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Understanding the Child Story

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Presentation about some work I did for the NSW Family and Community Service ChildStory program presented at the UTS Designing for the Common Good Symposium 2015.

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Understanding the Child Story

  1. 1. jax@stickydesignstudio.com.au Jax Wechsler Understanding the child story http://childstory.net.au/the-child-journey/
  2. 2. jax@stickydesignstudio.com.au Jax Wechsler Understanding the child story http://childstory.net.au/the-child-journey/
  3. 3. In 2014, the NSW Government introduced new legislation as part of the Safe Home for Life reform package.
  4. 4. "to revolutionise the IT systems case workers use. 
 These IT systems need to do more than create reports; 
 they must allow FACS, families and our partners to build 
 a narrative about a child. To tell a child’s story."
  5. 5. Getting to procurement. Co-design Workshop Design Research RFT (Tender document) & website Co-design workshops, 
 requirements, 
 & prototyping IT Procurement More prototyping,
 RFT development District led prototyping stream (external partners)
  6. 6. FACS phases Early intervention Intake Assessment Intervention Placement Restoration Adoption Guardianship Leaving care Aftercare
  7. 7. Plan accommodation options and support to get Youth Allowance Determine if YP is eligible for additional disability support in a Leaving Care program Determine if YP is eligible for financial assistance and complete financial plan Document discussions and provision of brochures in system (meeting record) Attend meeting with caseworker and significant others Complete independent living skills checklist with caseworker LEAVING & AFTERCARE LEAVING CARE PLANNINGPRE-15 YEARS OLD Pre-15 years old Young person TURNS 15 years old Commence planning for leaving care Provide Youth Allowance information Leaving Care Plan approved Young person TURNS 18 years old Prepare Leaving Care plan in System Leaving Care Plan & Financial Plan sent for approval System generates letters to carers, Young Person and Centrelink Investigate referral options and provide info about resources and services (e.g. Brighter Futures/TILA) Complete life story work and provide info about accessing case records Address cultural identity Assist YP to determine future relationship with carer Check if funds held in trust or compensation held by the NSW Public Guardian and Trustee’s Office Check victims compensation process is complete, identify legal entitlements, communicate about claims and legal representation Approval of Financial Assistance component If eligible prepare relevant paperwork CWCW CW CW MCW MCW DD MCW NGO Manager Caseworker NGO Caseworker Desktop Phone Conversation Paper/Manual Mobile Tablet District Director Young Person Carer Caseworker CW YP C DD Life Story Interactive Case Plan Client Por NGONGO NGO NGOYP YP YPC Mapping internal processes Manager Case Worker MCW CW Case Worker Pa Parent CYP Child / Young Person PLACEMENT ASSESS SUITABLE PLACEMENT Child Young Person (CYP) unsafe at home or with parents Supported Care No Order CYP Safety Arrangement Supported Care with order Place CYP Complete Client Information Form (CIF) A&B Complete CAT Assessment Look for available placements in RMS (Referral Management Services) CYP Place with relative / kin File Court Order (also in CSC) Remove / Assume CYP If CYP is in need of care and protection Parental responsibility with relative / kin Refer to CFDU Search by: Service type, Placement type, Region, Aboriginal agency No carers available CW Voluntary Out of Home Care (OOHC) FC Foster Carer DD District Director CaS Carer Support Psy Psychologist Tch Teacher CuS Cultural Support Manager Client Services MCS Fam Family Eld Elders CCM