T-Bytes Digital customer experience

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T-Bytes
Digital Customer Experience
January Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates.................................................................................................................................................9
3. Rewards and Recognition Updates..................................................................................................................22
4. Customer Success Updates...............................................................................................................................35
5. Partnership Ecosystem Updates......................................................................................................................46
6. Miscellaneous Updates.....................................................................................................................................56
7. Event Updates....................................................................................................................................................57

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Financial, M & A Updates
Digital Customer Experience Industry

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Financial, M&A Updates
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3D Repo Secures Major £2.3m Investment
3D Repo, pioneers of cloud-based design collaboration in Building Information
Modelling (BIM), has received another major vote of confidence and financial boost for
its digital construction services business. Ingenious, through its Infrastructure Ventures
EIS Service, lead a £2.3m A-series investment round in 3D Repo, completing yet another
successful year for the innovative start-up. Cutting-edge technology by 3D Repo has
been successfully deployed on some of the largest and most prestigious construction
projects with companies such as Atkins, Balfour Beatty, Bryden Wood, BuroHappold,
Canary Wharf Contractors, and Crossrail among others. Its multi-award-winning digital
platform for BIM data is transforming how construction projects are designed and
delivered by democratising data, mitigating risk, and reducing complexity for everyone
involved. Instead of architects, engineers and contractors sharing massive proprietary
files in a costly and time-consuming manner, they can simply point their web browser to
an encrypted cloud platform to examine each project stage virtually. The 3D Repo
platform allows users to manage 3D model revisions and to highlight potential clashes
and safety issues using live collaboration tools which enable the whole project team to
work from a single source of truth, anywhere and at any time.
Executive Commentary
Founder and CEO of 3D Repo said: “3D Repo is a powerful digital construction
platform that has already helped many of our clients improve communication,
coordination, and collaboration. Having the backing of Ingenious means that we can
continue to support the country’s foremost digital construction champions and drive
the use of 3D Repo on the most challenging infrastructure projects globally.”
Description
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Elastic Path Acquires Moltin to Create the Only Commerce Solution That Puts Microservices-Powered
Digital Innovation Into the Hands of Every Business Leader
Elastic Path, the leading provider of headless commerce solutions,
announced it has acquired fellow commerce technology leader Moltin, to
create the industry’s only commerce platform that enables every business
leader to quickly and easily leverage microservices to gain a competitive
advantage in the market. This acquisition comes as global demand grows
for extensible, flexible, and scalable enterprise commerce solutions and
bolsters Elastic Path’s mission to empower businesses to transform every
customer interaction, across B2C, B2B, B2B2C, and B2B2B use cases,
into unique and engaging digital commerce experiences. Through
easy-to-use business user tools, a comprehensive library of ready-to-use
commerce experiences, and the ability to extend commerce functionality
with ease, Elastic Path can now help brands, manufacturers, and retailers
deliver digital customer journeys that are fully tailored to their
businesses.
“Our customers want secure, battle-tested solutions that provide the
flexibility to cover every commerce experience possible, ranging
from websites and retail stores to mobile apps, chatbots, VR and IoT,”
said Co-founder and CEO at Elastic Path. “We have been committed
to leading the charge in commerce innovation since our founding, and
with the talent and technology Moltin brings to the table, Elastic Path
enables every business to deploy revolutionary commerce
experiences faster, easier and at greater scale than any other solution
in the market.”
Description
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OpenText Buys Carbonite, Inc.
OpenText™, “The Information Company,” announced that it has completed the closing of the
previously announced acquisition of Carbonite, Inc. (“Carbonite”), provider of cloud-based
subscription data protection, backup, disaster recovery and endpoint security to small and
medium-sized businesses and prosumers.
Terms of the Acquisition
• The tender offer for all outstanding Carbonite shares for $23.00 per share in cash is now
complete, Carbonite is now a wholly-owned subsidiary of OpenText
• Total purchase price of approximately $1.45 billion, inclusive of Carbonite's cash and debt
• The total purchase price is approximately 2.9x TTM (Trailing Twelve Months) Carbonite
GAAP revenues (as of September 30, 2019), inclusive of annualized full-year reported Webroot
GAAP revenues, a significant acquisition by Carbonite which closed in March 2019
• Current Carbonite Reported Annual Recurring Revenues (ARR) of 90%
• Accretive and expected to be on the OpenText operating model by end of Fiscal 2021 or sooner
• Funded with OpenText's existing cash on hand and debt revolver
• Estimated OpenText net leverage ratio at the closing of approximately 2.5x, with an expectation
to return to less than 2x net leverage during the next 4-6 quarters
“I am delighted to announce today the completion of the Carbonite acquisition and warmly
welcome Carbonite customers, partners, and employees to OpenText. Combined, we will be
able to provide our customers the first end-point platform that offers data protection,
endpoint security, intrusion detection and digital forensics – ensuring cyber resiliency and
trusted innovation,” said OpenText CEO & CTO. “Carbonite brings a world-class channel
organization and partners, allowing OpenText to bring EIM to all size customers including
SMB to prosumers.We have confidence in our ability to integrate, innovate and grow the
business. As previously highlighted, we are targeting for Carbonite to be on our operating
model by the end of Fiscal 2021, or sooner. We expect strong cloud growth and cash flow
expansion from the acquisition.”
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Key Financial Highlights

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Perion Acquires Content IQ and Its Breakthrough Pub-Tech Optimization Solution
to Strategically Propel Disruptive Synchronized Digital Branding Offering
Perion Network Ltd. a global technology company that delivers its Synchronized Digital Branding solution
across the three main pillars of digital advertising - ad search, social media and display / video advertising -
announced that it has consummated the acquisition of Content IQ (“CIQ”). CIQ is a privately held company
founded in 2014, based in New York City with offices in Tel Aviv, and employs 51 people. CIQ is a digital
publishing orchestration system with proprietary data algorithms and analytic tools which deconstruct content,
revenue and distribution to solve today's biggest digital publishing challenges.
Content IQ Financial Highlights and Outlook
• Revenues for the first nine months of 2019 were approximately $26 million
• Adjusted EBITDA for the first nine months of 2019 was approximately $4 million
• Revenues for Full-Year 2019 are expected to be approximately $39 million
• GAAP Net Income Full-Year 2019 is expected to be approximately $5.5 million
• Adjusted EBITDA Full-Year 2019 is expected to be approximately $5.9 million
Under the terms of the agreement, Perion acquired all the shares of CIQ for a total consideration of $73.05
million, of which $15 million in cash was paid upon closing, with an additional maximum $11 million will be
paid as a retention incentive. As part of the total consideration, there is a maximum of $47.05 million in earn-outs
over a period of two years. The earn-outs are tied to revenue and EBITDA-based metrics that would be paid in
full if CIQ generates $158 million in revenues and more than $17 million of EBITDA in aggregate, over the next
two years. Further details on the agreement terms and earn-out provisions as well as a reconciliation between
GAAP and non-GAAP financial measures are included in a Form 6-K furnished to the Securities and Exchange
Commission.
Perion’s CEO, commented, “As brands find it increasingly difficult to effectively tell their story to
consumers, and branded content becomes a more critical and effective form of engagement, a new paradigm
is required. Brands must gain the ability to scale to highly relevant audiences, and through that to assert
greater control over the media environment. CIQ’s offering fills this gap and provides Perion with a
proprietary solution that gives publishers and brands the tools they need to prosper in a challenging digital
world.CIQ also prepares Perion for a ‘cookie-less’ environment, as GDPR, CCPA and the advent of other
regulations reshape the digital advertising ecosystem. Without cookies, publishers will have to find new
ways to measure and track user engagement, thus increasing the value of content and contextual advertising.
The acquisition of CIQ positions Perion to effectively address these evolving needs of brands, through the
addition of industry-defining ‘pub-tech capabilities’, which use AI and machine learning to optimize
content and page-level reader engagement.”
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Key Financial Highlights

