe-Swimlan...
Standards or Notations 
• BPMN 
• EPC 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
...
Business Process Standards 
Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) 
Copyright © 2...
Business Process 
Modeling and Notation (BPMN) 
Source: http://officeblogswest.blob.core.windows.net/wp-content/migrated-i...
EPC Modeling Notation 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
28
BPMN Example 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
29
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 30
Your Team Task… 
 Create a process using the “happy” path 
process ONLY 
 Making coffee 
 Putting on make-up or clothes...
Source: http://blog.ketchum.com/wp-content/uploads/2012/08/take-a-break-from-work.jpg 
Copyright © 2014. Dr. Jackie Damrau...
BPMN Basics 
Learn how to model properly 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCo...
What is a Model? 
 Conveys meaning, specifically logic of 
activity flow from process start to end 
 Both a visualizatio...
What is a Process? 
 A sequence of 
activities leading 
from an initial 
state (Start) to a 
defined 
conclusion state 
(...
What is a Process Model? 
 A map of all the possible paths or 
sequences of activities from the Start to 
the End state t...
What is Process Logic? 
 Documenting “as-is” (current 
state) by meeting with SMEs 
directly involved with the 
process 
...
What Process Logic 
Questions Can I Ask? 
 How does the process actually start? What activity triggers 
it? Is there more...
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 39
Standard Recommended Objects 
BPMN Poster 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaC...
What Process Model 
Types Are Available? 
 Simple 
 Subprocesses (Simple, Expanded) 
 Exceptions (Simple) 
 Loopbacks ...
Simple Process 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
42
Subprocess (Separate Page) 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
43
Subprocess 
(Simple – Expanded view) 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
4...
Exception Path 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
45
Loopback 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
46
Decision Gateways 
(Parallel Split and Join) 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@La...
Swimlane 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
48
Subprocess 
(Expanded Subprocess) 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
49
Different Events, Activities, Data 
Elements, and Sequence Flows 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved...
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 51
Your Team Task… 
 Revise your Team Task with alternate 
exceptions 
 No coffee, make tea 
 No make-up or clean clothes ...
Tools of the Trade 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
53
BPM Tools 
Gartner 
Position - 2014 Vendor Application 
Leaders Pegasystems Pega BPM 
Appian Appian BPM Suite 
IBM IBM Bus...
BPM Tools Survey 
Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) 
Copyright © 2014. Dr. J...
Want to Know More... 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
56
You Can Aspire to become a… 
Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) 
Copyright © ...
Items You 
Should Know How To Do… 
 Define scope of business problem 
 Define stakeholders and their 
concerns 
 Define...
Enhance Your BPM Skills… 
Professional Associations 
• Association of Business 
• International Institute of 
• BPM Instit...
Where Did I Get This Stuff... 
Source: http://www.flickr.com/photos/rosenfeldmedia/4459977926/ 
Copyright © 2014. Dr. Jack...
Book Recommendations 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
61
Presentation Resources 
 Business Process Management Common Body of Knowledge 
(BPM CBOK®), Version 2.0 – Second Release....
Source: http://www.themebrain.com/sites/default/files/question-answers-teaser.png 
Copyright © 2014. Dr. Jackie Damrau. Al...
Additional Modeling Options 
• Flow Charting 
• UML 
• SIPOC 
• Swim Lanes 
• IDEF-0 
• Systems Dynamics 
• Value Chain 
•...
Flow Charting Notation 
Source: Source: http://en.wikipedia.org/wiki/Flowchart edrawsoft.com 
Copyright © 2014. Dr. Jackie...
Swim Lanes 
Source: blog.larimarconsulting.com 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@...
Value Chain 
Analysis Design Develop Implement Evaluate 
• Collect 
• Analyze 
• Delivery 
• Objectives 
• Descriptions 
•...
Unified Modeling Language (UML) 
Source: ukpdf.info 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #...
IDEF-0 
Source: edrawsoft.com 
Source: http://en.wikipedia.org/wiki/IDEF0 
Copyright © 2014. Dr. Jackie Damrau. All rights...
LOVEM-E 
Source: http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/ 
Copyright © 2014. Dr. Jackie Damrau...
SIPOC 
Source: six-sigma-material.com 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
...
Systems Dynamics 
Source: suggestsoft.com 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaC...
Value Stream Mapping 
Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 
Source: engineeri...
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Structured Business Process Modeling - Lavacon 2014

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In this presentation, Dr. Damrau will cover how she uses one business process modeling (BPM) methodology to gather current and future-state content requirements. This data can be analyzed for process improvement or automation of existing paper-based workflow processes.

