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Managing UX Debt
Jack Moffett
Manager App Development – GUI
Inmedius, a Boeing Company
@jackmoffett
jackmoffett@mac.com
designaday.tumblr.com
UX debt is the
accumulation of
decisions made
during design and
development that
negatively impact
the users of a
product or service.
Photo by Trey Guinn
Photo by Benjamin Balázs
The
Big 3
The
Big 3
Acquisition
Outsourcing
Neglect
Acquisition
Acquisition
Acquisition
Acquisition
Acquisition
Acquisition
Acquisition
UX should be involved in evaluation of products
considered for acquisition.
Acquisition
UX should be involved in evaluation of products
considered for acquisition.
Document the debt as soon as acquisition
occurs, and track it.
I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt
Outsourcing
Outsourcing
UX should collaborate closely with contractors.
Outsourcing
UX should collaborate closely with contractors.
Set clear expectations at the outset.
Outsourcing
UX should collaborate closely with contractors.
Set clear expectations at the outset.
Schedule regular quality checks and
involvement from all parts or your team: design,
development, testing, and management.
Photo by Julie Mac
Neglect
Neglect
Put processes in place that assure awareness
of development efforts.
Neglect
Put processes in place that assure awareness
of development efforts.
Team dynamics are hugely important.
Neglect
Put processes in place that assure awareness
of development efforts.
Team dynamics are hugely important.
Resist the urge to turn a blind eye to things
you don’t feel like working on.
Photo by y____
Intentional
Debt
Intentional
Debt
Resistance to change
Intentional
Debt
Resistance to change
Incremental enhancement
Intentional
Debt
Resistance to change
Incremental enhancement
Product management strategy
Intentional
Debt
Product management strategy
Intentional
Debt
Product management strategy
Focusing on new features
Intentional
Debt
Product management strategy
Focusing on new features
customer requests
Intentional
Debt
Product management strategy
Focusing on new features
customer requests
time to market
Intentional
Debt
Product management strategy
Focusing on new features
customer requests
time to market
backwards compatibility
Photo by nicodemo.valerio
unIntentional
Debt
Mistakes and laziness
unIntentional
Debt
Mistakes and laziness
Lack of design
unIntentional
Debt
Mistakes and laziness
Lack of design
Lack of empowerment
unIntentional
Debt
Mistakes and laziness
Lack of design
Lack of empowerment
Separation of design & dev
unIntentional
Debt
Mistakes and laziness
Lack of design
Lack of empowerment
Separation of design & dev
Too many cooks
unIntentional
Debt
Mistakes and laziness
Lack of design
Lack of empowerment
Separation of design & dev
Too many cooks
Customer inefficiencies
I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt
Identifying
UX Debt
Identifying
UX Debt
Active Peripheral Awareness
UX Debt Inventory
User Exposure
Photo by Emilio Labrador
Practice Active Peripheral Awareness
Practice Active Peripheral Awareness
Awareness of technology
Practice Active Peripheral Awareness
Awareness of technology
Awareness of design practice
I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt
Perform A UX Debt Inventory
Perform A UX Debt Inventory
Use the product. Take notes.
Perform A UX Debt Inventory
Use the product. Take notes.
Better yet, have a teammate take notes. Then switch.
Perform A UX Debt Inventory
Use the product. Take notes.
Better yet, have a teammate take notes. Then switch.
Validate it by observing and talking with users.
Perform A UX Debt Inventory
Use the product. Take notes.
Better yet, have a teammate take notes. Then switch.
Validate it by observing and talking with users.
Expose Your Team
Expose Your Team
“It seems that six weeks was the bare
minimum for a two-hour exposure
dose. The teams with members who
spent the minimum of two hours
every six weeks saw far greater
improvements to their design’s user
experience than teams who didn’t
meet the minimum.”