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Qlik Acquires RoxAI to Extend Qlik Sense’s AI Capabilities with Advanced Alerting
and Intelligent Automation
Qlik announced the acquisition of RoxAI and its Ping intelligent alerting software to
deliver actionable, self-service alerting and workflow automation capabilities that
enhance analytics users’ and systems’ ability to proactively monitor and manage their
business data in real-time to make faster, insight-driven decisions.Organizations are
looking to accelerate business value through data. However, data is always changing.
Ping’s self-service intelligent alerts, integrated with Qlik’s leading analytics platform,
can immediately notify users through mobile, email and social channels of material
changes in their data and the context, triggering decisions and actions immediately. And
with Ping, any user can design and create their own advanced alerts around their own use
cases – based on their existing dashboards and data – without needing a developer or
administrator.Modern data analytics encompasses an entire workflow, from initial data
preparation and integration (Qlik Data Integration), to AI-driven insights (Qlik Sense®),
to sharing and operationalizing findings. With Qlik Insight Bot™, Qlik already augments
the user’s ability to explore data within their workflow via conversational analytics. With
RoxAI and Ping, Qlik expands the ability to deliver real-time, data-driven insights for
action where and when it can make a difference to business success.
“The limitation of most analytical dashboards and applications is that you have to go
there to know what’s happening, or what’s changed,” said Qlik CEO. “What we need
is full cycle integration between changes in the data, to analytics, to alerts and
notifications that are immediately sent downstream to users or other systems. The
combination of Qlik Data Integration, Qlik Data Analytics, and now RoxAI and Ping
will provide customers with a real-time intelligence loop that drives actions.”
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Sisense Announces Merged Product Evolution: Periscope Data is Now Sisense for
Cloud Data Teams
Sisense, the world’s leading analytics platform for builders, announced that
Periscope Data is now branded and sold as Sisense for Cloud Data Teams. The
two companies announced their merger in May 2019, bringing together a unified,
independent, and end-to-end BI and data analytics platform. Since May, the
company has successfully integrated the two companies’ cultures and delivered
several significant product integrations to the market. Sisense for Cloud Data
Teams is yet another major milestone to complete the vision for bringing data
teams and business teams onto the same analytics platform.Sisense helps simplify
complex data and delivers insights to everyone, unleashing user creativity and
engagement in today’s 100% cloud-agnostic business environment. The company
delivers a unified platform that is uniquely positioned to empower the world’s
most advanced business, data, and product teams to drive digital transformation
in their companies, leveraging the data as the foundation for future innovation and
growth.
“I could not be more proud to kick off ‘the data decade’ with this final piece
of our merger with Periscope Data now in place,” said CEO of Sisense. “From
the beginning, our people-first and culture-first focus has enabled us to rapidly
bring to life an end-to-end BI and analytics platform that is unmatched in the
industry. Our journey to democratize analytics and provide actionable
intelligence to everyone in an organization’s ecosystem is off to a fast start.
We’re ready for a big, bold 2020.”
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SiteMinder breaks through billion-dollar valuation, raises new capital to fuel global
growth
SiteMinder, the global market leader in hotel guest acquisition software, has completed a capital raise from
international and Australian investors of the highest quality. The raise was led by equity funds managed by
BlackRock. Other investors include AustralianSuper; Ellerston, through the Ellerston JAADE Private
Assets Fund; and Pendal Group. The process was finalised in January 2020 and values SiteMinder at
approximately AU$1.1 billion.The raise follows a strong year for SiteMinder, having processed 105 million
bookings through its platform for more than 35,000 hotels worldwide. The privately-owned company also
surpassed AU$100 million in annual recurring revenue—80 per cent of which is generated from
international markets, through both monthly subscriptions and newer transactional revenue streams.The
additional capital will be used to fuel SiteMinder’s growth and innovation, namely through accelerated
go-to-market strategies and increased investments in research and development led from Sydney. The
company will also further its international expansion and continue the growth of its more than 900 staff,
who are located in six offices spanning Sydney, Bangkok, Dallas, Galway, London and
Manila.SiteMinder’s technology is today available in eight languages and supported with customer service
in a further three. To SiteMinder’s CEO, Sankar Narayan, there has never been a more opportune time to
capitalise on an online accommodation industry that has grown 11 per cent per annum over the last 15 years
and still represents less than 50 per cent of all accommodation bookings.Early investors of
SiteMinder⁠—including Bailador Technology Investments, Les Szekely of Equity Venture Partners, and
TCV⁠—remain strong supporters and shareholders of the company.
Chairman and Co-Founder of SiteMinder, says, “With ever-increasing complexities online amid rising
consumer choice, SiteMinder fills a necessary void for hoteliers everywhere. We are delighted to have
such a wealth of expertise and experience among our shareholders, to walk the exciting path forward
with us.”
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Sisense Announces $100M+ Funding Round at More Than $1 Billion Valuation
Sisense, the world’s leading analytics platform for builders, announced a funding round
of over $100 million, continuing to power its market-leading growth and rapid customer
adoption. This funding will accelerate innovation and scale across the globe, and values
Sisense at over $1 billion. Insight Venture Partners led the round. Also participating is
new investor Access Industries (via its Israeli vehicle Claltech), who was joined by
existing investors Bessemer Venture Partners, Battery Ventures, DFJ Growth, and
others.Sisense was recently named a leader among enterprise business intelligence
platforms in the latest Forrester Wave, as an industry leader in business intelligence in
Dresner’s Wisdom of Crowds study and hailed by Gartner as a visionary in the Magic
Quadrant for Analytics and Business Intelligence, holding the highest market position
for customer satisfaction from an analytics platform.Throughout 2019, customers kept
Sisense in the industry leader position among Top BI Vendors in G2 Crowd’s recent 2019
Grid® Report for Embedded Business Intelligence. Sisense also appeared on the Forbes
Cloud 100 for the second straight year, rising five spots this year to No. 36. Sisense
serves large enterprise customers, Fortune 500 companies, and nonprofits. All of them
utilize Sisense to turn complex data into insights with the speed, power, and flexibility
needed to gain a competitive advantage.
“We have enjoyed watching the Sisense momentum in the past 12 months, the
traction from its customers as well as from industry-leading analysts for the
company’s cloud-native platform and new AI capabilities. That coupled with seeing
more traction and success with leading companies in our portfolio and outside, led us
to want to continue and grow our relationship with the company and lead this
funding round,” said Managing Director at Insight Venture Partners.
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Solutions Updates

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Adobe Announces Availability of Adobe Experience Manager as a Cloud
Service
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Solution Description
Adobe unveiled Adobe Experience Manager as a Cloud Service, part of Adobe Experience Cloud. The industry’s most advanced cloud-native solution for digital experience management brings together rich
out-of-box capabilities and content customization options that marketers and developers demand, combined with SaaS-like agility. Brands can onboard and access the application in minutes—and go live with
dynamic and personalized content and experiences in just a few weeks, not months as is industry standard. In the experience economy, every business must be a digital business. With solutions for data and
insights, content and personalization, customer journey management and commerce and advertising, Adobe Experience Cloud is driving Customer Experience Management (CXM) across both B2B and B2C
for companies of every size. Early results from mid-market to large enterprise companies using the application show a 50% faster ingestion time, a 40% increase in administrative efficiency, zero downtime
resulting from regularly scheduled updates and an over 20% surge in author productivity. Moving to the cloud-native service provides marketing and IT multiple benefits including:
• Faster time to value: Achieve a boost to content development as brands no longer have to develop bespoke customization for site experiences. Adobe Experience Manager as a Cloud Service delivers
production-quality CMS and DAM environments in minutes. For example, new site experiences can be launched quickly and act as the foundation for future customer experience innovations.
• Cloud agility: With a current, scalable and accessible application, CIOs don’t have to worry about building in downtime to accommodate version upgrades and can rely on a production environment that is
configured and constantly maintained to be consistent with Adobe’s standard security practices and controls.
• Experience optimization: Drive higher ROI by taking action based on real-time knowledge of the customer, while honoring users’ choices. For example, if previous purchases have shown a love for all things
colored red and the customer has shown interest in an e-mail featuring coats, with Adobe Sensei, Adobe’s AI and machine learning framework, a brand can combine those insights to recommend red coats in
order to help convert the sale. Additionally, Adobe Sensei enables brands to automatically tag images and videos so teams can focus on creative work—not manual tasks.
• Omnichannel experiences: Create and deliver experiences across any channel, device or app. Brands can focus on content that will resonate with key audiences and preferences, and use built-in Adobe Sensei
capabilities to better ensure mundane tasks of adapting that content for different channels are automated. Teams can work simultaneously on multiple assets for multiple channels, saving valuable time on project
management and device optimization.

