THE FUTURE OF WORK!!!
33.7 million Americans telework.
42% of US organizations say they offer “telework”.
The U.S. Chamber of Commerce estimates that by
2012, the population of teleworkers (full and part time)
will grow to up to 100 million.
Telecommuting is emerging as a standard business
strategy for a large number of organizations.
ARE WE LAGGING?
Teleworkers - 14% of private-sector employees
telecommuting, compared to 17% of Federal
76% of private-sector employers now providing
technical support for remote workers.
WHAT IS DRIVING THIS
Technology - cloud computing, mobile tech,
Broadband, WiFi hot spots
19th Century 20th Century 21st Century
Job Job & Career Providing Service
Following a job Adding value to the
Doing what you’re told
Obedient servant Loyal employee Free Agent
2-3 employers over
One job for life Multiple clients
No job security or Beneﬁts from caring
Teleworkers do more—and better—work, in general:
87% Managers report productivity increases of 5-25%
25 hours spent working at home is the equivalent of
40 ofﬁce hours
Average teleworker works 11 per cent more hours
than an ofﬁce counterpart.
Improved customer service
Recruitment and retention: Turnover ⇓ by over 20 per
Loyalty: 67% of commuters said telework would make
them more loyal
Absenteeism: absenteeism ⇓ by 63 per cent
Reduced Stress: Increased control of environment
reports to lower stress levels.
Pioneers like Sun Microsystems, Cisco Systems, and IBM
have been able to reduce their investments in real estate
and facilities - driving costs ⇓ by $50 million or more
per year (up to 50%).
Operating costs: The costs of heating, air-conditioning,
car parks, lighting and more, will drop as more
employees start teleworking.
CO2 saving - less cars on the
road, less roads. The
telecommute saved 5,400
kilowatt hrs/yr (2.5 days/week)
Less hungry ofﬁce buildings! -
Teleworker, 64 watts/hr vs ofﬁce
Society beneﬁts - parents home
after school, neighborhood
CASE STUDY...BT BENEFITS
70,000 + home & nomadic workers empowered. 6,000
part time workers
Over £220m in property costs saved in 10 years
Absenteeism reduced 3.1% (UK ave. 8.5%)
e-learning saves 40% training costs
Home-workers 7% happier, enhanced skills, less stress
1,800 tonnes less CO2. 1.2m litres less fuel used.
Transport cost savings £9.7m pa
BENEFITS FOR INDIVIDUALS
If you had the option to telework, would you?
57% said yes (2008 CDW Telework report)
If yes why? If no why?
More ﬂexibility 84% Isolation - would miss interaction 40%
Do not want to work from home 36%
Commuting time 43%
Concern about Impact on career 67%
High Gas Prices 67%
Reduced Productivity 35%
Greater Productivity 38%
WHAT ARE THE
Lack of Trust/outdated management approaches
Reduced Interaction & collaboration
Lack of Technology/tools
LACK OF TRUST
Trust - at Uni we are given responsibility & trust - why is
work like primary school.
Outcome not time focussed - old model is based on
work/time - we need to move to outcome focussed
Management challenges are perhaps the biggest
obstacle. And yet those the results of pilots do not
support these fears.
SOCIAL INTERACTION &
Isolation - can be overcome with
regular meet-ups - social and non
Collaboration - offset by new cloud
computing; document storage,
version control and collaboration.
“Dry efﬁcient” communication -
New social tools; social business
network portals, IM, web-cams,
video conferencing, and VOIP/
Management tools - According to The Work Design
Collaborative Report Feb 2008, “What’s missing are
management tools for dealing with an entire team and its
performance at the team level.”
Remote access to individual and team ﬁles is a major
Security is one of the key roadblocks, this of course
can be overcome with correct investments in
ﬁrewalls etc and security training.
Chained to the office desk - Research showed over
75% of the managers and almost half of the
individual contributors who responded to the survey
still spend the vast majority of their time inside
corporate facilities – and most of that in their
assigned offices or cubicles. (Work Design
Inflexible ways of doing things - always done it this
OTHER POTENTIAL ISSUES
Demise of mentoring/on-the-job training.
Open source software development provides evidence
this can be achieved in a collaborative fashion - or
Glass ceiling? Research shows people see limited career
options when they telecommute.
CAN ALL JOBS BE “REMOTE”?
The future “the there’s and there’s not”. Not all
Knowledge workers can telework..
The pioneers ...artists, marketing,
New frontiers...Health; mental health screening ? skin
TEACHING ENGLISH TO
At TenSleep population 350 people - a man came up
with an idea as he saw the broadband being layed
across the country. He created Eleutian Technology
which hires people in towns across northern
Wyoming to teach English to Koreans of all ages using
The company has close to 300 teachers hooked up to
more than 15,000 students in Korea, and CEO Kent
Holiday said he's just getting started.
Telework is being recognised as a key business
strategy globally. Will Aust follow?
The best outcomes are achieved when clear
business case with policy/tools and communications.
Beneﬁts - Cost savings, Staff performance and
How do we overcome the obstacles?