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Innovation: The Frontier of Patient Care

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Innovation: The Frontier of Patient Care

  1. 1. 2013 Massachusetts General Hospital Professional Practice Symposium Innovations in Care Delivery: Advancing a Professional Practice Model Presented by The Institute for Patient Care
  2. 2. Innovation: A New (and old) Frontier of Patient Care
  3. 3. 1846 The use of ether as an anesthetic is demonstrated and surgery is performed without pain for the first time.
  4. 4. 1874-1876 Linda Richards served as the superintendent of the Boston Training School for Nurses, later renamed the Training School at Massachusetts General Hospital. Richards was the first student to graduate from a training school for nurses in America.
  5. 5. 1905 Dr. Richard Cabot, a senior physician at Mass General, hired the first social worker to provide social work services in the outpatient clinics. In 1906, Dr. Cabot met Ida Maude Cannon and hired her to jointly organize the nation's first hospitalbased social work program.
  6. 6. • Failures in Care Delivery • Failures in Care Coordination • Lack of Evidence Based Practice • Need for Better Engagement of Patients and Families
  7. 7. Guided by the needs of our patients and their families, we aim to deliver the very best health care in a safe, compassionate environment; to advance that care through innovative research and education; and to improve the health and well-being of the diverse communities we serve.
  8. 8. Better Care at Lower Cost, IOM, 2012
  9. 9. Culture Change Creating Norms: To create new norms we must first understand existing norms & barriers to change Change Process: Every change requires effort and the decision to make that effort is a social process
  10. 10. 1:00 PM - 2:00 PM 2:00 PM - 2:30 PM 2:30 PM - 3:30 PM 3:30 PM - 4:00 PM 4:00 PM - 5:00 PM 5:00 PM - 6:00 PM 6:00 PM - 8:00 PM 8:30 AM - 8:45 AM 8:45 AM - 9:45 AM 9:45 AM - 10:45 AM 10:45 AM - 11:15 AM 11:15AM - 12:10 PM 12:10 PM - 1:00 PM 1:00 PM - 1:55 PM 2:00 PM - 2:55 PM 3:00 PM - 3:30 PM 3:30 PM - 4:30 PM 4:30 PM - 5:00 PM Monday, October 28, 2013 Arrival/Networking Innovation: The Frontier of Patient Care The Strategic Imperative for Innovation Poster Session Innovation in Care Delivery: The Patient Journey Book Signing Cocktail Reception in the Museum of History and Innovation Tuesday, October 29, 2013 Welcome Creating the New Culture Through Relationship-Based Care The Attending Registered Nurse Poster Session Breakout Session #1 Lunch Breakout Session #2 Breakout Session #3 Poster Session Tales from the Front Lines: The Clinician’s Experience (Panel) Closing Remarks