Presentation about some work I did for the NSW Family and Community Service ChildStory program presented at the UTS Designing for the Common Good Symposium 2015.

1. jax@stickydesignstudio.com.au
Jax Wechsler
Understanding the child story
http://childstory.net.au/the-child-journey/

2. jax@stickydesignstudio.com.au
Jax Wechsler
Understanding the child story
http://childstory.net.au/the-child-journey/

3. In 2014, the NSW Government introduced new legislation as part of the
Safe Home for Life reform package.

4. "to revolutionise the IT systems case workers use.
These IT systems need to do more than create reports;
they must allow FACS, families and our partners to build
a narrative about a child. To tell a child’s story."

5. Getting to procurement.
Co-design
Workshop
Design
Research
RFT (Tender
document) &
website
Co-design
workshops,
requirements,
& prototyping IT Procurement
More prototyping,
RFT development
District led prototyping stream (external partners)

6. FACS phases
Early intervention
Intake
Assessment
Intervention
Placement
Restoration
Adoption
Guardianship
Leaving care
Aftercare

7. Plan accommodation options and
support to get Youth Allowance
Determine if YP is eligible for
additional disability support in a
Leaving Care program
Determine if YP is eligible for
financial assistance and complete
financial plan
Document discussions and provision
of brochures in system (meeting
record)
Attend meeting with caseworker
and significant others
Complete independent living skills
checklist with caseworker
LEAVING & AFTERCARE
LEAVING CARE PLANNINGPRE-15 YEARS OLD
Pre-15 years
old
Young person
TURNS 15
years old
Commence
planning for
leaving care
Provide
Youth
Allowance
information
Leaving
Care Plan
approved
Young person
TURNS 18
years old
Prepare
Leaving
Care plan
in System
Leaving
Care Plan &
Financial Plan
sent for
approval
System generates letters to carers,
Young Person
and Centrelink
Investigate referral options and
provide info about resources and
services (e.g. Brighter Futures/TILA)
Complete life story work and
provide info about
accessing case records
Address cultural identity
Assist YP to determine future
relationship with carer
Check if funds held in trust or
compensation held by the NSW
Public Guardian and Trustee’s Office
Check victims compensation
process is complete, identify legal
entitlements, communicate about
claims and legal representation
Approval
of Financial
Assistance
component
If eligible prepare relevant
paperwork
CWCW CW
CW
MCW
MCW DD
MCW
NGO
Manager Caseworker
NGO Caseworker
Desktop
Phone
Conversation
Paper/Manual
Mobile
Tablet
District Director
Young Person
Carer
Caseworker
CW
YP
C
DD
Life Story
Interactive Case Plan
Client Por
NGONGO NGO NGOYP
YP
YPC
Mapping internal processes
Manager Case Worker
MCW
CW
Case Worker
Pa
Parent
CYP
Child / Young Person
PLACEMENT
ASSESS SUITABLE PLACEMENT
Child Young
Person (CYP)
unsafe at home
or with parents
Supported
Care No
Order
CYP Safety
Arrangement
Supported
Care with
order
Place CYP
Complete
Client
Information
Form (CIF)
A&B
Complete
CAT
Assessment
Look for
available
placements in
RMS (Referral
Management
Services)
CYP
Place with relative /
kin
File Court
Order (also
in CSC)
Remove /
Assume CYP
If CYP is in
need of care
and protection
Parental
responsibility
with relative / kin
Refer to CFDU
Search by: Service
type, Placement type,
Region, Aboriginal
agency
No carers available
CW
Voluntary
Out of Home
Care (OOHC)
FC
Foster Carer
DD
District Director
CaS
Carer Support
Psy
Psychologist
Tch
Teacher
CuS
Cultural Support
Manager Client Services
MCS
Fam
Family
Eld
Elders
CCM
Children's Court Magistrate
DCM
District Contract Manager
Adm
Administrator
No
alternative
mechanism
Temporary Care
Arrangement
Emergency
placement
required
Parental
responsibility
to minister
CW CW
Prepare Updated Court
Documents
Conduct Pre-assessment
consultation
Interview CYP Parents
Conduct an Assessment
Consultation
Prepare Court Report
CW
Record information in
KIDS
Pa
CW
Aboriginal
CYP
Undertake the
assessment, health
and probity checks
and home inspection
Kinship
Placement
available?
No
Yes
Transition CYP to care
Get approval MCW
If CAT Score of 5 or 6,
CYP is referred to ISS
CFDU CW
CFDU CW
Agency
Placement
available?
Agree on
Exception
Placement with
Agency
Get approval from District Director DD
Exception
Placement
Search for
available FACS
Carer
FACS Carer
Transition CYP to placement
Authorise
Supervisor
Special Care
Provider
Carers available
MCSMCW
MCSMCW
Identify
Supervisor
Email all agencies
that have matching
vacant placements
Accept proposal
RD
Regional Director
DISS
Director ISS
Local Adoptions
Desktop
Conversation
Mobile
Tablet
Paper / Manual Phone
Contact Management
Family Portal
Provider Portal
Case Management
Provider Portal
Referral Management
Planned apps
Care plan by
consent
Warrants
Tracking child's
belongings
Use Aboriginal
placement principles
Select Agency
Funded contract
Locate family
connections and involve
them in safety
discussions
Family meeting
re. options