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Solution Updates
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Xandr Launches Pause Ads
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Xandr, AT&T’s advertising company, has announced the launch of Pause Ads, dynamic ad units designed to create a better experience for consumers across
traditional and connected TV channels. These high-value, brand-safe ad formats complement, rather than disrupt, the viewing experience by leveraging the native
functionality of the “pause” button, since consumers only see the ads when they take a break from the content they’re watching.Xandr’s Pause Ads are enabled
within live, video on-demand and DVR programming across cable, broadcast and premium networks on both digital and satellite, so advertisers can reach engaged,
lean-back audiences in brand-safe viewing environments. Because Pause Ads aren’t tied to standard, 15 or 30-second pods, brands have more opportunities to
reach their audiences with relevant advertising in a non-intrusive way. Pause Ads are available with beta advertising partners including AT&T Mobility, EPIX and
STARZ across AT&T TV NOW and select DIRECTV households.Pause Ads offer benefits to both consumers and advertisers. Pause Ads are delivered in a way
that adapts to the consumer experience by finding the times when they are more receptive to a brand’s message. For advertisers, Pause Ads provide:
• Relevant messages delivered to audiences based on user-initiated behavior, regardless of what they’re watching
• Premium, brand-safe, cohesive ad experience across TV and digital
• New, innovative ways for advertisers to distribute customizable creative and connect with consumers outside of standard in-stream commercial breaks
• Animated formats without sound that are visually engaging, while remaining respectful of the viewer

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Solution Updates
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Backbase Debuts ‘Backbase-as-a-Service’ to Help Banks Innovate at
Scale & Remove Infrastructure Hurdles
11
Digital banking software provider, Backbase, has announced the launch of its next generation Backbase-as-a-Service. This managed
cloud platform service covers Backbase’s entire portfolio of banking products, helping banks to innovate with speed whilst reducing
their costly operational hurdles. At present, banks face a twofold threat; both from more technologically-capable neo-bank
competitors and, more recently, from the expansion of big tech into banking. In this new digital environment, agility and fast time to
market is key. To support banks in keeping pace, Backbase-as-a-Service provides financial institutions with the technological
infrastructure to develop and release new services to their customers more swiftly. With less time dedicated to set-up, updates and
security, banks can focus on innovating and allocating more resources to new features that enhance the overall experience for
customers. Lowering time to market, while eliminating upfront capital investments on hardware and maintenance of aging
technology, Backbase-as-a-Service becomes the ideal innovation partner. As banks grow, they can increase or decrease computing
capacity as needed as Backbase-as-a-Service is based on usage-based spending. This allows for higher business flexibility and a faster
response to market shifts.

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Solution Updates
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Domino Data Lab Brings Data Science Platform to Kubernetes
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Domino Data Lab is making the case for a multi-cloud approach to building and deploying applications infused with machine
learning algorithms now that its platform runs on Kubernetes.Most machine learning models are being constructed using
containers because they allow data scientists to build them in a modular fashion. Otherwise, the models being constructed would
be too unwieldy, given the massive amounts of data required. As such, models constructed using machine learning algorithms are
natural candidates to be deployed on Kubernetes clusters.Adding support for Kubernetes to the Domino platform also will make
it easier for organizations to bridge the current divide between how machine learning models are constructed and trained and how
applications are built and deployed using best DevOps practices. Most organizations underestimate how frequently machine
learning models will need to be updated as new data sources become available, In addition, machine learning models are liable
to drift over time or as business conditions change. They also underestimate how challenging it might be to insert updated
machine learning models into applications that already are running in a production environment.

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GlobalSCAPE Unveils Enhanced File Transfer™ 2020 Platform
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GlobalSCAPE, Inc. a worldwide leader in the secure movement and integration of data, announced the launch of its Enhanced File Transfer™ (EFT) 2020 platform. EFT 2020
is the eighth generation of GlobalSCAPE’s managed file transfer platform and the most robust version ever developed. The new platform:
• Simplifies the challenge of ever-evolving compliance requirements
• Eases the process of migrating data to the cloud
• Supplies much-needed controls for GDPR, PIPEDA and CCPA regulations
• Provides unmatched simplicity and performance for global enterprises
EFT 2020 arms enterprises with industry-leading controls needed to meet stringent regulations, including the European Union’s General Data Protection Regulation (GDPR),
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the California Consumer Privacy Act (CCPA).EFT 2020 has a full set of advanced
compliance-related features, including user rights exercise controls, fine-grained compliance controls, and a built-in GDPR-Data Protection Impact Assessment (DPIA) report
– all new industry offerings. Additional product updates include collaboration enhancements, revamped web transfer client (WTC) capabilities, powerful automation options,
and improved auditing performance for high-volume customers.The newest EFT 2020 automation feature includes first-time integration with Microsoft Window’s PowerShell,
a well understood and flexible programmatic framework built into the Windows operating system. This feature comes in response to the increased pressure on IT administrators
when required to meet constantly changing, increasingly complex and time-sensitive business workflows. The result is even more flexibility when seeking to maximize
efficiency in a compliant manner.

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KNIME on Amazon Web Services Now Available to Productionize AI/ML
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KNIME, a unified software platform for creating and productionizing data science, announced the availability of KNIME on AWS, its commercial offering
for productionizing artificial intelligence (AI)/machine learning (ML) solutions on Amazon Web Services (AWS). KNIME on AWS is designed to allow
customers to assemble and deploy ML solutions across the enterprise at scale and securely on AWS and to gain tangible value quickly. The offering is now
featured in AWS Marketplace, including free trials.Many enterprises seek to create value by deploying ML and AI solutions but can lack the data scientists,
data platform engineers, experience, money and time necessary to make a meaningful impact quickly. The result is that teams and individuals lacking this set
of highly technical skills are left out of the innovation loop and are unable to realize the potential that their data offers. Further, there are many steps in the
process of bringing an AI/ML solution into production that require a transfer of context and knowledge from data preparation to analysis and modeling to
deployment.KNIME on AWS is a visual data workflow editor that allows customers of all skill levels to extract and prepare their data from Amazon Simple
Storage Service (Amazon S3), Amazon Redshift, or other sources; utilize AWS AI/ML services along with custom data science to build an impactful model;
and deploy this solution “as a service” or to an analytics application. In each step, the solution is underpinned by the storage, compute, security and scale of
AWS. This end-to-end solution from data to deployment can be realized with no coding required, and scheduling/automation can be employed in order to
create a continuous stream of insights or decisions with minimal manual effort required.

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Maven Wave Boosts Customer Acquisition For Retailers With Machine
Learning-Powered Marketing Analytics Solution
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Maven Wave is focused on helping leading retail and CPG companies boost sales and marketing efforts with its machine learning-driven data
analytics solution. The firm’s solution helps retail customers achieve 1:1 personalization with customer data platforms, improve logistics with
custom mapping solutions and more. Maven Wave has partnered with some of the world’s leading retail companies to design and deliver
transformative outcomes, and the firm will be offering demos of its trusted retail solution at Booth #1229 during NRF 2020.Maven Wave’s retail
solution embeds machine learning-driven recommendations, adding marketing automation and budget scalability. Recommendations include
media spend optimization based on predicted lifetime value, advanced audience segmentation utilizing ML, and AI driven advanced product
recommendations. Maven Wave can automate the activation of these recommendations through integration with Google Ads and content
management systems. Marketing managers can set objectives and limits, allowing the system to run on auto-pilot to optimize budget and hit sales
goals.Google Cloud North America Services Partner of the Year for the past two consecutive years, Maven Wave leverages Google Cloud tools
such as BigQuery, machine learning models and Google Ads to power its retail solution. The firm has earned Google Cloud Partner Specializations
in eight areas, including Data Analytics, Location-Based Services, Machine Learning, and Marketing Analytics.

