Top Ten Soft Skills Required
For a
Business Analyst
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“Business Analyst is a profession that primarily is in place for
large organizations to help with five things. Based on
organization standards, a business analyst might be
involved in one , two, three, four or all five things.”
• They have to play the role of a negotiator at times when the
business people and IT people do not get along well.
• There are certain soft skills that each and every business
analyst should have with them so as to stay competitive in
the industry.
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 A business analyst should have the required negotiation
abilities when it comes to facilitating difference of opinions
between the business users and the IT team.
 Differences can occur between the business analyst and
the IT team regarding the development resources which
also has to be negotiated with.
1. Skills of Negotiating
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Required Soft Skills for BA

 Collecting the business requirements is among the
primary job responsibilities performed by a Business
Analyst.
 Therefore being an active listener is a necessity in offering
quality internal client service. Listening skills are also
required whenever the information is gathered for status
reports.
2. Business Analyst should be an Active Listener
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 It is up to a Business Analyst to ensure the existing gap or
difference of opinions between the IT and the users are
resolved as early as possible for getting the best results
from the project.
 They will also have to ensure everything goes right
whenever a deadline is missed and whenever the tensions
are running high between the company and the client.
3. Dealing with difference of Opinions
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 As a professional who represents the IT Company, it is
highly desirable for a Business Analyst to offer quality client
service for the business users and can reflect substantially
on the career advancement and job performance of the
Business Analyst.
4. Client Service Techniques of the Highest Quality
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 Several formalized decision making
methodologies are available such as
decision matrix that allows Business
Analysts to take appropriate decisions
and decisions of highest quality.
 This is done as a means to offer the
best service for the internal clients and
thereby enhance the overall job
performance of the business analyst.
5. Decision Making
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 Brainstorming and Five Whys are among the most popular
problem solving techniques that is applicable for a
Business Analyst.
 A business analyst should follow these problem solving
techniques in identifying the root cause of a problem and
thereby define potential solutions too.
6. Problem Solving
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 Most of the times, Business Analysts will have to think
creatively for finding some very unique business solutions
that would help them meet the internal client
requirements in an effective way.
 Therefore Business Analysts should have a deeper
understanding of the strategic thinking techniques which
would help facilitate the process in the best possible way.
7. Thinking strategically
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 A business analyst should also have deep expertise in
technical writing skills as they will have to create
business requirements specification as well as other kind
of documentations.
 For a Business Analyst to succeed professionally, they
should have the ability to create documents that are
coherent, informative as well as useful.
8. Technical Writing Skills
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 Business Analysts should be updated about the latest
trends happening across the industry and should be
capable enough in handling presentations on some very
relevant topics such as application design, project status as
well as business requirements.
 Business Analysts can have a significant career growth if
they are able to convince and impress the senior IT and
business management people who are attending the
presentations.
9. Delivering Quality Presentations
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 As a Business Analyst, they should be capable enough of
leading teams as the years of experience grow as a
Business Analyst.
 For a business analyst to get promoted as a Senior
Business Analyst, it is inevitable for them to show their
leadership skills and the ability to lead a team through in a
structured and coordinated way.
10. Ability to lead Teams
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analyst-training