This document outlines a plan to implement an intranet collaboration platform using Drupal for the Government of Canada. It discusses establishing an information architecture with primary, secondary and user-generated content types. It also covers structuring the intranet with menus and master pages for projects, services etc. The plan focuses on content publishing through training publishers, setting permissions and governance. It proposes enabling social networking by building out user profiles and skills data. Finally, it discusses enabling collaboration through idea spaces, topic communities of interest and team expansion. The overall goal is to integrate corporate and user content to drive engagement around the agency's mission through an agile and sustainable platform.

1. Government Gouvernement
Of Canada du Canada
The Road to Intranet
Collaboration
Jayson Peltzer
@jaysonpeltzer
Jaysonpeltzer.com

2. Government Gouvernement
Of Canada du Canada
Drupal
Community
Views
Content types
Drupal

3. Government Gouvernement
Of Canada du Canada
Business Problem
Sustainability
You can do it!
Information Architecture
Collaboration
Knowledge Management
Metadata
Governance
Social Networking
Language
Privacy
Legal
Employee Engagement
Roles & Responsibilities

4. Government Gouvernement
Of Canada du Canada
Leadership and Vision
Knowing whereto go and
howto key there is the key

5. Government Gouvernement
Of Canada du Canada
Start The Climb
2 Structure
3 Content Publishing
4 Social Networking
5 CollaborationInformation Architecture

6. Government Gouvernement
Of Canada du Canada
1. Information Architecture
1. PRIMARY Content: User,
Group,
Project, Service
2. SECONDARY Content:
Advertisement button, Alert,
announcement, Document,
Event, Newsletter, Poll,
Resource, Course, Webform
3. USER-GENERATED Content:
Audio, Blog entry, comment,
Forum topic, Photo album,
Question, Tweet, Video

7. Government Gouvernement
Of Canada du Canada
1. Information Architecture

8. Government Gouvernement
Of Canada du Canada
8
In

9. Government Gouvernement
Of Canada du Canada
2. Structure: Primary Content
9
TITLE
Advertisement
Teaser Teaser Teaser
Events
8/7 Town Hall
8/9 Fundraiser
8/14 DripalGov
8/22 Traning
About Documents Resources Poll
Lorem a
Ipsum b
Lorum c
Policy
Minutes
Briefing
Form
How to
Toolkit
Quick ref.
Do you like?
() Yes
() No
() Maybe
Nodes are displayed with
panels:
• Like home pages
• Mash-ups really
• Driven by views
• Comments OFF

10. Government Gouvernement
Of Canada du Canada
2. Structure: Secondary Content
10
TITLE
Advertisement
Teaser Teaser Teaser
Events
8/7 Town Hall
8/9 Fundraiser
8/14 DripalGov
8/22 Traning
About Documents Resources Poll
Lorem a
Ipsum b
Lorum c
Policy
Minutes
Briefing
Form
How to
Toolkit
Quick ref.
Do you like?
() Yes
() No
() Maybe
Reference Primary Content
Types:
• Enrichment
• Content Publishers
ONLY
• Training required
• Comments optional

11. Government Gouvernement
Of Canada du Canada
2. Structure: User- Generated Content
11
PROJECT TITLE
Advertisement
EVENTS
8/7 Town Hall
8/9 Fundraiser
8/14 DripalGov
8/22 Traning
About Highlights
Lorem a
Ipsum b
Lorum c
Start Date : 04-014-13
Charter: link
Status: Green
Can be created by anyone:
• No training
• Comments ON
• No anonymous
content!
Community Buzz
Blog Post: lorum ipsum lorum ipsum lorum
ipsum…Comment: lorum ipsum lorum
ipsum…Forum topic: lorum ipsum lorum i

12. Government Gouvernement
Of Canada du Canada
About
Mission
Vision
…
Blogs
Tweets
Forums
Photos
Videos
…
2. Structure: Menus
Organization
Tools
Community
News
Projects
Services
Documents
…
Mission

13. Government Gouvernement
Of Canada du Canada
2. Structure: Window of opportunity
13
Build your “master pages”:
•Project
•Services
•Blogs
•Tweets
•News
•Documents
•Forums….

14. Government Gouvernement
Of Canada du Canada
14
In

15. Government Gouvernement
Of Canada du Canada
3. Content Publishing: Publishers
• No technical skills
required
• 1-day training
• The more the merrier;
aim for 10%
• It’s all about
ownership
Build and foster a community of publishers:

16. Government Gouvernement
Of Canada du Canada
3. Content Publishing: Access & Permissions
Primary Content
Your team, CIO, PMO
Secondary Content
Content Publishers
User-generated Content
Everyone

17. Government Gouvernement
Of Canada du Canada
3. Content Publishing: Governance
Publish a “Netiquette” document. Use expiration dates.
Use a passive content moderation approach: Flag as inappropriate
Escalate issues to a working group (Netiquette advisory committee)

18. Government Gouvernement
Of Canada du Canada
3. Content Publishing: Open the dialog
• Start discussions, build
momentum
• Remember the 1-9-90
rule
• Encourage
participation and
don’t interfere
• Highlight interesting
dialog

19. Government Gouvernement
Of Canada du Canada
19
In

20. Government Gouvernement
Of Canada du Canada
4. Social Networking
Build an extensive user
profile
Build out
functionality aroun
skills
and profile
data
Expose user info on
content posts
The key is to relinquish
control

21. Government Gouvernement
Of Canada du Canada
4. Social Networking
Skills
Hobbies
Buddies
Projects
Experience
Endorsements (voting)
Skills pages
Centers of expertise
Opt-in mentoring
Show stats
Display top contributors
Pride is a big motivator
Hyperlink user names
Display an author info
Give credit

22. Government Gouvernement
Of Canada du Canada
22
In

23. Government Gouvernement
Of Canada du Canada
5. Collaboration
Knowing who you need to work with
is the hard part.
Lots of tools exist.

24. Government Gouvernement
Of Canada du Canada
5. Collaboration: Starts with an idea.
Enable groups spaces: private, controlled, public.

25. Government Gouvernement
Of Canada du Canada
5. Collaboration: Benefits
Available to all + Merit-based + Self-organizing
Expand and enrich topics of interest (COIs)
Improve tradecraft
Solidify teams

26. Government Gouvernement
Of Canada du Canada
5. Collaboration: Summary

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Of Canada du Canada
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28. Government Gouvernement
Of Canada du Canada
The Business Case
Integrating corporate content with user-generated content will
lead to strong corporate engagement and keep collaboration
focussed on the mission
Drupal is an enabler that provides
agility and sustainability

29. Government Gouvernement
Of Canada du Canada
THANK YOU
29
Jayson Peltzer
@jaysonpeltzer
Jaysonpeltzer.com