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Digital Learning
Where Are We?
Josh Bersin
Founder, Bersin by Deloitte
Principal, Deloitte Consulting LLP
March, 2017
Corporate Learning in 2017
Has Digital Learning Arrived?
1. Exponential importance of learning
2. How organizations have c...
Exponential Importance of Learning
The business, economic, and competitive
imperative
90% of organizations surveyed by MIT and Deloitte
anticipate their industries will be totally disrupted by
digital trends....
Why skills matter so much
Shift to a service and IP-based economy
Source: U.S. Bureau of Labor Statistics
The Future of Work is The Augmented Worker
Continuous Reskilling Defines Our Economy
70% of the technical skills jobs require
today become obsolete with 5 years.
- L...
Productivity is suffering—is technology helping?
US productivity last ten years
1 billion
smartphones
i-Phone
launched
100...
Shared values and culture
Transparent goals and
projects
Free flow of information
and feedback
People rewarded for
their s...
Teams Have Changed
80-90%
Full Time
Employees
1960s-1980s
Job training
Traditional careers
Professional development
50-70%...
Companies That Learn Outperform Those That Don’t
11
2%
17%
33% 34%
14%
2% 0%
3%
56%
39%
We are reactive /
tactical / Our purpose
is
to simply fulfill.
2 3 4 We are proactive ...
Training is key to Millennial engagement
Millennials rate development the #1 job benefit
6%
6%
8%
14%
19%
22%
0% 5% 10% 15...
L&D’s Biggest Challenge in a Decade
Can we reinvent the corporate learning
infrastructure to deal with “digital business?”
75%
of the workforce will be made up of
Millennials by 2025, and 45% tell us
they get no leadership development
at all.
45...
8%
Only 8% of L&D Organizations are
excellent at video and advanced
media, 50% drop from 2016
24%
Only 24% are excellent a...
We are here
E-Learning
& Blended
Evolution of L&D Has Been Blindingly Fast
From E-Learning to Digital Learning In One Gene...
Why?
The Way We Work Has Changed
Learning today is very different from only a
few years ago
Sources: Deloitte Human Capital Trends 2014 and 2015
Employees are Overwhelmed
The “average” US worker now
spends 25% of t...
• Since 2000, American workers have lost an
entire week of vacation, dropping average
vacation days from 20.3 to 16.2
• Am...
McKinsey Global Institute / International Data Corporation, The Social Economy, 7/2012
Knowledge workers spend less than 4...
Source: Meet the Modern Learner: Engaging the Overwhelmed, Distracted, and Impatient Employee, Bersin by Deloitte, Deloitt...
New Work Environments Arriving Now
Opening The Door to Explosive Growth In MicroLearning
Micro-Learning Macro-Learning
I need help now. I want to learn somet...
Lifecycle of Learning for Work
New on the Job Seasoned Expert
PaceofLearning
Normal
Great
Bad
How Do We Keep Learning Aliv...
Where Does Macro and Micro Learning Apply?
New on the Job Seasoned Expert
PaceofLearning
Normal
Great
Bad
Macro
Macro
Micr...
MOOCs: The Novelty Has Worn Off
Shift from Learning to
“Nanodegrees,” “Micro-Masters,” and “Program Certificates”
Focus no...
Does Micro Work? The Ebbinghaus Forgetting Curve
Solution is 3 Simple Things: Repetition, Spacing, Questioning
Adaptive
Learning
Platforms
Bersin by Deloitte
But Wait. There’s more.
Changed Nature of Jobs and Careers
How We Used To Create Jobs
People Work
Job
Design
Organization
Design
Job
Description
Job Requisition
Education,
Credentia...
How We Will Create Jobs
People Work
Teams,
Squads,
Tribes
Tasks,
Projects,
Activities
Role, Skills,
Capabilities,
Experien...
New, Hybrid Jobs: Growth In The “Creative Class”
http://martinprosperity.org/media/Global-Creativity-Index-2015.pdf
Techno...
Career Models Are In Disruption
58% of companies are
redesigning or planning to
redesign their career model
83% of compani...
Employees Know They Must Continuously Develop
But Are Not Sure How
Employees Demand Development
• 71% of employees say the...
The 100 Year Life (And 70 Year Career)
“Since 1840 there has
been an increase in life
expectancy of three
months for every...
How Life Has Changed
The Three Boxes of Life,” By Dick Bowles
Education
Work
Retirement
Education
Work
Leisure
From To
Career development means
upward progression
Career development means
new experiences
New positions
are offered to me
I see...
Four Primary Approaches To Career Management
Structured Flexible Open Transitory
Focused on preparing &
moving workers thr...
Are We Ready For The “Open Career?” It’s here.
43% of companies tell us that
careers in their companies are
now 5 years or...
Open job descriptions,
levels, and job demands
Job assessments online
for self-assessment and
development
Career explorer ...
Innovative approach to development
New expectations for employees
11 The New York Times, Feb. 13, 2016
So…
What Exactly Is Digital Learning?
