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Managing the Multi-
                        Generational Workplace

                                   Jamie Notter
                             Vice President, Consulting


Friday, September 21, 2012
1. is this real?
   2. what do I need to know?
    3. how does this help me?


Friday, September 21, 2012
who’s in the room?



Friday, September 21, 2012
silent generation




Friday, September 21, 2012
baby boomers




Friday, September 21, 2012
generation x




Friday, September 21, 2012
millennials


                             ?
Friday, September 21, 2012
1. is this real?
      silent                    baby    generation   millennials
    generation                boomers       x




Friday, September 21, 2012
HYPE
      silent                   baby    generation   millennials
    generation               boomers       x




Friday, September 21, 2012
theory
                               life stages
                                 values
                             social moments

Friday, September 21, 2012
life stages
                              • youth
                              • rising adult
                              • midlife adult
                              • elder

Friday, September 21, 2012
values



Friday, September 21, 2012
Friday, September 21, 2012
social moments




Friday, September 21, 2012
silent                   baby    generation   millennials
    generation               boomers       x




       1925-42               1943-60    1961-81     1982-2005
       (70–87)               (52–69)    (31–51)       (7–30)

Friday, September 21, 2012
The Baby Boom




                                Source: U.S. Census data, reported at www.bbhq.com




Friday, September 21, 2012
2. what do I need to know?
      silent                   baby    generation   millennials
    generation               boomers       x




       1925-42               1943-60    1961-81     1982-2005
       (70–87)               (52–69)    (31–51)       (7–30)
Friday, September 21, 2012
silent generation: born 1925 to 1942


                             • context:
                              volatile and insecure

                             • characteristics:
                              command and control

                             • assets/liabilities:
                              hard work / hate change

Friday, September 21, 2012
baby boomers: born 1943 to 1960


                             • context:
                              idealistic revolution

                             • characteristics:
                              hard work, group focus

                             • assets/liabilities:
                              team players / hate conflict

Friday, September 21, 2012
generation x: born 1961 to 1981


                             • context:
                              broken promises

                             • characteristics:
                              independent, “show me”

                             • assets/liabilities:
                              adaptable / cynical

Friday, September 21, 2012
millennials: born 1982 to 2005




Friday, September 21, 2012
millennials: born 1982 to 2005




                                the internet
                                 abundance
                                  diversity
                               child-focused


Friday, September 21, 2012
social internet




Friday, September 21, 2012
Friday, September 21, 2012
abundance




Friday, September 21, 2012
Friday, September 21, 2012
video games




Friday, September 21, 2012
Friday, September 21, 2012
diversity




Friday, September 21, 2012
Friday, September 21, 2012
Friday, September 21, 2012
child-focused




Friday, September 21, 2012
Friday, September 21, 2012
perspective on time
                                 silent generation



                                  baby boomers



                     education
                     work
                     leisure
Friday, September 21, 2012
perspective on time


                  millennials




                     education
                     work
                     leisure
Friday, September 21, 2012
How do these show up?
       • Silent: favor command and control, security,
             delayed reward

       • Boomer: idealistic, group/team focused, hard
             work for the cause, self-fulfillment

       • Gen X: independent, less stock in title or
             position, work-life balance

       • Millennial: do it ourselves, no waiting,
             networked, “lines” (offline/online) blurred

Friday, September 21, 2012
3. how does this help me?
      silent                   baby    generation   millennials
    generation               boomers       x




Friday, September 21, 2012
products and services
          systems and processes
                             conflict

Friday, September 21, 2012
probability

                        0                    1
                  never                    always


Friday, September 21, 2012
leadership




Friday, September 21, 2012
leadership

                                  the internet
                                   abundance
                                    diversity
                                 child-focused


Friday, September 21, 2012
leadership




Friday, September 21, 2012
leadership




Friday, September 21, 2012
baby         generation   millennials
              boomers            x




Friday, September 21, 2012
baby         generation   millennials
              boomers            x




Friday, September 21, 2012
1. is this real?
   2. what do I need to know?
    3. how does this help me?


Friday, September 21, 2012
jnotter@mgmtsol.com

                             @jamienotter

        www.getmejamienotter.com


Friday, September 21, 2012
image credits
      silent - http://www.flickr.com/photos/62337512@N00/1764887950


      x http://www.flickr.com/photos/baia/5086308799/in/photostream/


      diversity http://www.flickr.com/photos/27897673@N03/4169399143




Friday, September 21, 2012

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Managing the Multi-Generational Workforce