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Medallia Announces Powerful Retail Customer Experience Capabilities at
NRF 2020
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Medallia, Inc. the global leader in experience management, announced three new innovative capabilities at NRF 2020, arming retailers with
powerful insights to create world-class customer experiences.An innovative capability in Medallia Social, Social Rival Intelligence, helps retailers
and other location-based businesses understand what customers are experiencing and sharing about the competition on review sites such as Google
and TripAdvisor. New self-service capabilities empower everyone from store managers to CX professionals to configure and benchmark their
customer experiences using insights about their nearest competitors or other company locations. This enables them to take actions to improve their
own performance. By combining Medallia’s advanced Theme Analytics alerting with Social Rival Intelligence, brands can convert poor reviews
to positive ones, recover at-risk customers and create revenue-generating opportunities.In addition to its new Social Rival Intelligence
functionality, Medallia announced its Retail Applications and Retail Theme Analytics Topic Sets which include deep insights cultivated from
nearly 20-years of working with the world’s leading retailers.Medallia’s retail experts have created best-in-class pre-configured programs making
it easier for brands to gain deep insights into retail customer sentiment immediately and manage experiences across stores, online, in call centers
or in fulfilment centers. Retailers are empowered to retain customers, drive repeat purchases and promote ubiquitous buying behaviors.

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NICE Employee Engagement Manager Provides Personalized Scheduling
Capabilities Across Digital and Voice Interaction Channels
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NICE announced that its Employee Engagement Manager (EEM) solution now utilizes employees' personal channel preferences and skills.
Organizations can now help employees make optimum use of their time by offering automated guidance to switch between online and offline tasks as
needed. With an industry-recognized user interface (UI) on its mobile application, this solution empowers agents to take control of their performance
and scheduling anytime and anywhere. NICE EEM intelligently matches employee preferences and skills with changing organizational needs -
employees are empowered to do what they are best at and organizations deliver better service while optimizing staffing.Providing added scheduling
flexibility, a key enabler of better work-life balance, NICE EEM 8.4 offers employees shift options that focus on the channel that best suits their skills,
such as phone, chat, SMS, social media and more. The solution's Intraday Task Switching capability also drives better usage of time while ensuring
employees perform activities that improve engagement. By automatically prompting agents to switch to offline tasks, such as training or back-office
activities during periods that are forecasted to be overstaffed for customer interactions, this capability helps employees hone their skills and contributes
to productivity. Likewise, if the contact center is forecasted to be understaffed, the solution automatically prompts agents to switch back to handling
customer interactions. The mix of daily activities can also be calibrated according to each agent's skills and preferences. The result is more engaged
employees and optimized staffing levels.

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New Hitachi Vantara To Create Digital Competitive Edge for Transforming
Enterprises
18
Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd. announced it has come together with Hitachi Consulting as one company to create a
new digital infrastructure and solutions powerhouse.The new Hitachi Vantara aims to become the world’s preferred digital innovation partner by
unlocking the “good” in data that benefits customers, raises the quality of people's lives and builds a sustainable society. Hitachi Vantara will
specifically bring a competitive edge to the digital domains that matter most – the data center, data operations and enterprise digital
transformation.The new Hitachi Vantara combines the best consulting-led digital solutions and vertical industry expertise of Hitachi Consulting
with Hitachi Vantara’s IT domain expertise. Going forward, the integrated company will help customers develop practical, scalable digital
strategies and solutions that transform operational processes, improve customer experiences and create new business models to drive innovation
and growth.For example, the new company will offer a holistic manufacturing industry practice as one of several vertical industry practices. The
manufacturing practice will integrate consulting methodologies for addressing quality, customization, sustainability and new business models with
data-driven solutions such as Lumada Manufacturing Insights from Hitachi Vantara, which integrates silos of manufacturing data and applies AI
and machine learning to evaluate and enhance overall equipment effectiveness (OEE).

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Qlik Rebrands Attunity Solutions as Part of Qlik’s Data Integration
Platform
19
Qlik announced the formal rebranding of the Attunity brand and data integration products into the Qlik brand. This brand change applies to every
product Qlik acquired from Attunity in 2019, which are now integrated into Qlik’s overall data integration platform strategy.Qlik’s vision is for a
data literate world, one where organizations tackle head-on the complex challenges of transforming data into business value. Qlik’s mission is to
help organizations accelerate business value through data.With the acquistion of Attunity, Qlik evolved beyond analytics to include a robust data
integration platform. Initially, Qlik maintained the Attunity brand as a division of Qlik through 2019 so that customers and partners became aware
that Attunity was a part of Qlik. Today’s brand evolution announcement reflects Qlik’s strong leadership position in both the data integration and
analytics markets, with two distinct platform offerings: Qlik Data Integration and Qlik Data Analytics.Qlik will continue to support its data
integration products independently, in heterogeneous environments, but also create seamless integration across the data pipeline to simplify and
accelerate data access and analysis for its customers. Qlik expects to increase the value of customers’ investments in these products as it works to
improve integration and interoperability. Qlik will communicate this strategy to customers at its flagship conference QlikWorld™, May 11-14, and
in other forums, meetups and events.

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Qualtrics Announces Frontline Feedback, an Industry-Leading Solution that Empowers
Companies to Build a Customer-Centric Culture and Boost Employee Engagement
20
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the general availability of Frontline Feedback to
Qualtrics CustomerXM™. Frontline Feedback is a new collaboration tool that helps customer experience (CX) leaders collect, prioritize, and act on customer, employee,
and product feedback by putting the voice of employees at the heart of their CX program.One of the most underutilized resources in an organization are frontline
employees – the teams who work most closely with customers and understand them best. According to research from the Qualtrics XM Institute, frontline employees
within an organization are the most supportive and helpful when it comes to helping their companies build a more customer-centric culture. Call center teams or retail
store staff, for example, are often in the best position to capture a broad range of customer experiences and interactions that helps improve an organization’s product and
brand perception.With Frontline Feedback, organizations can:
• Engage employees, and other stakeholders, by helping them identify customer experience gaps and contribute to a more customer-centric culture.
• Empower employees to provide customer, employee, and product experience feedback using the channels they prefer, replacing manual and traditional processes for
collecting information.
• Prioritize feedback and, using advanced text analytics, surface hidden insights and recommended actions to the appropriate teams and project owners to take action.
• Encourage collaboration and nurture ideas with subscribing, commenting, and upvoting features on submitted feedback.
• Close feedback loops with employees by taking action on tracked feedback themes and trends.

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SAS delivers priceless retail planning capabilities in the hypercompetitive
Age of Amazon
21
Recent enhancements to the SAS® Intelligent Planning Suite have infused it with artificial intelligence (AI) and cloud agility to help
companies localize assortments, optimize inventory, automate forecasting and maximize profits. Leading companies like Carrefour, Grupo
Exito and Nestle rely on analytics leader SAS and its proven portfolio of software and services to succeed despite fierce competition.Effective
planning makes a bottom-line difference whether a retailer sells electronics, groceries or apparel. Manufacturing goods like candy bars, tires
or blue jeans also require precise forecasting and planning. In the end, the most successful companies use data and analytics like artificial
intelligence (AI) and machine learning to satisfy shifting consumer demand.For Grupo Exito, South America’s largest retail group, demand
planning is a critical function that influences the business from sales and staffing to production and inventory replenishment. With 2,600
brick-and-mortar outlets and a thriving online business, improving its inventory position even by a small percentage can result in big
improvements overall. In Grupo Exito’s case, a foundation of SAS analytics helps reduce and optimize inventory, improve forecast accuracy,
improve demand planning efficiency, and analyze demand data in nearly real time. Formerly constrained by data, Grupo Exito now freely
manages burgeoning databases. That agility helps the retailer manage its supply chain more precisely.

