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jaybaer.com | Contact Michelle Joyce, Director of Events (704) 965-2339
Jay Baer
Hall of Fame Speaker, New York Times 

be...
DOES YOUR CUSTOMER EXPERIENCE
CREATE CONVERSATION?
The best way to grow ANY business is for your
customers to grow it for ...
“Jay’s on-stage delivery and customization for our
audience was the most impressive speaker
experience I have ever had.”
D...
‣ Jay is President of Convince & Convert, a strategy
consulting firm that helps companies and
organizations gain and keep ...
‣ Jay is a best-selling author of six books,
including: Talk Triggers: The Complete Guide to
Creating Customers with Word ...
‣ Named one of the world’s top influencers of Chief
Marketing Officers, B2B marketers, and small
business owners
‣ Named o...
“Jay was the host for three days at our global
IBM conference (3000+ in attendance) and he
was fantastic. He was very well...
RECENT
APPEARANCES
‣ Each presentation is customized
for your audience and includes real
and relevant attendee examples
‣ Jay uses the credib...
‣ Approachable and
low-maintenance
‣ Jay’s presentations are sprinkled
with humor throughout. Attendees
are guaranteed to ...
POPULAR
PROGRAMS
The best way to grow ANY business is for your customers to grow it for you. But
that only occurs if you deliver a customer...
Haters aren’t your problem … ignoring them is.
If it feels like there are more complaints than ever, and that you’re spend...
Your customers’ expectations are going up and up and up. That’s scary, yes. But it is
also the single greatest business op...
jaybaer.com | Contact Michelle Joyce, Director of Events (704) 965-2339
View sample
videos.
Contact now.
Check
availabilit...
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Jay Baer - Inspirational marketing, customer experience, word of mouth, and customer service keynote speaker INFO PACK

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The best way to grow ANY business is for your customers to grow it for you.
Jay Baer teaches you how to turn your customers into your most effective
(and cost-effective) sales and marketing advantage.
Jay is a plaid suit-wearing, hall of fame marketing and customer experience
keynote speaker, emcee, and trusted advisor to the world's most iconic brands.
When you need your event to be unforgettable... #PickPlaid

JayBaer.com

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Jay Baer - Inspirational marketing, customer experience, word of mouth, and customer service keynote speaker INFO PACK

  1. jaybaer.com | Contact Michelle Joyce, Director of Events (704) 965-2339 Jay Baer Hall of Fame Speaker, New York Times 
 best-selling author, and the most inspirational expert on Marketing, Customer Experience, and Customer Service
  2. DOES YOUR CUSTOMER EXPERIENCE CREATE CONVERSATION? The best way to grow ANY business is for your customers to grow it for you. Jay Baer teaches you how to turn your customers into your most effective (and cost-effective) sales and marketing advantage. Jay is a plaid suit-wearing, hall of fame marketing and customer experience keynote speaker, emcee, and trusted advisor to the world’s most iconic brands. When you need your event to be unforgettable…. #PickPlaid
  3. “Jay’s on-stage delivery and customization for our audience was the most impressive speaker experience I have ever had.” Deborah Sexton Former CEO, Professional Convention Management Association
  4. ‣ Jay is President of Convince & Convert, a strategy consulting firm that helps companies and organizations gain and keep more customers. Clients include 3M, the United Nations, Best Buy, Comcast, Hilton, adidas, Oracle & more. GROWTH ADVISOR TO MORE THAN 700 BRANDS
  5. ‣ Jay is a best-selling author of six books, including: Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth and Hug Your Haters: How to Embrace Complaints and Keep Your Customers. His second book, Youtility: Why Smart Marketing is About Help not Hype, was also a runaway #1 Amazon best seller. NEW YORK TIMES
 BEST-SELLING AUTHOR
  6. ‣ Named one of the world’s top influencers of Chief Marketing Officers, B2B marketers, and small business owners ‣ Named one of the world’s most influential digital marketers, customer service experts, and customer experience experts ‣ Inductee in the halls of fame for both Professional Speaking and Word of Mouth Marketing RECOGNIZED AUTHORITY
  7. “Jay was the host for three days at our global IBM conference (3000+ in attendance) and he was fantastic. He was very well 
 prepared and turned a good 
 event into an excellent event.” Matt Stryker Global Marketing, IBM
  8. RECENT APPEARANCES
  9. ‣ Each presentation is customized for your audience and includes real and relevant attendee examples ‣ Jay uses the credibility of his Convince & Convert Media company – one of the largest digital publishing companies in the world – to promote your event ‣ Jay’s presentations are visceral and visual. No boring Powerpoint! WHAT IT’S LIKE TO WORK WITH JAY
  10. ‣ Approachable and low-maintenance ‣ Jay’s presentations are sprinkled with humor throughout. Attendees are guaranteed to leave laughing (and thinking) ‣ Organized, on-time, considerate and easy to work with WHAT IT’S LIKE TO WORK WITH JAY
  11. POPULAR PROGRAMS
  12. The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations. Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell. In this hilarious and interactive presentation filled with examples and research, Jay Baer teaches audiences how to create a unique story for their business; a tale that will turn their customers into their most effective sales and marketing advantage. This powerful keynote creates real change among attendees. It alters the way they think about the intersection of customer experience, marketing, sales, and operations, yielding big growth and enhanced cooperation. Talk Triggers Turn Your Customers Into Volunteer Marketers
  13. Haters aren’t your problem … ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. In this eye-opening presentation, Jay reveals proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage. 80% of companies say they deliver exceptional customer service. 8% of their customers agree. Jay teaches the critical steps necessary to retain and delight customers in this disrupted era when customer service has become a spectator sport. Hug Your Haters How to Embrace Complaints and Keep Your Customers
  14. Your customers’ expectations are going up and up and up. That’s scary, yes. But it is also the single greatest business opportunity since electricity. Look past the “old ways” of marketing. Look past the old ways of customer service, and what you find is a once in a lifetime opportunity to massively propel your business forward in ways that were unthinkable just a few years ago. The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively relevant. Is your marketing so useful that people would pay for it? That’s what it takes to become a Youtility….and you can get there. Relevancy is the coin of the realm, and you’ll find out how to out-relevance your competition in dynamic, hilarious, thought-provoking presentation. Youtility Why Helping Always Beats Selling
  15. jaybaer.com | Contact Michelle Joyce, Director of Events (704) 965-2339 View sample videos. Contact now. Check availability. VISIT JAYBAER.COM TO: Get in touch. We’d love to hear from you.

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