7 Ingredients for Employee Social Media Advocacy

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Your employees are your best social media advocates. Or at least they should be. In this useful presentation, Jay Baer of Convince and Convert provides the 7 key ingredients needed to develop, launch and sustain a thriving social media advocacy program in your company. For more on social media advocacy, visit http://www.convinceandconvert.com or http://www.addvocate.com

Business Career

7 Ingredients for
Employee
Social Advocacy
ConvinceAndConvert.com

Advocacy is born from
culture, not technology
or marketing
ConvinceAndConvert.com

Only corporate cultures
rooted in trust can do
employee advocacy well
ConvinceAndConvert.com

If your employees aren’t
your biggest advocates,
you have a problem
much bigger than
social media
ConvinceAndConvert.com

In 2012, 40 of the top
companies to work for
were also among the
top companies in
social media
FORTUNE, Dachis Group data
ConvinceAndConvert.com

YOU NEED
GUIDELINES
ConvinceAndConvert.com

Guidelines encourage
participation, they don’t
squelch it
ConvinceAndConvert.com

IBM’s Crowdsourced Guidelines
Don’t disclose proprietary information
Don’t cite clients and partners without permission
Respect your audience
Be aware of your association with IBM
Respect others’ opinions
Add value
ConvinceAndConvert.com

Social advocacy doesn’t
work at bayonet point
ConvinceAndConvert.com

Give employees a choice
of social advocacy roles
ConvinceAndConvert.com

IBM’s Social Advocacy Roles
Creator
Distributor
Solicitor
Responder
Listener
Conversationalist
Nurturer
Promoter
ConvinceAndConvert.com

YOU NEED A
PLATFORM
ConvinceAndConvert.com

Bi-directional content
sharing is key to
advocate participation
ConvinceAndConvert.com

Employee Advocacy Platforms
Addvocate
Dynamic Signal
SocialChorus
GaggleAmp
Expion
ConvinceAndConvert.com

Create a measurement
narrative for advocacy
BEFORE you begin
ConvinceAndConvert.com

Potential Metrics
Share of voice
Social connections (for company accounts)
Reach
Trafﬁc
Lead gen
Sales
ConvinceAndConvert.com

YOU NEED
CHAMPIONS
ConvinceAndConvert.com

Advocacy should be
rolled out in waves, to
enable peers to
convince fence-sitters
ConvinceAndConvert.com

To remove doubts and
boost participation,
on-the-fly advice and
counsel must be
available for advocates
ConvinceAndConvert.com

Coaches Matter
Success when going it alone = 9%
Success when paired with a coach = 75%
ConvinceAndConvert.com

Jay Baer
President, Convince & Convert
ConvinceAndConvert.com
@JayBaer

We can help you craft an advocacy program,
identify internal champions, train employees
and rollout your program. Ask us.
ConvinceAndConvert.com

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