Jade Global provided enterprise application support for FormFactor, a leading semiconductor manufacturer, to reduce support costs and allow internal IT teams to focus on strategic initiatives. Jade Global established a global service delivery model with dedicated functional and technical support teams, triaging tickets and providing 24/7 support. This reduced FormFactor's day-to-day support costs by 30% while improving manufacturing operations and time to market delivery. It allowed FormFactor's IT staff to focus on projects like an Oracle ERP upgrade and merger integration.