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ChannelMix Named a High Performer in G2.com’s Winter 2020 Grid Report
for Marketing Analytics Software
22
ChannelMix, the best-in-breed marketing intelligence platform from Alight Analytics, has been named a High Performer in G2.com’s Winter 2020
Grid Report for Marketing Analytics Software. It was also highlighted as Easiest to Use in G2’s Winter 2020 Usability Index for Marketing
Analytics.ChannelMix automatically aggregates, cleans, unifies and stores data from essentially any marketing, media or sales platform. And it
produces analysis-ready and model-ready datasets that can be used with any BI or visualization tool. Users report saving significant amounts of
time after adopting ChannelMix — hundreds of hours per year, in many cases.ChannelMix powers Alight’s suite of holistic marketing analytics
solutions for paid media, social engagement, agency analytics, website performance, lead generation and ecommerce. Each solution delivers
everything that marketers need to answer their most important questions about marketing performance, including ChannelMix-aggregated data,
dashboards, service, support and more.Alight Analytics is a leading provider of marketing analytics solutions. Alight’s marketing intelligence
platform, ChannelMix, delivers a holistic experience for tracking and measuring performance across all marketing and sales channels, while
providing attribution and predictive intelligence to drive organizational growth. Alight is a four-time Inc. 5000 honoree, making it one of
America’s fastest-growing private companies.
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American Well’s Clinical Partner, Online Care Network II PC Earns NCQA
Accreditation in Credentialing for the Third Time
23
American Well®, a national telehealth technology and services company, announced that its clinical partner, the Online Care Network II PC (commonly
known as the Online Care Group), has received Accreditation in Credentialing from the National Committee for Quality Assurance (NCQA), valid through
December 2022. This is the third time the Online Care Network II PC has received Accreditation in Credentialing from the NCQA.The Accreditation
reinforces Online Care Network II PC’s commitment to quality excellence in all aspects of telehealth and adds to the portfolio of industry certifications for
meeting quality standards attained by American Well and Online Care Network II PC. In fact, Amwell®, American Well’s direct-to-consumer service, was
the first telehealth platform to receive accreditation by the American Telemedicine Association.NCQA Accreditation is a voluntary review process. The
NCQA accredits and certifies a wide range of healthcare organizations and also recognizes clinicians and practices in key areas of performance.American
Well is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater
access to more affordable, higher quality care. American Well believes that digital care delivery will transform healthcare. The Company offers a single,
comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With
over a decade of experience, American Well powers telehealth solutions for over 180 health systems comprised of 2,000 hospitals and 55 health plan partners
with over 36,000 employers, covering over 150 million lives.
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Domo Ranked Top Platform in Two New G2 Crowd Reports
24
Domo announced it has been named the top vendor in G2 Crowd’s latest Grid® reports for Business Intelligence (BI) platforms and
Mid-Market BI platforms, receiving high scores for ease of use, quality support and ease of doing business. Domo achieved a G2
Crowd score of 92 in the report for BI platforms and 91 in the Mid-Market report for BI platforms.G2 Crowd’s Grid is based on real,
unbiased user reviews and rates platforms algorithmically from product reviews shared by G2Crowd users and data aggregated from
online sources and social networks. The G2 Crowd ranking takes into account several factors buyers should consider including
product attributes, vendor market presence, customer satisfaction, G2 Net Promoter Score® and the quality and age of reviews.
Vendors in both reports are ranked by customer satisfaction and market presence.Domo’s mission is to be the operating system for
business, digitally connecting all your people, your data and your systems, empowering them to collaborate better, make better
decisions and be more efficient, right from their phones. Domo works with many of the world’s leading and most progressive brands
across multiple industries including retail, media and entertainment, manufacturing, finance and more.
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Domo Ranked No. 1 in Dresner 2019 Big Data Analytics Market Study
25
Domo announced it has been ranked as the No. 1 (tied) vendor in Dresner Advisory Services’ 2019 Big Data Analytics Market Study, part of its
Wisdom of Crowds® series of research. In its 5th year, the annual report examines end user trends and intentions surrounding big data analytics.
Vendor ratings were a determined through an evaluation of vendors infrastructure, distributed deployment, data sources, search, analytics and
machine learning, and supported distributions of each vendor, with weighted criteria based on user responses/priorities. The Domo Business Cloud
empowers organizations of all sizes with BI leverage at cloud scale, in record time. Domo placed ahead of 11 other vendors in this report, which
lists self-service and data integration among the top-five big data technologies and initiatives among users with top use cases being data warehouse
optimization and forecasting, followed by customer/social analysis.Domo achieved several Dresner recognitions in 2019, including the Dresner
2019 Wisdom of Crowds Industry Excellence Awards, as well as the top solution in the Dresner 2019 Business Intelligence (BI) Market Study,
Dresner 2019 Self-Service Business Intelligence (BI) Market Study and the Dresner 2019 Collective Insights Market Study.Domo is the Business
Cloud, empowering organizations of all sizes with BI leverage at cloud scale, in record time. Domo helps many of the world’s leading and most
progressive brands change the way they do business, and go fast, go big and go bold.
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Gainsight Named One of the 2020 Best Workplaces in the Bay Area by
Great Place to Work® and Fortune
26
Great Place to Work and Fortune have honored Gainsight™ as one of the 2020 Best Workplaces in the Bay Area. The ranking considered more
than 33,000 employee surveys from companies across the San Francisco Bay Area. The Best Workplaces in the Bay Area stand out for excelling
in one of the nation’s most competitive marketplaces. Gainsight took the 17th spot on the list.Great Place to Work, a global people analytics and
consulting firm, evaluated more than 60 elements of team members’ experience on the job. These included the extent to which employees trust
leaders, the respect with which people are treated, the fairness of workplace decisions, and how much camaraderie there is among the team.
Rankings are based on employees’ feedback and reward companies who best include all employees, no matter who they are or what they do for
the organization. The Best Workplaces in the Bay Area is one of a series of rankings by Great Place to Work and Fortune based on employee
feedback from Great Place to Work-Certified™ organizations. Gainsight’s innovative customer-centric technology is driving the future of
customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue
optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do.
Companies that use Gainsight grow net retention by up to 33 percent.
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H2O.ai Inducted into Highly Selective Credit Suisse Disruptive Technology
Recognition Program
27
H2O.ai, the open source leader in artificial intelligence (AI) and machine learning (ML), announced that Credit Suisse has selected it as a member of its 2019 Disruptive
Technology Recognition (DTR) Program. Credit Suisse’s DTR Program recognizes the top companies who are disrupting traditional IT with new, visionary, and
innovative approaches.The DTR program is a joint initiative between the bank’s Investment Banking and Capital Markets division and Group Chief Technology Officer
function, and offers participants the opportunity to work collaboratively to promote innovation at the bank and at the Partner firms.H2O.ai offers enterprise customers
with the leading platforms for AI and machine learning, including open source platform H2O, automatic machine learning platform H2O Driverless AI, and the recently
announced H2O Q, an AI platform for business users:
• H2O is the leading open source, scalable and distributed in-memory AI and machine learning platform. H2O has an industry leading AutoML functionality and supports
the most widely used statistical and machine learning algorithms including gradient boosted machines, generalized linear models, deep learning and more.
• H2O Driverless AI empowers data scientists to work on projects faster and more efficiently by using automation and state-of-the-art computing power to accomplish
tasks in record time with automatic feature engineering, model validation, model tuning, model selection and deployment, machine learning interpretability, custom
recipes, time-series and automatic pipeline generation for model scoring.
• H2O Q is a new and innovative AI platform that provides the essential building blocks to make AI apps and will bring the power of AI to millions of business users. It
delivers automatic insights and predictions for “in the moment” business questions and is ideal for data analysts, citizen data scientists and all business users.
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Liferay Announces Worldwide Partner of the Year Award Winners
28
Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile and connected devices, today announced the culmination of
its partner awards with the winners of its 2018 Worldwide Partner of the Year awards. The awards recognize Liferay channel partners who have proven themselves
best able to meet the needs of Liferay’s global customer base and the communities the company serves.The recipients were selected for leading Liferay’s channel
program in driving demand for Liferay offerings and delivering customized Liferay-based solutions that help enterprises win, serve and grow customer
relationships. Partners were recognized for their superb work in 2018 across several categories: Overall Excellence (Partner of the Year), Innovation, Social
Responsibility, Marketing Excellence and Rising Star.SMC began working with Liferay 10 years ago and helped create the Liferay ecosystem in Italy. The
company has continued to make significant investments in both technical competency and sales and customer success capabilities, which directly contribute to the
trust they generate with customers. SMC has done an outstanding job of contributing to overall revenue and new projects for Liferay with projects such as the
company’s “IoT Experience,” a solution powered by Liferay DXP.IoT Experience receives and processes data from network-connected production machines in
manufacturing organizations and transforms this raw data into actionable insights. The solution makes data consumable through existing BI tools, allowing for easy
monitoring of the health of production machines and providing stakeholders with the ability to take preventive actions or schedule maintenance before issues arise.
This state-of-the-art implementation exemplifies the innovation made possible by Liferay DXP.
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Medallia Achieves FedRAMP JAB Authorization
29
Medallia, Inc., a global experience management provider, announced it has achieved Federal Risk and Authorization
Management Program (FedRAMP) certification, further validating the company’s depth in delivering highly secure, leading
solutions for consumer, employee and government experience management.FedRAMP provides a standardized approach to
security assessment, authorization, and continuous monitoring for cloud products and services. Medallia Experience Cloud
has met the stringent requirements to receive a FedRAMP JAB Authorization, providing a broad range of capabilities and
benefits for any federal agency with assurance that the risk posture has been reviewed and approved by the DoD, DHS and
GSA. Through a single powerful platform, Medallia helps federal agencies better understand the experiences they provide so
they can transform these experiences. By capturing more customer and employee signals and using best-in-class AI to
understand them, Medallia’s platform empowers agencies to take immediate action and optimize agency-to-public
interactions – at the highest level of security required.
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Hitachi Vantara Recognized as ‘451 Firestarter’ by 451 Research for
Lumada Innovation
30
Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd. announced that 451 Research, a leading technology research and
advisory firm, awarded the company with a 451 Firestarter award in recognition of its recent innovative advancements to its
Lumada portfolio.451 Research's Firestarter program recognizes exceptional innovation within the information technology
industry. Introduced in 2018, and awarded quarterly, the program is exclusively analyst-led, allowing 451 Research's team of
technology and market experts to highlight organizations they believe are significantly contributing to the overall pace and
extent of innovation in the technology market.In 2017, Hitachi unveiled Lumada commercially worldwide to address the
opportunities for innovation made possible by IoT data and technologies. Since then, momentum for Lumada has accelerated,
with Hitachi driving nearly $10 billion in revenue from Lumada-based1 offerings. Hitachi has continued to evolve Lumada
to be a data management and applications platform for all types of data in all industries.
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Hitachi Vantara Named a Leader in IDC MarketScape on Object Storage
for the Fourth Consecutive Time
31
Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd. announced it has been named to the Leaders Category of the International Data Corporation (IDC) MarketScape:
Worldwide Object-based Storage 2019 Vendor Assessment based on Hitachi Content Platform (HCP).In developing the IDC MarketScape report, analysts evaluated 13 leading
object-based storage vendors based on in-depth qualitative and quantitative research, vendor briefings and customer interviews. Each vendor was assessed based on their product
strategy and solution capabilities. Together, these factors are used to rate the current and future viability and success of a supplier in delivering an object-based storage solution to the
market.According to the IDC MarketScape report, "Hitachi Vantara's HCP portfolio offers its customers flexibility to pick and choose offerings that best meet the requirements of the
organization in a scalable, customizable and comprehensive manner. Together, the HCP appliance offering and HCP for Cloud Scale will target multiple traditional and next generation
workloads such as IoT, media management, AI, and machine learning as well as content repositories." The report states, "Customers in need of a scalable and cloud compatible object
store with management and governance capabilities as well as integrated solutions for data mobility, analytics, and data access for their current and future business requirements should