“Learning that meets you where you are…”
The Digital World of Learning
Was Is
Formal Informal
Highly Curated Machine Personalized
Individual Team Based
Taught Coac...
The dynamics of learning “the old way”
LEARNING
ORGANIZATION-LED
EMPLOYEE-
LED
You “Go Someplace” to learn
Organization fo...
The dynamics of Digital Learning
When the learning organization adopts digital learning, L&D professionals
focus on tools ...
Learning Technology Now Enables Digital Learning
CBT E-Learning Video Everything
© Bersin by Deloitte
77%
53%
32%
4%
6%
13%
10%
15%
26%
4%
14%
15%
5%
10%
13%
2009
2012
2015
ILT
Virtual ILT
Online self-study
On the Job
Collab...
And Learning Preferences Have Changed
Top Priorities in 2017
Personalization/
Adaptive Delivery
Collaborative/
Social Lear...
How Do We Get There From Here?
L&D starts to build digital
capabilities to support agile
development and
implements a digi...
Four Principal Changes to The Organization
Digital Learning is not technology or “digital content”
It is L&D learning to “...
Traditional Learning Organization
Capabilities
Content
Development
Learning
Evaluation
Instructional
Design
L&D
Performanc...
Critical Role of Culture
Great Corporate
University
Strong CLO
Excellent
L&D Skills
Strong Talent
Process
Excellent Traini...
Business
Outcomes
Learning Agility
Innovation
Employee
Productivity
Customer
Satisfaction
Customer
Responsiveness
Customer...
HILO 2017: What Really Matters: Culture, Career, Coaching
Bersin 2017 High-Impact Learning Organization
1. Organization fo...
Digital Learning Architecture
What happens to the LMS?
What The Technology Architecture Looks Like
Learning
Aggregation
Platforms
Prescriptive
Learning
Platforms
Spaced and
Micr...
The Learning Tech Market Is Starting to Shake Out
Learning Experience
Platforms
Degreed, EdCast, PathGather
SAP Jam, Fuse,...
LEARNER
or
TEAM
• Employee Generated
• Validated
• Experiences
Bits
• Books
• Videos
• Podcasts
• Articles
Credentials
• P...
What Digital Learning May Look Like
AI image recognition and
virtual reality utilized to create
classroom “environments”
L...
Who is using Digital to impact the learning experience?
BrilliantYOU
Engaging, personal,
socially connected
learning ecosy...
Who is on the journey to Digital?
User Generated Content
Putting the learner first, Qualcomm uses Pathgather to
encourage ...
What Should You Do?
Rethink your strategy, process, skills, and
technologies.
This is your opportunity.
We Are All Still Learning: Let’s Learn Together
2017 Bersin by Deloitte High-Impact Learning Organization, n=1,200, >1,000...
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Open job descriptions,
levels, and job demands
Job assessments online
for self-assessment and
development
Career explorer tools
available for all
employees
All external positions
are posted internally
Internal candidates
given fair or preference
to external
All jobs defined
around similar
competency model
Enable Job Seeking
Professional career
counselors in HR
Career Resource
Center available
“Career Advisor” or
“sponsor” separate
from manager
Active mentoring
program with internal
and external mentors
Provide Career Advice
Clear and agile goal
setting
Managers rewarded for
“talent production” not only
“talent consumption”
Managers measured by
engagement and
progression of team
Managers rewarded for
coaching and
development
Change Management Culture
Wide variety of online
learning for technical,
professional, and
managerial growth
Apprenticeship model
adopted internally
Development includes
industry, company, and
functional training
“HIPO” programs are
not sacrosanct as the
only way to get ahead
Learning funded and
valued by top
management
Professional Ladder
separate from
Management Ladder
Mentoring is valued,
institutionalized, rewarded,
and mentor development
programs exist
Social and video
sharing tools are used
for learning
Deliver L&D Support
Design thinking about
lifecycle of employee in a
role for first 2 years
Onboarding and
performance support
valued part of manager and
L&D role
PM process focuses on
development and coaching
Multi-year management or
career development
programs exist and are
honored
Support Job Transition
Cross functional
projects are valued as
development
Line / Staff / Line / Staff
transitions are valued
and managed carefully
“Job rotation”
programs into and out
of functions are valued
Specialist roles are
valued, rewarded,
celebrated
Storytelling celebrating
career paths of varied
types
Tolerance of failure
without blaming the
people
Return guaranteed
for risky
assignments
Network building
rewarded for
progression and
leadership
Rewards for New
Assignments and
stretch assignments
Inclusive culture
enables anyone to take
any job
Making mistakes is
valued as learning and
discussed openly
Tolerance of staff who
are “incompetent” and
new at job
Promotions and Salary
Increases for Non-
Management Jobs
Meritocracy as culture
of reward and growth
Re-engineer Culture and Rewards
Open Career Management Demands An Enterprise Wide Focus
Six Keys to Open Career Success Today

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