1. Basic Concepts of Quality

2. BASIC CONCEPTS OF QUALITY:
QUALITY
QUALITY CONTROL
QUALITY ASSURANCE
QUALITY MANAGEMNT
TOTAL QUALITY MANAGEMENT
ISO SYSTEM

3. QUALITY:
QUALITY is the totality of features and
characteristics of a product that bears on
it’s ability to satisfy the stated or implied
needs -- ASQC

4. What is Quality?:
What is Quality?
User-based: “In the eyes of the beholder”
Manufacturing-based: “Right the first time”
 Product-based: Precise measurement

5. Dimensions of Quality:
Performance
Aesthetics
Special features: convenience, high tech
Safety
Reliability
Durability
Perceived Quality
Service after sale

6. Importance of Quality:
Lower costs (less labor, rework, scrap)
Motivated employees
Market Share
Reputation
International competitiveness
Revenues generation increased (ultimate
goal)

7. QUALITY CONTROL:
is the operational techniques and
activities that are used to fulfill the
requirements for quality

8. QUALITY ASSURANCE:
QUALITY ASSURANCE is all
systematic and planned actions which
are necessary to provide adequate
confidence that a product or service
will satisfy the given requirement for
quality.

9. QUALITY MANAGEMENT:
QUALITY MANAGEMENT is a
systematic set of operating
procedures which is company wide,
documented, implemented and
maintained while ensuring the growth
of business in a consistent manner

10. TOTAL QUALITY MANAGEMENT:
THE LATEST APPROACH
IT IS THE PROCESS OF
INDIVIDUAL & ORG.
DEVELOPMENT THE PURPOSE OF
WHICH IS TO INCREASE THE
LEVEL OF SATISFACTION OF ALL
THE STAKEHOLDERS

13. Quality Timeline
1800’s
Standardization and
Quality Control
1904-1915
Zero Quality
Control; quality
trilogy; TQM
fishbone diagram
1920-30
Statistical
analysis
1950-80
Management by
quality
Quality control
1990’s
Value chain
Continuous
improvement
1999-Now
Lean Quality
Improvements

16. ISO SYSTEM:
A SET OF QUALITY STANDARDS
GOVERNING THE DOCUMENTATION
REQUIREMENT OF A SYSTEM
• ISO 9001:2008
• ISO 14000:2004
• ISO 17025
• SA 8000

17. ANY QUESTIONS?