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Structured Business Process Modeling - Lavacon 2014

  1. 1. Structured Business Process Modeling Dr. Jackie Damrau Certified BPMN Professional @damrauja #bpmn @LavaCon Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon
  2. 2. About Me!  I’m a… and a …  I hold Certifications as a…  You can follow me at: @damrauja Certified ARIS Business Architect Professional www.linkedin.com/in/jackiedamrau/ BPMN Certified Practitioner Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 2
  3. 3. Class Introductions  You are...  I expect to...  Your goal for this workshop is to... Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 3
  4. 4. Agenda  What is Business Process Modeling Strategy  BPM Life Cycle, Approaches, Architecture Levels  Standards and Notations  Modeling Basics with BPMN  Tools of The Trade  Want to Know More...  Where Did We Get This Stuff  Q&A Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 4
  5. 5. What is Business Process Modeling? Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 5
  6. 6. Business Process Modeling vs. Business Process Management (BPM) Business Process Management Business Process Modeling A chain of sequences (events or activities) within an organization that defines a workflow for goods or services and drives organizational value An approach to organizing that focuses on optimizing (streamlining) critical processes (event sequences) for purposes of efficiency and effectiveness. Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon
  7. 7. Purpose for Modeling Business Processes  Document existing processes  Design a new process/approach for existing processes  Describe new business operation requirements  Analyze and identify improvement opportunities  Understand process performance under varying loads or when responding to anticipated changes  Provide a basis for communication and discussion  Use as:  A training aid  An assessment against standards and compliance requirements Source: ABPMP, 2009, p. 39 Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 7
  8. 8. BPTrends 2013 Survey says… Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 8
  9. 9. Benefits of Modeling Business Processes  Relatively fast, easy, and inexpensive to complete  Easier to understand graphical vs. textual representation  Provide a measurement baseline  Facilitate process simulation and impact analysis  Leverages various standards and a common set of techniques Source: ABPMP, 2009, p. 39 Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 9
  10. 10. What is a Business Process? Source: http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 10
  11. 11. "5-Why" Analysis Technique  Ask "why" five times to get past the symptoms and get to root cause  Moves the person past the obvious answers (which are often wrong) to the meaty hidden answers  Easy to use -- no forms, software, or anything else required  Can be used by everyone  Can be used formally or informally Source: humanbodydetectives.com Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 11
  12. 12. BPM Life Cycle Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 12
  13. 13. BPM Lifecycle Image Source: Social BPM levels mapped to the classical BPM cycle Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 13
  14. 14. Quiz Time! What is a business process? Source: http://commons.wikimedia.org/wiki/File:Quiz_Party_Menu.jpg  Do you see commonalities between business process and content strategy?  How many times should you ask "why"? Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 14
  15. 15. BPM Approaches • Top-Down • Bottom-Up • 4Cs Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 15
  16. 16. Top-Down Approach  Starts with a broad, architectural view of the organization  Defines organizational strategies and goals  Defines major value chains the organization uses  Allows drilling down to subsequent levels of the value chain  Methodologies: Rummler PDL, BPTrends, Hammer One begins with the big picture (major improvement) and determines how the specific problem fits within it. - Paul Harmon, BPTrends Source: BPTrends “A BPM Methodology—What Is It And Why It Is Important" (http://www.bptrends.com/the-bptrends-associates-methodology/) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 16
  17. 17. Bottom-Up Approach  Starts with a specific broken process  Looks at how this process relates to others and the organizational goals  Looks for areas of incremental improvement  Useful when no major changes are needed  Methodologies: Lean, Six Sigma Requires that everyone speaks the same language and works with the same basic tool set. - Paul Harmon, BPTrends Source: BPTrends “A BPM Methodology—What Is It And Why It Is Important" (http://www.bptrends.com/the-bptrends-associates-methodology/) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 17
  18. 18. 4C’s of Good Modeling Correct Clear Complete Consistent Validated by proper modeling construction Unambiguous and obvious from diagram as to which activities are conditional, which are performed in parallel with others, or how exceptions are handled Show how the process starts, all its end states, and its communications with external entities All modelers should create the same model more or less or ones that are similarly structured Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 18
  19. 19. Source: http://blog.ketchum.com/wp-content/uploads/2012/08/take-a-break-from-work.jpg Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 19
  20. 20. BPM Architecture Levels Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 20
  21. 21. Business Process Level Architecture Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 21
