Swedish IT Outsourcing Intelligence Report 2012

European IT Outsourcing Market Intelligence

European IT
Outsourcing
Intelligence 2012
Report: Sweden
Prepared by IT Sourcing Europe Limited based on the results of the 3d
Annual Swedish IT Outsourcing versus In-House Software Development
Research 2012

European IT Outsourcing Intelligence Report: Sweden
2012

CONTENTS

ABOUT THE SURVEY .......................................................................................................................... 3

RESPONDENTS PROFILE ..................................................................................................................... 4

SWEDISH IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES, PROBLEM SOLVING ......... 6

CLIENT – VENDOR RELATIONSHIPS .................................................................................................. 11

OUTSOURCING COSTS & COST EFFECTIVENESS ................................................................................ 13

OUTSOURCING IMPRESSIONS .......................................................................................................... 14

IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES ....................................................... 16

FUTURE USE OF OUTSOURCING....................................................................................................... 18

IT Sourcing Europe 2012 | All Rights Reserved Page | 2

2012

ABOUT THE SURVEY
The Swedish IT Outsourcing versus In-House Software Development Survey 2012 was conducted
between September 18 and October 4, 2012, in the frames of the 3d Annual All-European IT
Outsourcing research.

Survey goals:

 Explore factors that drive Swedish companies to outsource their software development / IT
function(s) onshore, nearshore and/or offshore
 Identify key challenges of the outsourced and in-house software / web development
 Benchmark the current and future demands for IT outsourcing services across diverse
industries
 Benchmark the current and future demands for IT resources within Sweden
 Find out which business model works best for the outsourced software development and
why
 Compare and contrast the actual incurred versus contracted costs of ITO services
 Explore the current level of satisfaction with ITO service providers and quality of delivered
software products/services
 Explore factors keeping Swedish companies away from adopting IT Outsourcing
 Explore the key challenges and problem solving best practices adopted by Swedish
companies that develop / manage their software solutions in-house.

The survey was available online and hosted by SurveyMonkey, the world’s leading provider of web-
based survey solutions. In order to reach as many Swedish companies as possible, IT Sourcing
Europe used its own database of business contacts and sent out a survey invitation email to each
company’s decision maker(s) (C-level executives, IT Managers, Directors, Heads of Software
Development etc).

Additionally, inbound marketing initiatives were launched in order to attract more companies to
participate in the survey. In the frames of this initiative, the following steps were taken:

 Online press releases and survey announcements distribution;
 Survey localization and optimization in social media such as LinkedIn, XING, Facebook,
MobileMonday Stockholm, Twitter, Word Press

Number of survey participants – 703 Swedish companies, of which 263 were IT / software
development outsourcing companies and 440 – companies developing their IT solutions in-house.


2012

RESPONDENTS PROFILE


2012


2012

SWEDISH IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES,
PROBLEM SOLVING


2012


2012

CLIENT – VENDOR RELATIONSHIPS


2012


2012

OUTSOURCING COSTS & COST EFFECTIVENESS


2012

OUTSOURCING IMPRESSIONS


2012


2012

IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES


2012


2012

FUTURE USE OF OUTSOURCING


2012


2012

About IT Sourcing Europe

IT Sourcing Europe is a UK-based market intelligence company specialized in the European IT
Outsourcing market research and consultancy.

IT Sourcing Europe provides:

 Top quality quantitative and qualitative ITO market research and fieldwork services
 Evaluation of Central and Eastern Europe's ITO services providers and their factual
capabilities to deliver innovative technological solutions on time and on budget
 Free consulting services for European companies planning to outsource IT / software
development functions and / or change their current ITO strategy / engagement
 Ad-Hoc ITO strategy development and full-cycle support

Our Contacts:

The Meridian, 4 Copthall House, Station Square
Coventry, West Midlands,
CV1 2FL United Kingdom
Email: info(at)itsourcing-europe.com
Tel.: +44(0)2476992505
Web: www.itsourcing-europe.com

Registration at the UK Companies House: 07217899

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You are free to use, share and/or remix any part of this work as long as you attribute it to IT
Sourcing Europe.


Swedish IT Outsourcing Intelligence Report 2012

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