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Learning in the Modern Workplace

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Jane Hart
Jane Hart

Keynote at Learn4Dev Annual Meeting, 16 June 2016. Held at UNFAO, Rome, Italy

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(c) C4LPT, 2016 
 Learning in the Modern Workplace Jane Hart
 Centre for Learning & Performance Technologies Innovation in Learning & Learning Technology Keynote, Learn4Dev Annual Meeting - UNFAO, Rome, Italy 16 June 2016
(c) C4LPT, 2016 @C4LPT www.JaneHart.com www.C4LPT.co.uk www.ModernWorkplaceLearning.com
(c) C4LPT, 2016 3 Innovation in Workplace Learning comes from a new mindset It’s not about the technology! It’s all about the technology!
(c) C4LPT, 2016 Learning is changing!
(c) C4LPT, 2016 People are building a trusted network of colleagues
 (personal learning network or pln)
(c) C4LPT, 2016 People are participating in online communities:
 learning communities and communities of practice
(c) C4LPT, 2016 People are using mobile devices to access the Web
 and communicate with one another
(c) C4LPT, 2016 People are using online tools and services
 to solve their performance problems
(c) C4LPT, 2016 People are keeping up to date with their 
 industry and profession through knowledge flows
(c) C4LPT, 2016 People are participating in conferences 
 and networking events
 - both in person and in backchannels
(c) C4LPT, 2016 People are using a variety of instructional and informational resources for their own self-improvement
(c) C4LPT, 2016 13 People are using a variety of social tools
 to power their own team sharing and learning
(c) C4LPT, 2016 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments Modern Workplace Learning:
 The Individual’s Perspective
(c) C4LPT, 2016 15
(c) C4LPT, 2016 16 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments in short bursts on demand on mobile devices social continuous autonomous What does Modern Workplace Learning
 mean for L&D departments? Organise
 Learning Initiatives Support
 Everyday Learning Promote
 Professional
 Learning
Organize Learning Initiatives (c) C4LPT, 2016 17 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
(c) C4LPT, 2016 18 create short pieces of content … in short bursts
(c) C4LPT, 2016 19 … using appealing formats
(c) C4LPT, 2016 20 make available on demand - for performance support in short bursts on demand
(c) C4LPT, 2016 21 curate from the Web 
 to offer wider learning opportunities
(c) C4LPT, 2016 22 run learning campaigns
(c) C4LPT, 2016 make available for all devices on mobile devices
(c) C4LPT, 2016 24 encourage employee-generated content on mobile devices social
(c) C4LPT, 2016 25 help people find the people 
 who they can call upon for advice social on demand
(c) C4LPT, 2016 organise networking events social
Support Everyday Learning (c) C4LPT, 2016 27 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
(c) C4LPT, 2016 28 help to build social teams and communities of practice social autonomous continuous
(c) C4LPT, 2016 29 offer guided social learning experiences 5 GSLE principles Focus on performance outcomes Design social activities Promote self-governance Guide the learning journey Set and manage expectations social
(c) C4LPT, 2016 help teams to solve problems collaboratively social
(c) C4LPT, 2016 31 encourage individuals to take time to reflect “We don’t learn from experience; we learn from reflecting on experience”
 John Dewy autonomous
Promote Professional Learning (c) C4LPT, 2016 32 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
(c) C4LPT, 2016 33 support individual learning plans (ILPs) Goals Actions Resources Evidence continuous autonomous
(c) C4LPT, 2016 34 build modern learning skills continuous autonomous
Seek Sense Share Continuous flow of information from: 
 diverse network
 of connections
 (Twitter, LinkedIn,
 Facebook, Google+, and communities) content sources
 (blogs, news feeds) filter
 validate reflect connect
 the dots how can you add value? share with whom?
 share where? public? internal networks and communities? working/learning out loud35 Personal
 Knowledge
 Mastery
(c) C4LPT, 2016 36 offer a learning concierge service
(c) C4LPT, 2016 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments Modern Workplace Learning =
 supporting all the ways individuals learn at work

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Learning in the Modern Workplace