consider Hitachi Vantara's HCP."Hitachi Content Platform is an advanced, software-defined object storage solution that enables organizations to intelligently store, enrich, activate and
monetize their data on premises and in the cloud. HCP provides massive scalability and linear performance with superior cost of ownership to similar solutions, intelligent data
management, compliance, automation, and an extensive ecosystem of partners and qualified third-party applications. The HCP portfolio brings together object storage, file sync and
share, cloud storage gateways, and sophisticated search and analytics to create a tightly integrated, simple and smart cloud storage solution. It supports numerous traditional and
cutting-edge use cases, allows users to execute on their data-centric strategies, and enables them to make data secure, available, insightful and actionable across end users, edge
locations, data centers and clouds.
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projekt202 Recognized as a 2020 Best Place to Work by Built In Seattle
32
projekt202 — the leader in experience-driven software strategy, design and development — is leading the Pacific Northwest
as one of the Best Places to Work, according to a list released by Built In Seattle.Built In’s Best Places to Work in Seattle 2020
list rates 100 companies algorithmically based on compensation data and employer benefits. Rank is determined be
combining a company’s score in each of these categories.In addition, projekt202 was recognized by Built In as one of the Best
Midsize Companies to Work for in Seattle. This list rates companies with 101-500 employees based on compensation and
benefits data.As a company that designs, develops and builds improved experiences with people at the center of its
methodology, projekt202 also focuses on creating better experiences within its workplace, where team members enjoy a
fulfilling environment, a casual atmosphere, and a leadership team focused on helping people reach their potential.Built In
Seattle helps Seattle tech professionals stay on top of tech news and trends, expand their networks, and carve out futures at
companies they believe in.
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SiteMinder earns best channel manager, top 3 most customer-centric in
the 2020 HotelTechAwards
33
SiteMinder, the global hotel industry’s leading guest acquisition platform, has been recognised as the provider of 2020’s #1 Channel
Manager Software and one of the top three most customer-centric companies by Hotel Tech Report.The HotelTechAwards, often referred
to as “the Grammys of Hotel Tech”, selects winners from more than 100 of the top hotel technologies around the world. The
HotelTechAwards are the hotel industry’s only data-driven awards program, with winners determined by judges, votes, and a global
community comprised from thousands of verified hotel technology users across more than 120 countries.Users rate hotel technology
products on factors such as their likelihood to recommend, ease of use, value for money and customer support.One user of SiteMinder’s
channel manager is Brian Riches, Director at Colo-I-Suva Rainforest Eco Resort in Suva, Fiji, who says, “SiteMinder has provided us
connectability to the world. Their platform has given us the ability to compete on a real-time basis across the internet, and the flexibility
to change our rates as and when needed.”To Marko Bobetic, Hotel Manager at The Dawson Hotel in Dublin, SiteMinder’s channel
manager is most valuable for its simplicity and intuitiveness.
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Software Ag Cumulocity IoT Named Best Enterprise IoT Platform Of
The Year In The 2020 IoT Breakthrough Awards
34
Software AG announced that its Cumulocity IoT platform has been named “Overall Enterprise IoT Platform of the Year” by IoT Breakthrough, a leading
market intelligence organization that recognizes the top companies, technologies and products in the global Internet of Things (IoT) market today. This
year’s program attracted more than 3,700 nominations from companies all over the world.Cumulocity IoT enables businesses to rapidly deploy IoT in
a way that suits their unique needs and seamlessly integrates with their existing infrastructure, enterprise applications, sensors, protocols or assets. By
supporting 150 pre-integrated devices spanning more than 300 protocols, the majority of an organization’s IoT solution can be built in a matter of hours
or days in Cumulocity IoT’s no-code environment by the subject matter experts who will use and derive the value from the IoT initiative, such as
operational managers on the factory floor.In addition, the platform makes it possible to easily integrate IoT processes – including device connectivity
and management, analytics and integration with enterprise applications – whether running at the Edge, on-premise or in the cloud. This means there is
no need to recreate analytics for different environments. Instead, they can simply be pushed automatically from one environment to another with the
click of a button.The IoT Breakthrough Awards program recognizes the innovators, leaders and visionaries from around the globe in a range of IoT
categories, including Industrial and Enterprise IoT, Smart City technology, Connected Home and Home Automation, Connected Car and many more.
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Data Republic powers Anthem’s latest Hackathon
35
Earlier this month in Palo Alto, Anthem Inc. tackled some of healthcare’s hefty challenges in a two-day Hackathon, with Data Republic behind
them as a key prize sponsor and platform provider. Competing student teams were tasked, by invitation, to find innovative applications of Anthem
data and discover correlations between patients diagnosed with diabetes, lower back pain, obesity, and heart disease. In order to complete this
challenge, they were given secure access to de-identified patient data about prescriptions, labs, patient eligibility, and medical events. Sampled
through Data Republic’s Senate Platform, in a secure sandbox environment, contestants’delivered innovative solutions under tense time restraints.
But they weren’t alone. During the event, data scientists and solution architects were on site at all times to help contestants explore possibilities
and answer their questions about the environment.The energy levels were high, the competition was close and the calibre of work exceeded
everyone’s expectations. While the Anthem.ai team provided some ideas for data applications – such as, the probability of being diagnosed with a
disease after being treated for another disease, or the likelihood of developing a disease in 12 months – teams also came up with their own
alternatives. Stand outs include a model for the materialization of a diabetes mellitus diagnosis based on an elevated A1C level and other medical
indicators, and a model for the propensity to develop a psychiatric condition based on medications.
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PSECU Speeds Up Digital Journey With Information Builders’ Data
Analytics Platform
36
Information Builders, a leader in business intelligence (BI), analytics, and data management solutions, announced that PSECU has selected its data and
analytics platform to extend self-service decision-making capabilities to hundreds of employees. PSECU is Pennsylvania’s largest credit union, with more
than 450,000 members and $5.5 billion in assets.According to Robert Burger, PSECU’s chief data officer, the organization selected Information Builders not
only due to its superior data-visualization capabilities, but also for its strong data access, governance, and mobile deployment capabilities – all of which
empower employees to assist members with their information needs. PSECU already has a data warehouse, as well as tools for corporate reporting, but
executives wanted to “get to the next level of maturity” – with enterprise analytics as part of their overall digital initiatives focused on member experience
and performance improvements.Information Builders' platform includes capabilities to support these goals, including dynamic portals and dashboards,
visualizations, predictive models, and automatic alerts. Responsive design ensures that all new analytics can be easily consumed through the computers,
tablets, and mobile devices that employees choose to use for the best user experience.In the first phase of the project, PSECU is using Information Builders’
Credit Union Accelerator to make it easy for business professionals to access trusted, business-ready data, without navigating the complexities of databases
and data models. The Information Builders approach upholds PSECU’s philosophy of self-sufficiency: the IT team will serve as the data custodians, while
the business community takes responsibility for analyzing and sharing data.
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NewWave Brings Power of Looker to Centers for Medicare and Medicaid
Innovation to Support Healthcare Innovation in America
37
Looker, a leading data platform company, announced that NewWave Telecom and Technologies, Inc. (“NewWave”), a full-service information
technology (IT), business services and data management company, has facilitated the integration of Looker and Snowflake within Microsoft Azure for
Government. This powerful data stack for the federal government will transform healthcare for approximately 25 percent of Americans on Medicare
and Medicaid by providing transparency into the analytics for identifying treatment baselines. This will ultimately incentivize doctors to meet and
exceed these standards.Patients of all ages and backgrounds share several common data points: doctor visits, medications and associate claim forms.
However, every specific diagnosis comes with a unique and complex set of data. For example, breast cancer and diabetes treatment metrics will be
vastly different, and lung cancer and skin cancer may share some similarities, but still won’t be closely aligned. Looker’s modeling engine manages
these complexities with base metrics that will be extended and inherited to match the hierarchy of health conditions. This semantic modeling layer will
allow for the agility required to maintain trust and transparency in the quickly evolving world of establishing value-based care payment models. The
Looker data platform allows doctors and administrators to completely understand their patient’s performance across several cohorts with full visual
investigative drilling and automated monitoring. This deep understanding of their patients across hundreds of key metrics will facilitate the transition
to value-based care.
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UrbanFootprint Chooses Medallia as Experience Management Platform
38
Medallia, Inc., the global leader in experience management, announced that UrbanFootprint has selected Medallia as
its experience management platform of choice.Medallia is the pioneer and market leader in Experience Management.
Medallia leads the market in the understanding and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies
proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business
results. Using the suite of experience management and innovation solutions offered by Medallia, customers can engage
employees, reduce churn, turn detractors into promoters and buyers and create in-the-moment cross-sell and up-sell
opportunities providing clear and potent returns on investment.
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DICK’S Sporting Goods, AkzoNobel and Smashburger Select Medallia to
Deliver Extraordinary Experiences in LiveTime
39
Medallia, Inc., the global leader in experience management, announced that leading retailers DICK’S Sporting Goods, AkzoNobel and
Smashburger have selected Medallia Experience Cloud to turn shoppers into brand promoters and diners into loyalists.With its unwavering
customer-first approach, both in-store and online, DICK’S Sporting Goods has turned to Medallia to capture digital customer insights to
understand their sentiment at important moments in their Ecommerce journey including what is needed to turn shopping carts into completed
purchases. Voice of the customer insights from Medallia are tied into Adobe Analytics, empowering DICK’S to make measured decisions that
will drive up click-through rates (CTR) and future revenue. With Medallia, DICK’S can better understand customer priorities and journeys
and take actions to optimize them to create positive business outcomes.Showcasing its commitment to delivering top-notch customer
experiences across its Dulux Decorator retail stores, the Dutch company, AkzoNobel has selected Medallia to help ensure its employees
delight their paint-seeking customers.Smashburger, a leader in the fast casual burger world, is dedicated to providing world-class Guest
service to every Guest, every day. Medallia is helping Smashburger reach its vision to become the #1 fast casual burger chain in North
America by delivering a best-in-class Guest experience.
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IT Shades
Engage & Enable
Slack Chooses Qualtrics CoreXM to Gain Greater Insights into Experiences
that Impact their Business
40
Qualtrics, the leader in customer experience and creator of the experience management category, announced that Slack Technologies, Inc., the leading
global collaboration hub that makes people’s working lives simpler, has selected Qualtrics CoreXM™ to gain deeper insights into experiences that
impact their business.CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market.
Organizations can start their XM journey using CoreXM to tap into the right listening channels, gather critical insights, and enable real-time action.For
nearly 20 years, the foundational solution has served millions of experience management professionals in more than 100 countries and across almost
every industry. Many of the world’s top brands, including Chobani, Disney, Sony, Under Armour, Yamaha, and 99 of the top 100 business schools, use
Qualtrics to unlock insights that drive smarter business decisions.Qualtrics, the leader in customer experience and creator of the Experience
Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee,
product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data
™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of
action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough
products people love, and build a brand people are passionate about.
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Engage & Enable
Garmin International Selects Qualtrics CoreXM to Gain Greater Insights
into Experiences that Impact their Business
41
Qualtrics, the leader in customer experience and creator of the experience management category, announced that Garmin International, Inc. has
selected Qualtrics CoreXM™ to gain deeper insights into experiences that impact their business.CoreXM is the foundation of experience
management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into
the right listening channels, gather critical insights, and enable real-time action. For nearly 20 years, the foundational solution has served millions
of experience management professionals in more than 100 countries and across almost every industry. Many of the world’s top brands, including
Chobani, Disney, Sony, Under Armour, Yamaha, and 99 of the top 100 business schools, use Qualtrics to unlock insights that drive smarter business
decisions.Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way
organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations
around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions
that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build
a brand people are passionate about.
Description

