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ask and answer questions exchange
ideas, resources and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing and thinking learning from one another in many different ways – sometimes without realising itC4LPT, 2012 15
8 - The Smart Worker
: thrives on autonomy "A sense of autonomy has a powerful effect on individual performance and attitude.“ “Control leads to compliance; autonomy leads to engagement.”C4LPT, 2011 19
Adoption curve ofuse of social
tools in organisations ban all Bring Your Own social media marketing access to Device strategy and use of social tools social business ad hoc functional use
“A Social Business isn’t just
acompany that has a Facebookpage and a Twitter account. ASocial Business is one thatembraces and cultivates a spiritof collaboration and communitythroughout its organization—both internally and externally.” IBM, 2011
Training/ Workforce Development Services Framework
1/5 Instructional Services SERVICES Performance Support designing, delivering Services and managing training, Social e-learning and/or Collaboration blended learning Services events supporting providing access to, collaborative working and supporting use of and the building of a range of resources internal networks, Performance (content and people) Consulting communities and for performance Services collaboration spaces improvement finding the mostappropriate solutionto a performance or learning problem v3, Mar 2012 Jane Hart, C4LPT 26
Training/Instructional Social Collaboration Services ServicesPerformance
Support Services Social HELPING TEAMS WORKCollaboration COLLABORATIVELY Services & FACILITATING LEARNING THROUGH COLLABORATIVE WORK encouraging workers to connect and collaborate and engage in new collaborative practices developing new collaboration and community skills (by modelling not shaping) Success measured in change in performance not in acquisition of skills and/or knowledge Version 2, Mar 2012 Jane Hart, C4LPT.co.uk