  • 1. (c) C4LPT, 2016 
 Learning in the Modern Workplace Jane Hart
 Centre for Learning & Performance Technologies Innovation in Learning & Learning Technology Keynote, Learn4Dev Annual Meeting - UNFAO, Rome, Italy 16 June 2016
  • 3. (c) C4LPT, 2016 3 Innovation in Workplace Learning comes from a new mindset It’s not about the technology! It’s all about the technology!
  • 5.
  • 6. (c) C4LPT, 2016 People are building a trusted network of colleagues
 (personal learning network or pln)
  • 7. (c) C4LPT, 2016 People are participating in online communities:
 learning communities and communities of practice
  • 8. (c) C4LPT, 2016 People are using mobile devices to access the Web
 and communicate with one another
  • 9. (c) C4LPT, 2016 People are using online tools and services
 to solve their performance problems
  • 10. (c) C4LPT, 2016 People are keeping up to date with their 
 industry and profession through knowledge flows
  • 11. (c) C4LPT, 2016 People are participating in conferences 
 and networking events
 - both in person and in backchannels
  • 12. (c) C4LPT, 2016 People are using a variety of instructional and informational resources for their own self-improvement
  • 13. (c) C4LPT, 2016 13 People are using a variety of social tools
 to power their own team sharing and learning
  • 14. (c) C4LPT, 2016 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments Modern Workplace Learning:
 The Individual’s Perspective
  • 16. (c) C4LPT, 2016 16 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments in short bursts on demand on mobile devices social continuous autonomous What does Modern Workplace Learning
 mean for L&D departments? Organise
 Learning Initiatives Support
 Everyday Learning Promote
 Professional
 Learning
  • 17. Organize Learning Initiatives (c) C4LPT, 2016 17 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
  • 18. (c) C4LPT, 2016 18 create short pieces of content … in short bursts
  • 19. (c) C4LPT, 2016 19 … using appealing formats
  • 20. (c) C4LPT, 2016 20 make available on demand - for performance support in short bursts on demand
  • 21. (c) C4LPT, 2016 21 curate from the Web 
 to offer wider learning opportunities
  • 22. (c) C4LPT, 2016 22 run learning campaigns
  • 23. (c) C4LPT, 2016 make available for all devices on mobile devices
  • 24. (c) C4LPT, 2016 24 encourage employee-generated content on mobile devices social
  • 25. (c) C4LPT, 2016 25 help people find the people 
 who they can call upon for advice social on demand
  • 26. (c) C4LPT, 2016 organise networking events social
  • 27. Support Everyday Learning (c) C4LPT, 2016 27 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
  • 28. (c) C4LPT, 2016 28 help to build social teams and communities of practice social autonomous continuous
  • 29. (c) C4LPT, 2016 29 offer guided social learning experiences 5 GSLE principles Focus on performance outcomes Design social activities Promote self-governance Guide the learning journey Set and manage expectations social
  • 30. (c) C4LPT, 2016 help teams to solve problems collaboratively social
  • 31. (c) C4LPT, 2016 31 encourage individuals to take time to reflect “We don’t learn from experience; we learn from reflecting on experience”
 John Dewy autonomous
  • 32. Promote Professional Learning (c) C4LPT, 2016 32 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
  • 33. (c) C4LPT, 2016 33 support individual learning plans (ILPs) Goals Actions Resources Evidence continuous autonomous
  • 34. (c) C4LPT, 2016 34 build modern learning skills continuous autonomous
  • 35. Seek Sense Share Continuous flow of information from: 
 diverse network
 of connections
 (Twitter, LinkedIn,
 Facebook, Google+, and communities) content sources
 (blogs, news feeds) filter
 validate reflect connect
 the dots how can you add value? share with whom?
 share where? public? internal networks and communities? working/learning out loud35 Personal
 Knowledge
 Mastery
  • 36. (c) C4LPT, 2016 36 offer a learning concierge service
  • 37. (c) C4LPT, 2016 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments Modern Workplace Learning =
 supporting all the ways individuals learn at work