– Jared Spool
Expose Your Team
“It seems that six weeks was the bare
minimum for a two-hour exposure
dose. The teams with members who
spent the minimum of two hours
every six weeks saw far greater
improvements to their design’s user
experience than teams who didn’t
meet the minimum. And teams with
more frequent exposure, say two-
hours every three weeks, saw even
better results.”
– Jared Spool
Classifying
UX Debt Photo by Squiggle
4 UX Debt Categories
Technical
Functional
Behavioral
Visual
4 UX Debt Categories
Technical
4 UX Debt Categories
Technical
Back End
Performance, Database, Security
4 UX Debt Categories
Technical
Back End
Front End
Performance, Database, Security
Browser Version Support
Outdated HTML/Frameworks
Poor Coding Practices
4 UX Debt Categories
Technical
Functional
4 UX Debt Categories
Technical
Functional
Scale
4 UX Debt Categories
Technical
Functional
Scale
Information Architecture
4 UX Debt Categories
Technical
Functional
Scale
Information Architecture
Priority of Functions
4 UX Debt Categories
Technical
Functional
Behavioral
4 UX Debt Categories
Technical
Functional
Behavioral
Tool Time
4 UX Debt Categories
Technical
Functional
Behavioral
Tool Time
Consistency
4 UX Debt Categories
Technical
Functional
Behavioral
Tool Time
Consistency
Conventions
4 UX Debt Categories
Technical
Functional
Behavioral
Visual
4 UX Debt Categories
Technical
Functional
Behavioral
Visual
UI Chrome
Iconography
Consistency
Fashion
Branding
Copywriting
4
Technical
Functional
Behavioral
Visual
UX Debt Categories
Technical
Functional
Behavioral
Visual
UX Debt Categories
5
Technical
Functional
Behavioral
Visual
Documentation
UX Debt Categories
5
Technical
Functional
Behavioral
Visual
Documentation
UX Debt Categories
5
I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt
Addressing
UX Debt
Addressing
UX Debt
Declare bankruptcy
Addressing
UX Debt
Declare bankruptcy
People think focus means saying yes to the thing you’ve
got to focus on. But that’s not what it means at all. It
means saying no to the hundred other good ideas that
there are. You have to pick carefully. I’m actually as
proud of the things we haven’t done as the things I have
done. Innovation is saying “no” to 1,000 things.
Steve Jobs
Addressing
UX Debt
Declare bankruptcy
Call a do-over
Addressing
UX Debt
Declare bankruptcy
Call a do-over
Skunkwork it
Addressing
UX Debt
Declare bankruptcy
Call a do-over
Skunkwork it
Phased approach
Step 1:
Photo by Captain Eric Willis
Step 1: Prioritization
Step 1:
a. Severity & Impact
Prioritization
Step 1:
a. Severity & Impact
b. Estimated Time to Address
Prioritization
Step 1:
a. Severity & Impact
b. Estimated Time to Address
c. Responsible Party
Prioritization
Step 1:
a. Severity & Impact
b. Estimated Time to Address
c. Responsible Party
Prioritization
Step 2:
Photo by John Biehler
Step 2:Schedule
Step 2:Schedule
Not Agile
Step 2:
Agile
Schedule
Step 3:
Photo by John Biehler
Step 3:Collaboration
Step 3:Collaboration
UX debt is the responsibility
of your entire organization.
Avoiding
UX Debt
Photo by Alex Berger
Avoiding
UX Debt
Usability Research & Testing
Avoiding
UX Debt
Usability Research & Testing
Pay Attention to Details
Avoiding
UX Debt
Usability Research & Testing
Pay Attention to Details
Modularity
Avoiding
UX Debt
Usability Research & Testing
Pay Attention to Details
Modularity
Documentation
Manage
your UX
Debt
Photo by Dave 77459
Thank you!
Jack Moffett
Manager App Development – GUI
Inmedius, a Boeing Company
@jackmoffett
jackmoffett@mac.com
designaday.tumblr.com

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