  22. 22. Level 1 - Organizational Relationship Source :www.bizmanualz.com Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 22
  23. 23. Level 2 - Business Area Source:http://www.ithacalibrary.com/sp/subjects/leaks Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 23
  24. 24. Level 3 - Business Process Area Source: http://taskmap.com/wordpress/wp-content/uploads/images/Process-MappingThe-Swimlane-diagram_D31E/process-map-in-swimlane-format.jpg Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 24
  25. 25. Standards or Notations • BPMN • EPC Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 25
  26. 26. Business Process Standards Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 26
  27. 27. Business Process Modeling and Notation (BPMN) Source: http://officeblogswest.blob.core.windows.net/wp-content/migrated-images/40/7635.image2.png Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 27
  28. 28. EPC Modeling Notation Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 28
  29. 29. BPMN Example Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 29
  30. 30. Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 30
  31. 31. Your Team Task…  Create a process using the “happy” path process ONLY  Making coffee  Putting on make-up or clothes  Making a Starbucks order  Ordering pizza  Pick your own!  Present to class Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 31
  32. 32. Source: http://blog.ketchum.com/wp-content/uploads/2012/08/take-a-break-from-work.jpg Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 32
  33. 33. BPMN Basics Learn how to model properly Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 33
  34. 34. What is a Model?  Conveys meaning, specifically logic of activity flow from process start to end  Both a visualization and a data entry device Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 34
  35. 35. What is a Process?  A sequence of activities leading from an initial state (Start) to a defined conclusion state (End) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 35
  36. 36. What is a Process Model?  A map of all the possible paths or sequences of activities from the Start to the End state that is met with Success or Failure  Reveals only the order of activities, when they happen, and under what conditions  Describes what happens next when an activity completes, but may have little to say about what happens inside the activity itself  Does not describe how an activity is performed or where or why  Barely touches on what the activity is or who performs it Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 36
  37. 37. What is Process Logic?  Documenting “as-is” (current state) by meeting with SMEs directly involved with the process  Does not define every conceivable possibility  Should cover the basic “happy” path and major exception paths that prevent business from occurring Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 37
  38. 38. What Process Logic Questions Can I Ask?  How does the process actually start? What activity triggers it? Is there more than one possible way it can start?  What determines when the process is complete? Are there different end states (success vs. failure)?  How does the process go from Activity X to Activity Y? Does the person doing Activity Y somehow know when to do it?  How do you know when Activity X is done? Does Activity X always end in the same way? Are there any exceptions to how Activity X can end? Are there any specific business rules in place to prevent or guide the next action state? Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 38
  39. 39. Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 39
  40. 40. Standard Recommended Objects BPMN Poster Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 40
  41. 41. What Process Model Types Are Available?  Simple  Subprocesses (Simple, Expanded)  Exceptions (Simple)  Loopbacks  Decision Gateways (splits and joins)  Swimlanes (Simple, Expanded)  Events, Activities, Data Elements, Sequence Flows Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 41
  42. 42. Simple Process Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 42
  43. 43. Subprocess (Separate Page) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 43
  44. 44. Subprocess (Simple – Expanded view) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 44
  45. 45. Exception Path Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 45
  46. 46. Loopback Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 46
  47. 47. Decision Gateways (Parallel Split and Join) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 47
  48. 48. Swimlane Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 48
  49. 49. Subprocess (Expanded Subprocess) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 49
  50. 50. Different Events, Activities, Data Elements, and Sequence Flows Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 50
  51. 51. Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 51
  52. 52. Your Team Task…  Revise your Team Task with alternate exceptions  No coffee, make tea  No make-up or clean clothes  No Starbucks, go somewhere else  No substitutions, what now  Pick your own!  Present to class Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 52
  53. 53. Tools of the Trade Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 53
