My Uni Session at Future of Web Design London 2011. It's all about managing those bloody clients when you're in the webdesign field.

1. Zombie Haters Clients
from Hell
Survival tips and tools
@jbfeldis
lundi 23 mai 2011

2. lundi 23 mai 2011

3. Braaaaaaaiiiinnnn
Index
Save your ammo (choose your clients)
Easy as Braiiiiiins (teach them)
Basic dental surgery (tools to avoid bites)
lundi 23 mai 2011

4. Choose your clients
lundi 23 mai 2011

5. Braaaaaaaiiiinnnn
Choose your clients
Take all jobs? NO
Bad clients will make you lose money
lundi 23 mai 2011

6. lundi 23 mai 2011

7. Braaaaaaaiiiinnnn
Choose your clients
Bad clients typology:
1. doesn’t pay + work done by 13 yo nephew (he ROXX)
2. never pays
3. pays half
4. cries
5. asks his/her wife/husband/pet
lundi 23 mai 2011

8. lundi 23 mai 2011

9. SAY «NO»
really
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10. lundi 23 mai 2011

11. Braaaaaaaiiiinnnn
Choose your clients
You’d better spend your time:
looking for cool customers
working on your portfolio
working on your own projects
sleeping
lundi 23 mai 2011

12. Teach them
lundi 23 mai 2011

13. Braaaaaaaiiiinnnn
Teach them
Bad news: you have the power
you’re responsible
you should explain your customers what you do
Might be hard, you can do it
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14. lundi 23 mai 2011

15. Be professional
it’s great*!
*and harmful
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17. Tools t avoid bites
lundi 23 mai 2011

18. Great tools...
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19. lundi 23 mai 2011

20. ... make the difference
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21. lundi 23 mai 2011

22. Braaaaaaaiiiinnnn
Tools
Harvest
Track your time easily
Precise (clients do get that)
Serious
lundi 23 mai 2011

23. Braaaaaaaiiiinnnn
Tools
UpShot
Share your work (mockups, creations, anything)
Give access to your customers
Gather feedback
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24. Innovative
so you stand out
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27. lundi 23 mai 2011

28. Thank you!
Blood questions?
@upshot > http://upshotapp.com
@studiomelipone
@jbfeldis
lundi 23 mai 2011