Webinar hosted by Citrix Online, producers of GoToMeeting

1. Social
media
and
its
impact
on
how
we
learn
in
the
workplace
Jane
Hart,
Centre
for
Learning
&
Performance
Technologies

2. 2

3. 3

4. How
social
media
is
impac@ng
learning
in
the
workplace
What
it
means
for
L&D
Where
and
how
learning
happens
in
the
workplace
4

5. What
does
workplace
learning
have
in
common
with
icebergs?

6. Only
a
small
percentage
(10%)
of
the
iceberg
visible
above
the
water.
The
most
powerful
part
is
under
the
water
6

7. The
Iceberg
of
Workplace
Learning
20%
of
the
learning
that
takes
place
in
the
workplace
is
“visible”
as
FORMAL
learning.
Formal
learning
The
other
80%
of
learning
takes
place
informally
and
oXen
invisibly
–
and
yet
it
is
where
the
real
learning
takes
place.
Informal
learning
C4LPT,
2012
7

8. “Most
people
ins.nc.vely
know
that
they
become
competent
in
their
jobs
through
learning
as
they
perform
those
jobs
…
and
that
through
this
process
they
acquire
knowledge
and
skills
which
are
so
entwined
with
the
job,
that
they
are
referred
to
as
‘tacit’.”
Report
to
NIACE,
2007

9. The
Iceberg
of
Workplace
Learning
But
now
social
media
is
impac@ng
learning
…
Formal
learning
Informal
learning
9

10. Social
media
is
a
catalyst
for
change
and
we
are
moving
into
a
new
era
of
workplace
learning

11. 1 Twitter
2 YouTube
3 Google Docs
4 Skype
5 WordPress
6 Dropbox
7 Prezi
Top
100
Tools
for
Learning
8 Moodle
9 Slideshare
2011
10 (Edu)Glogster
11 Wikipedia
12 Blogger
List
compiled
from
the
13 Diigo
14 Facebook
Top
10
Tools
contribu@ons
of
15 Google
531
16 Google Reader
learning
professionals
17 Evernote
18 Jing
worldwide
19 PowerPoint
20 Gmail

12. Trends
in
the
use
of
social
media
for
learning
1
Consumeriza<on
of
IT
Personal,
working
and
learning
tools
are
merging
12

13. “Today
already
47%
of
business
technology
users
at
North
American
and
European
companies
report
using
one
or
more
website(s)
to
do
parts
of
their
jobs
that
are
not
sanc@oned
by
their
IT
department.
We
expect
this
number
to
grow
to
close
to
60%
in
2011
as
frustrated
workers
work
around
IT
to
self-­‐provision
technology.”
Forrester
Research,
April
2011
13

14. 2
Consumeriza<on
of
LEARNING
People
are
“doing
their
own
thing”
14

15. “between
one-­‐third
and
two-­‐thirds
of
your
employees
are
mee@ng
their
needs
by
working
around
you”
Jensen
&
Klein,
Blind
spots,
CLO
Magazine,
April
2011
15

16. How
can
IT
and
L&D
deal
with
these
growing
trends?
16

17. 17

18. who
is
using
these
tools?
how
are
they
using
them?
what
can
we
do
to
support
a
broader
approach
to
workplace
learning?
18

19. Who?
Smart
Workers
19

20. What
tools
are
they
using?
20

21. IMPROVING
PRODUCTIVITY
Finding
content
FINDING
&
USING
Personal
CONTENT
Team
produc<vity
produc<vity
Keeping
up
to
date
with
new
content
Sharing
links,
resources
&
ideas
Co-­‐crea<ng
content
JOINING
&
BUILDING
CREATING
&
SHARING
NETWORKS
&
COMMUNITIES
The
Smart
Worker’s
C4LPT,
2011
Guide
to
Social
Media
CONTENT

22. 8
key
features
how
the
Smart
Worker
works
and
learns
today
22

23. 1
-­‐
The
Smart
Worker
:
recognises
she
learns
con<nuously
as
she
does
her
job
“today’s
work
environment
doesn’t
tolerate
learners
stepping
out
of
their
workflow
to
learn
unless
it
is
absolutely
vital
to
do
so”
Gogredson,
2011
>>
Provide
access
to
learning
resources
in
the
flow
of
work
–
as
people
do
their
jobs
23

24. 2
-­‐
The
Smart
Worker
:
wants
immediate
access
to
solu<ons
to
his
performance
problems
“People
don’t
want
to
study
a
problem
they
want
to
solve
it.”
>>
Create
performance
aids
rather
than
courses
>>
Help
people
locate
and
iden@fy
trusted
resources
on
the
Social
Web
C4LPT,
2011
24

25. 3
-­‐
The
Smart
Worker
:
is
happy
to
share
what
she
knows
25

26. >>
Tap
into
the
growing
phenomenon
of
sharing
and
encourage
employees
to
create
and
share
resources
with
one
another
26

27. 4
-­‐
The
Smart
Worker
:
relies
on
a
trusted
network
of
friends
and
colleagues
27

28. “I’ve
learned
more
in
the
last
few
weeks
by
monitoring
this
community
than
I
have
in
the
past
year
in
class…..
It’s
an
amazing
group
–
I
have
seen
discussions
on
ques@ons
I
hadn’t
thought
about
and
received
>>
Help
teams
to
set
up
communi@es
and
owards
great
ar@cles.”
pointers
t group
spaces
so
that
they
can
build
internal
trusted
networks
to
support
one
another
28

29. 5
-­‐
The
Smart
Worker
:
learns
best
with
and
from
others
29

30. One-­‐to-­‐one
mentoring
Learning
communi@es/
Live
mee@ng
soXware
Communi@es
of
Prac@ce
>>
Support
personal
human
interac@ons
in
learning:
both
one-­‐to-­‐one
and
groups.
30

31. “I
am
amazed
at
the
openness
and
willingness
to
share
resources
and
ideas
that
exists
within
this
group,
the
wider
L&D
community
and
beyond.
The
opportuni@es
for
me
to
connect
with
people
across
the
world
from
both
similar
and
different
backgrounds
is
only
limited
by
my
ability
to
manage
and
deal
with
a
rapidly
expanding
range
of
contacts.”
31

32. 6
-­‐
The
Smart
Worker
:
keeps
up
to
date
with
his
industry
and
profession
>>
Help
with
Personal
Knowledge
Management:
Seek-­‐Sense-­‐Share
>>
Encourage
sharing
of
knowledge
internally
in
different
ways
32

33. 7
-­‐
The
Smart
Worker
:
constantly
strives
to
improve
her
produc<vity
>>
Provide
workflow
audits
to
help
individuals/teams
improve
their
produc@vity
33

34. 8
-­‐
The
Smart
Worker
:
thrives
on
autonomy
"A
sense
of
autonomy
has
a
powerful
effect
on
individual
performance
and
aLtude.“
>>
Let
go!
“Control
leads
to
compliance;
autonomy
leads
to
engagement.”
34

35. Social
Workplace
Learning
Con<nuum
formal/training
informal/working
1
2
3
4
5
Augmen.ng
Facilita.ng
Suppor.ng
Suppor.ng
Fostering
f2f
or
online
collabora.ve
online
collabora.on
connec.ons
/
training
with
or
peer
Communi.es
&
knowledge
conversa.ons
social
learning
of
Prac.ce
sharing
in
across
the
approaches
work
teams
organiza.on
SOCIAL
TRAINING
SOCIAL
COLLABORATION
organizing/managing
encouraging/suppor@ng

36. www.SocialLearningCentre.co.uk

37. h`p://bit.ly/impactofsome
37