8. Mapping internal processes

9. Mapping internal processes

11. THE CHILD JOURNEY
Scared
I didn't sleep well cos
there was lots of
people over again
last night.
Isolated Sad
Anxious
I hope mum saves some
money for food
this week.
I make Sammy and
Jess Weetbix for
dinner when mum
doesn't come home.
I had to call the
ambulance for mum
again last night.
Uncle Jim is mean
to mum. He makes
her cry and throws
things at her.
Bill told me that if I
told anyone about our
'game' he would hurt
my mum.
At least I know the
school will feed me
at lunch time if I
have no lunch again.
This is the same nurse
I had the last time
when dad hurt me.
I love coming to play
group my case worker
and mum play fun games
with me.
Will the police make
Uncle Jim stop
hurting my mum.
I really like our new
caseworker she helps
mum keep our house
clean and tidy.
It's a pretty cool place to hout, plus if me or my mum nany help they will help us he
Stressed HopefulScared
Sad Confused
What is happening... Life is tough
EARLY INTERVENTION

12. http://childstory.net.au/the-child-journey/
Translating the child experience

13. The ChildStory tools

14. DECISION
SUPPORT
FAMILY
GENOGRAMS
DATA
VISUALISATION
CULTURAL
SUPPORT
GAMES
EDUCATION
TOOLS
LIVE
CHAT
LIVE
CHAT
PULSE
INTERACTIVE
CALENDARS
INTERACTIVE
CALENDARS
TASK &
GOALS
TASK &
GOALS
MENTOR
PROGRAM
AFTERCARE
RESOURCES
MULTIPLE
INPUTS
VOICE
TO TEXT
OFFLINE
ACCESS
1 TIME
DATA
INPUT
IDENTITY
MANAGEMENT
ALERTS
CASE
MANAGEMENT
PORTAL:
FAMILY VIEW
ADOPTIONS
MATCHING
SERVICE
OTHER
AGENCIES
PORTAL:
CYP VIEW
INTERACTIVE
KNOWLEDGE
CAPTURE
LIFE
STORY
LIFE
PLAN
TRIAGE &
ALLOCATION
CONTACT
MANAGEMENT
INFORMATION
SHARING
INTERACTIVE
CASE PLAN
REFERRAL
MANAGEMENT
REPORTING
& BI SERVICES
REGISTRY
PAYMENTS &
ACQUITTALS
1
2
5
6
7
8
DLT
FIELD
ASSESSMENT
TOOLS
SARA
PLACEMENT
REVIEW
SAS
1 & 2
CONTRACTS &
FINANCIALS
SERVICE
DELIVERY
MANAGEMENT
CASEWORK
PRACTICE
ENTERPRISE
SEARCH
CASE-FLOW
MANAGEMENT
MY
ORGANISER
3
4
SINGLE
VIEW OF
CHILD
DLT
HELPLINE
WORKFORCE
MANAGEMENT
DLT
REPORTER
PORTAL
9
SINGLE
PROVIDER
PORTAL
10
IDEAS &
RELATIONSHIPS
PLATFORMS PROTOTYPES
DISTRICT LED
TOOLS PROJECT
DIRECT
RELATIONSHIP
IMPLICIT
RELATIONSHIP
SYSTEM
FEATURE
CORE
SYSTEM
CORE
FUNCTION
1
DLT

16. http://childstory.net.au/the-child-journey/

17. Jacqueline (Jax) Wechsler
jax@stickydesignstudio.com.au
http://stickydesignstudio.com.au
http://jaxwechsler.com