O slideshow foi denunciado.
Seu SlideShare está sendo baixado. ×

Getting started with decision discovery

Anúncio
Anúncio
Anúncio
Anúncio
Anúncio
Anúncio
Anúncio
Anúncio
Anúncio
Anúncio
Anúncio
Anúncio
Getting Started with Decision Discovery 
James Taylor 
CEO
©2014 Decision Management Solutions 
Your Presenters 
James Taylor 
I’m a passionate believer in the power of Decision Man...
Agenda 
Identify Decisions 
Scope Decisions 
Decompose Decisions 
Decision Context 
Automating Decisions 
Manual Decisions...

Vídeos do YouTube não são mais aceitos pelo SlideShare

Visualizar original no YouTube

Carregando em…3
×

Confira estes a seguir

1 de 39 Anúncio

Getting started with decision discovery

The path to a better bottom line is paved by large numbers of operational decisions made by people, by processes and by software applications. Systematically improving each operational decision – at scale – is at the core of Decision Management. Business Architects and Analysts identify, describe and model operational decisions in Decision Discovery.
In this webinar, James Taylor, CEO of Decision Management Solutions, and Dr. Juergen Pitschke, Founder and Managing Director at BCS, will show you how to get started with Decision Management on your next application development or business process improvement project with Decision Discovery. Learn how to:

Identify decisions, sub-decisions and information and knowledge resources (including rules and analytics)
Describe decisions in detail (Decision Tables and other Metaphors)
Model decisions in a DMN-conformant decision modeling tool for communication and documentation
Link to execution environments

The path to a better bottom line is paved by large numbers of operational decisions made by people, by processes and by software applications. Systematically improving each operational decision – at scale – is at the core of Decision Management. Business Architects and Analysts identify, describe and model operational decisions in Decision Discovery.
In this webinar, James Taylor, CEO of Decision Management Solutions, and Dr. Juergen Pitschke, Founder and Managing Director at BCS, will show you how to get started with Decision Management on your next application development or business process improvement project with Decision Discovery. Learn how to:

Identify decisions, sub-decisions and information and knowledge resources (including rules and analytics)
Describe decisions in detail (Decision Tables and other Metaphors)
Model decisions in a DMN-conformant decision modeling tool for communication and documentation
Link to execution environments

Anúncio
Anúncio

Mais Conteúdo rRelacionado

Diapositivos para si (20)

Semelhante a Getting started with decision discovery (20)

Anúncio

Mais de Decision Management Solutions (17)

Mais recentes (20)