Children's Court Magistrate DCM District Contract Manager Adm Administrator No alternative mechanism Temporary Care Arrangement Emergency placement required Parental responsibility to minister CW CW Prepare Updated Court Documents Conduct Pre-assessment consultation Interview CYP Parents Conduct an Assessment Consultation Prepare Court Report CW Record information in KIDS Pa CW Aboriginal CYP Undertake the assessment, health and probity checks and home inspection Kinship Placement available? No Yes Transition CYP to care Get approval MCW If CAT Score of 5 or 6, CYP is referred to ISS CFDU CW CFDU CW Agency Placement available? Agree on Exception Placement with Agency Get approval from District Director DD Exception Placement Search for available FACS Carer FACS Carer Transition CYP to placement Authorise Supervisor Special Care Provider Carers available MCSMCW MCSMCW Identify Supervisor Email all agencies that have matching vacant placements Accept proposal RD Regional Director DISS Director ISS Local Adoptions Desktop Conversation Mobile Tablet Paper / Manual Phone Contact Management Family Portal Provider Portal Case Management Provider Portal Referral Management Planned apps Care plan by consent Warrants Tracking child's belongings Use Aboriginal placement principles Select Agency Funded contract Locate family connections and involve them in safety discussions Family meeting re. options
  8. 8. Mapping internal processes
  9. 9. Mapping internal processes
  10. 10. THE CHILD JOURNEY Scared I didn't sleep well cos there was lots of people over again last night. Isolated Sad Anxious I hope mum saves some money for food this week. I make Sammy and Jess Weetbix for dinner when mum doesn't come home. I had to call the ambulance for mum again last night. Uncle Jim is mean to mum. He makes her cry and throws things at her. Bill told me that if I told anyone about our 'game' he would hurt my mum. At least I know the school will feed me at lunch time if I have no lunch again. This is the same nurse I had the last time when dad hurt me. I love coming to play group my case worker and mum play fun games with me. Will the police make Uncle Jim stop hurting my mum. I really like our new caseworker she helps mum keep our house clean and tidy. It's a pretty cool place to hout, plus if me or my mum nany help they will help us he Stressed HopefulScared Sad Confused What is happening... Life is tough EARLY INTERVENTION
  11. 11. http://childstory.net.au/the-child-journey/ Translating the child experience
  12. 12. The ChildStory tools
  13. 13. DECISION SUPPORT FAMILY GENOGRAMS DATA VISUALISATION CULTURAL SUPPORT GAMES EDUCATION TOOLS LIVE CHAT LIVE CHAT PULSE INTERACTIVE CALENDARS INTERACTIVE CALENDARS TASK & GOALS TASK & GOALS MENTOR PROGRAM AFTERCARE RESOURCES MULTIPLE INPUTS VOICE TO TEXT OFFLINE ACCESS 1 TIME DATA INPUT IDENTITY MANAGEMENT ALERTS CASE MANAGEMENT PORTAL: FAMILY VIEW ADOPTIONS MATCHING SERVICE OTHER AGENCIES PORTAL: CYP VIEW INTERACTIVE KNOWLEDGE CAPTURE LIFE STORY LIFE PLAN TRIAGE & ALLOCATION CONTACT MANAGEMENT INFORMATION SHARING INTERACTIVE CASE PLAN REFERRAL MANAGEMENT REPORTING & BI SERVICES REGISTRY PAYMENTS & ACQUITTALS 1 2 5 6 7 8 DLT FIELD ASSESSMENT TOOLS SARA PLACEMENT REVIEW SAS 1 & 2 CONTRACTS & FINANCIALS SERVICE DELIVERY MANAGEMENT CASEWORK PRACTICE ENTERPRISE SEARCH CASE-FLOW MANAGEMENT MY ORGANISER 3 4 SINGLE VIEW OF CHILD DLT HELPLINE WORKFORCE MANAGEMENT DLT REPORTER PORTAL 9 SINGLE PROVIDER PORTAL 10 IDEAS & RELATIONSHIPS PLATFORMS PROTOTYPES DISTRICT LED TOOLS PROJECT DIRECT RELATIONSHIP IMPLICIT RELATIONSHIP SYSTEM FEATURE CORE SYSTEM CORE FUNCTION 1 DLT
  14. 14. http://childstory.net.au/the-child-journey/
  15. 15. Jacqueline (Jax) Wechsler jax@stickydesignstudio.com.au http://stickydesignstudio.com.au http://jaxwechsler.com

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