IT Shades
Engage & Enable
Environics Analytics And Snowflake Empower Canadian Tourism Industry
With Faster And Better Data-Driven Insights
42
Snowflake, the cloud data platform, announced Environics Analytics, one of North America’s leading marketing and analytical services companies, uses Snowflake to support faster
processing of data that underpin many of its products, including the just-launched Canadian travel and tourism industry product, VisitorView.Established in 2003, Environics Analytics
specializes in providing organizations with proprietary data, purpose-built software and industry-focused analytics consulting. They help organizations of all sizes, and across every
industry sector, to use data and analytics to better understand customers and markets via consumer insights (e.g., segmentation, profiles, personas) and location intelligence. Using
Snowflake to help process very large amounts of mobile location data, Environics Analytics created VisitorView and brought it to market in a significantly shorter period of time than
it would have otherwise been feasible using alternative data solutions. VisitorView is helping the travel and tourism industry identify American neighborhoods whose residents have a
high propensity to visit Canada to maximize the efficiency of their marketing spend. Snowflake’s Secure Data Sharing feature, ease of use, and modern, flexible cloud-built architecture
enabled Environics Analytics to process large datasets needed to create VisitorView. The product utilizes anonymous and aggregated mobile location data and provides users with
insights into the volume of visitors to a specific location, their behaviors and preferences, lifestyle habits and much more. These insights help tourism organizations invest their
marketing budgets more effectively, while also developing a more data-informed experience for visitors, based on their individual profiles.Given the growing demand for data in every
industry, Environics Analytics continues to investigate how Snowflake can help make their data development processes more efficient, focusing and maximizing their research and
development resources on creating and delivering new data-driven products and services. They were also one of the first Snowflake Data Exchange partners, and are now able to
securely share their demographic, segmentation, financial and other datasets to both existing clients and prospects in this new environment.
Description