Anúncio

Getting started with decision discovery

  1. 1. Getting Started with Decision Discovery James Taylor CEO
  2. 2. ©2014 Decision Management Solutions Your Presenters James Taylor I’m a passionate believer in the power of Decision Management to deliver simpler, smarter and more agile processes. I write, speak, consult and work on Decision Management and Decision Modeling. Juergen Pitschke I‘m a coach, consultant, speaker, writer, … Engineer Helping customers to apply Decision Management successfully
  3. 3. Agenda Identify Decisions Scope Decisions Decompose Decisions Decision Context Automating Decisions Manual Decisions Next Steps ©2014 Decision Management Solutions
  4. 4. ©2014 Decision Management Solutions 3 steps to decision management Identify and model the decisions that are most important to your operational processes Design and build independent decision services using business rules and advanced analytics Create a “closed loop” between operations and analytics to measure results and drive improvement
  5. 5. ©2014 Decision Management Solutions Why Identify and Model Decisions? Simplify processes Effectively deploy business rules Flexibly define automation boundaries Effectively deploy predictive analytics
  6. 6. Different Types of Decisions Decision Points Do we need a Business Process Model? 1. How do you identify decisions? © BCS - Dr. Juergen Pitschke 2003 - 2014 5
  7. 7. Strategic Decisions Tactical Decisions Operational Decisions Different Kinds of Decisions ©2014 Decision Management Solutions 6
  8. 8. ©2014 Decision Management Solutions 7 Many Ways To Discover Decisions Business Events Legacy Systems Business Processes Business Intelligence Brainstorm KPIs Micro and hidden Decisions
  9. 9. ©2014 Decision Management Solutions Processes Can Hide Decisions
  10. 10. ©2014 Decision Management Solutions Simplify By Making Decisions Explicit
  11. 11. A business process cannot progress any further unless they are made A particular event has occurred and must be handled A person must choose between a number of options ©2014 Decision Management Solutions Decisions Are Made Because 10
  12. 12. 2. How do we scope the decisions we identify?
  13. 13. Scope a Decision © BCS - Dr. Juergen Pitschke 2003 - 2014 12 •What is the question to answer? •E.g. •Is this student eligible for an award? •Is this student eligible for this specific award? •Which product should we offer to this customer? •What are the possible answers? •Specify the possible answers •Single value •Value Range •List of Values
  14. 14. Scope a Decision © BCS - Dr. Juergen Pitschke 2003 - 2014 13 •What is the object of the decision? •E.g. •What is an ”award“? •What does “Which product should we offer to this customer?” mean? – Only a product type? A specific product for a specific price?
  15. 15. Decision Scope and Process © BCS - Dr. Juergen Pitschke 2003 - 2014 14 •Process and Decision scope are mutually dependent.
  16. 16. What information contributes to the decision? Where does the knowledge come from? What about information from other decisions? Reuse and the decision network 3. How do you decompose Decisions? © BCS - Dr. Juergen Pitschke 2003 - 2014 15
  17. 17. Decision Input Data Dependent Decisions Authority ©2014 Decision Management Solutions
  18. 18. Decisions Require Information “Determine Parts Availability” requires BOM and Inventory information “Validate Tax Return” requires Return and Citizen information “Refer claim for fraud” requires Claim and Provider information ©2014 Decision Management Solutions
  19. 19. Decisions Require Knowledge “Reorder parts” requires supplier capabilities, shortage risks “Validate Tax Return” requires Tax Regulations “Refer claim for fraud” requires likelihood of fraud ©2014 Decision Management Solutions
  20. 20. Decisions Require Decisions These decisions must be made first Is this a good time to make an offer? Which product should the offer be for? How valuable an offer? ©2014 Decision Management Solutions
  21. 21. ©2014 Decision Management Solutions
  22. 22. 4. What’s the context for a decision?
  23. 23. Decision Context © BCS - Dr. Juergen Pitschke 2003 - 2014 22 •What is the business value of the decision? •Frequency •Financial Value •Risk •… •Business Motivation •What is the motivation for the decision activity? •Analytical vs. Predictive •How can we measure decisions?
  24. 24. Decision Context © BCS - Dr. Juergen Pitschke 2003 - 2014 23 •Where is the decision used? •Impact Analysis •Who is involved? •RACI Charts for Decisions •Meta information for Project Management, Operations, …
  25. 25. Specifying decision logic with various metaphors: Decision Tables, Natural Language and everything between Decision Tables: The devil is in the detail Linking models to implementation 5. How do you prepare Decisions for automation? © BCS - Dr. Juergen Pitschke 2003 - 2014 24
  26. 26. Define Automation Boundaries ©2014 Decision Management Solutions
  27. 27. Specify Logic with Decision Tables Most common rule format A set of rules in a tabular layout Look up tables, comparing attribute values Various formats Applicant Risk U Applicant Age Medical History Applicant Risk Rating 1 > 60 good Medium 2 bad High 3 [25..60] - Medium 4 < 25 good Low 5 bad Medium Special Discount Type of Order Web - Customer Location US - Type of Customer Wholesaler Retailer - Special Discount % 10 5 0 F 1 2 3 Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 ©2014 Decision Management Solutions
  28. 28. ©2014 Decision Management Solutions Variety of Implementation Formats Rule Flow or Decision Flow Rule Sheet or Decision Table Decision Tree Decision Table
  29. 29. Link To Automation ©2014 Decision Management Solutions
  30. 30. 6. What other uses are there besides automation?
  31. 31. Describing Manual Decisions © BCS - Dr. Juergen Pitschke 2003 - 2014 30
  32. 32. Describing Manual Decisions © BCS - Dr. Juergen Pitschke 2003 - 2014 31 •Model ≠ Model Output •What deliverables do we expect from our Decision Modeling project? SOPs, Checklists, Work Orders, Guidelines, Documentation, … •How do we create such deliverables?
  33. 33. Describing Manual Decisions © BCS - Dr. Juergen Pitschke 2003 - 2014 32 •What does the business user understand? •Decision Tables or Natural Language •Other metaphors •What problems does the Decision Analyst face? •Analyzing a Decision Table versus Analyzing Natural Language •How can we formalize ”gut feeling“?
  34. 34. Describing Manual Decisions © BCS - Dr. Juergen Pitschke 2003 - 2014 33 Analyze Decision Tables Source: DMN Specification (bmi-13-08-01) Transform into Desired Output
  35. 35. Next Steps
  36. 36. Succeed with Decisions
  37. 37. ©2014 Decision Management Solutions 3 steps to decision management Identify and model the decisions that are most important to your operational processes Design and build independent decision services using business rules and advanced analytics Create a “closed loop” between operations and analytics to measure results and drive improvement
  38. 38. ©2014 Decision Management Solutions Learn More about Decision Discovery Training and Workshops Live, online training Free Resources & Tutorials decisionmanagementsolutions.com james@decisionmanagementsolutions.com BPM in Practice 2014, October 10, Hamburg Pre-Conference Workshop “Decision Management”, October 9 www.bpmpractice.de www.enterprise-design.eu jpitschke@enterprise-design.eu

×