  54. 54. BPM Tools Gartner Position - 2014 Vendor Application Leaders Pegasystems Pega BPM Appian Appian BPM Suite IBM IBM Business Process Manager, IBM Operational Decision Manager, IBM Blueworks Live, IBM Business Monitor, IBM Case Manager Visionaries Oracle Oracle BPM Suite Tibco Software Activematrix BPM, Nimbus, Formvine Bosch Software Innovations inubit Software AG ARIS Business Process Analysis, webMethods Business Process Management Whitestein Technologies Living Systems Process Suite (LSPS) Vitria BusinessWare Niche Players DST Systems AWD for Business Process Management PNMsoft Sequence Newgen Software Technologies BPM Suite, Business Activity Monitor, Business Process Modeler, Business Rules Management System, Master Data Management, OmniFlow, OmniFlow for Case Management, Process Simulator Kofax TotalAgility OpenText OpenText Process Suite Source: Gartner Magic Quadrant 2014 for Intelligent BPMS Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 54
  55. 55. BPM Tools Survey Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 55
  56. 56. Want to Know More... Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 56
  57. 57. You Can Aspire to become a… Source: BPTrends "State of Business Process Management 2014" (www.bptrends.com) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 57
  58. 58. Items You Should Know How To Do…  Define scope of business problem  Define stakeholders and their concerns  Define measures to let you know you’ve succeeded in improving a situation  Define customer needs and interactions with the business  Create business process flow diagrams  Define quality controls and determine consistency (Six Sigma)  Define waste or inefficient flow patterns (Lean)  Define decision management opportunities (business rules)  Define a process using an industry framework (SCOR, APQC)  Define human performance problems  Generate job descriptions and training requirements  Define managerial performance problems  Define problems with IT support  Generate software requirements Source: BPTrends “A BPM Methodology—What Is It And Why It Is Important" (http://www.bptrends.com/the-bptrends-associates-methodology/) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 58
  59. 59. Enhance Your BPM Skills… Professional Associations • Association of Business • International Institute of • BPM Institute.org Certifications Degrees • Kelley School of Business • BS, Business – Information & Process Management Major • Widener University • MS, Business Process Innovation • Boston University • bpmessentials.com • University Alliance • Univ. of California – Irvine • Univ. of Illinois – Springfield • Univ. of North Carolina – Charlotte Process Management Professionals (ABPMP) Business Analysis (IIBA) • Univ. of San Francisco • Villanova University • Widener University • Association for Information and Image Management (AIIM) • Object Management Group (OMG) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 59
  60. 60. Where Did I Get This Stuff... Source: http://www.flickr.com/photos/rosenfeldmedia/4459977926/ Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 60
  61. 61. Book Recommendations Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 61
  62. 62. Presentation Resources  Business Process Management Common Body of Knowledge (BPM CBOK®), Version 2.0 – Second Release. (2009). Association of Business Process Management Professionals.  Dyer, Lisa. (2013, January). “Information Architecture and Business Process Management: A Recipe for New Business Value.” STC Intercom (www.stc.com)  Harmon, Paul. (2013, March 13). “What New Technology Should a Manager Use?” BPTrends Email Advisor (www.bptrends.com)  Harmon, Paul, and Wolf, Celia. (2014, March). “The State of Business Process Management.” BPTrends (www.bptrends.com)  Recker, Jan. (2013, March 9). “Class Notes: BPM Research and Education — How Was School Today?” BPTrends e-zine (www.bptrends.com)  Rockwell, Dan (aka Leadership Freak). (2013, March 15). “Thriving Through Process.” Leadership Freak blog (leadershipfreak.wordpress.com)  University of San Francisco. (2013). "Applied business Process Management, Book 1 of 2, Weeks 1-4. (http://www.usanfranonline.com/certificate-programs-online/) Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 62
  63. 63. Source: http://www.themebrain.com/sites/default/files/question-answers-teaser.png Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 63
  64. 64. Additional Modeling Options • Flow Charting • UML • SIPOC • Swim Lanes • IDEF-0 • Systems Dynamics • Value Chain • LOVEM-E • Value Stream Mapping Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 64
  65. 65. Flow Charting Notation Source: Source: http://en.wikipedia.org/wiki/Flowchart edrawsoft.com Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 65
  66. 66. Swim Lanes Source: blog.larimarconsulting.com Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 66
  67. 67. Value Chain Analysis Design Develop Implement Evaluate • Collect • Analyze • Delivery • Objectives • Descriptions • Collect Content • Lesson Plan • Document Types • Create Test • Build Course • Create Materials • Type of Media • Beta Test • Pilot • Teach • Complete Evals • Review Evals • Make Changes Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 67
  68. 68. Unified Modeling Language (UML) Source: ukpdf.info Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 68
  69. 69. IDEF-0 Source: edrawsoft.com Source: http://en.wikipedia.org/wiki/IDEF0 Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 69
  70. 70. LOVEM-E Source: http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/ Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 70
  71. 71. SIPOC Source: six-sigma-material.com Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 71
  72. 72. Systems Dynamics Source: suggestsoft.com Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon 72
  73. 73. Value Stream Mapping Copyright © 2014. Dr. Jackie Damrau. All rights reserved. @damrauja #bpmn@LavaCon Source: engineeringeconomist.blogspot.com 73

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