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ORGANO selects top-rated Talkdesk Enterprise Cloud Contact Center to
elevate customer experience
43
Talkdesk®, Inc., the cloud contact center for innovative enterprises, announced ORGANO chose Talkdesk Enterprise Cloud Contact Center to
power its customer service operations. Talkdesk’s seamless integrations with best-in-class CRM systems, easy add-on capabilities through
AppConnect, and a strong reputation for reliability and data security, ORGANO aims to make customer experience a competitive advantage with
Talkdesk.Formerly known as Organo Gold, ORGANO first moved to the cloud with a first-generation cloud contact center platform, but
experienced occasional service outages, resulting in unsatisfactory services. Talkdesk offers a 100% Uptime Service Level Agreement supported
by multi-level redundancies and backed by a downtime reimbursement plan, if necessary. With a TrustScore or 4.7 out of 5 through Trustpilot,
ORGANO was confident that Talkdesk is the contact center solution to best support its growing customer service team.Due to the open and flexible
nature of its cloud-native architecture, Talkdesk also stood out above other contact center solutions for its integration capabilities. ORGANO was
able to easily link its existing Freshdesk system with Talkdesk and has the option to easily add any of the most popular customer service tools
including Salesforce, Zendesk, Slack, Microsoft Teams and Dynamics. Through AppConnect, the first enterprise contact center app store, Talkdesk
makes best-in-breed software available to its customers with simple, one-click installations.
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Stibo Systems’ Customers Adidas, Grupo Exito To Discuss Their Focus On
Transformational Customer Experiences At NRF
44
Stibo Systems, the only master data management (MDM) company focused on putting Your business first, has expanded its presence at the
National Retail Federation’s 2020 conference. Stibo Systems’ customers – global sportswear brand adidas and South American supermarket
conglomerate Grupo Exito – will discuss their efforts leveraging MDM to achieve a more meaningful customer experience.In addition to
customer speakers, Stibo Systems’ presence both inside and outside NRF 2020 includes:
• Stibo Systems is partnering for the first time with the Retail Institute Scandinavia to sponsor a retail tour to the most innovative and exciting
retail stores in New York for +30 C-level decision makers from leading retail companies in Scandinavia. The tour takes place on Saturday
January 11th.
• FASHinnovatION – CEO Niels Stenfeldt will participate in this post-NRF panel, discussing how data transparency plays into the innovation
story for fashion retailers. The panel takes place at BounceX in the World Trade Towers from 6:30 – 8:30 pm, and Stenfeldt will be available
for interviews after the panel.
• A presence in the exhibition hall, at Booth 4036
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dnata catering Australia Adopts SnapLogic to Support System Migration
Project Following Acquisition
45
SnapLogic, provider of the #1 Intelligent Integration Platform, announced that dnata catering Australia has used SnapLogic’s leading cloud integration platform to
support a complex system migration project following its 2018 acquisition of Qantas Airways’ catering businesses, Q Catering and Snap Fresh. Parent company
dnata – part of the Emirates Group – is one of the world’s largest air services providers. Based in Dubai, the company ensures the aviation industry operates
smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and inflight catering services in 85 countries across six continents, dnata is a
trusted partner for over 270 airline customers around the world. dnata catering Australia employs more than 4,000 people across 9 cities and 17 locations, and
produces more than 64 million meals and services for over 246,000 flights each year. Following its November 2018 acquisition of Qantas Airways’ catering
businesses, Q Catering and Snap Fresh, dnata catering Australia required an integration platform that would enable them to seamlessly migrate all of the
applications and systems used by Q Catering over to the dnata catering environment, without any disruption to daily business operations. With only three months
to find, test, and implement a solution, dnata catering Australia’s IT team turned to SnapLogic, following a recommendation from Emirates Group IT. By
leveraging SnapLogic’s intuitive, visual, clicks-not-code approach towards integration, dnata catering Australia was able to quickly complete numerous
integrations and deliver business value. Using the SnapLogic platform, the team undertook a complete migration of Q Catering applications from AWS to dnata
catering’s Microsoft Azure cloud system. They then integrated Qantas’ passenger and scheduling systems, ERP systems, and other third-party systems. Critically,
all of this was done while maintaining platform stability across all 17 of dnata catering’s food centers in Australia.
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Domo Bolsters Support for Retail Industry by Achieving AWS Retail
Competency Status
46
Domo, provider of the Domo Business Cloud, announced that it has achieved Amazon Web Services (AWS) Retail Competency status. The AWS Retail
Competency Partners have demonstrated success in offering end-to-end solutions across customer engagement, corporate merchandising and planning,
supply chain and distribution, physical, digital, and virtual store, advanced retail data science, core retail business applications, and consulting practices for
retail on AWS. AWS Retail Competency Partners undergo rigorous validation by AWS to ensure alignment to AWS best practices for building the most
secure, high-performing, resilient and efficient cloud infrastructure for industry applications — to give customers an increased confidence when making
decisions. Domo, which gives companies BI leverage at cloud-scale in record time, empowers retailers of all sizes to put data to work across the enterprise
to improve business performance. Achieving the AWS Retail Competency differentiates Domo as an AWS Partner Network (APN) member that delivers
highly specialized technical proficiency, possesses deep AWS expertise and delivers solutions seamlessly on AWS. In addition to achieving the AWS Retail
Competency status, Domo is also an Advanced Technology Partner in the AWS Partner Network (APN) as well as an AWS Big Data Competency
Partner.AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and
deployment of these solutions, AWS established the AWS Competency Program to help customers identify Consulting and Technology APN Partners with
deep industry experience and expertise.
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Jacada and NucleusTeq Form Strategic Customer Service
RPA Partnership
47
Jacada, Inc., a global leader in customer service automation, has announced that a value-added reseller agreement has been signed with NucleusTeq, a US based
company specializing in IT software services and engineering. The alliance between the two tech-forward companies will be a major game-changer for customers
in the US and India looking to advance their digital strategy and deploy intelligent automation capabilities throughout their contact center operations.The
partnership will consist of NucleusTeq offering and providing support for Jacada’s rich Customer Service Automation portfolio, including intelligent agent
engagement and self-service solutions. NucleusTeq customers will benefit from Jacada's technology — designed to optimize employee experience (EX), improve
customer experience (CX), and reduce the cost of operations — by way of its intelligent bots that provide call center agents with real-time guidance while
automating manual tasks in the background.The partnership reflects the perfect alignment between Jacada’s core values and NucleusTeq expertise in the
development, deployment, and management of robotic automation solutions that improve both CX and EX via rich UX and progressive Robotic Process
Automation (RPA) capabilities.NucleusTeq is a software service, solutions and products company empowering and transforming customers’ business through the
use of digital technologies such as Big-Data, Analytics, Cloud, Enterprise Automation, Block-chain, Mobility. It enables many Fortune 1000 clients in the US,
Canada, UK and India navigate digital transformation, and as an integration partner, is instrumental in executing complex implementations for several global
customers in the area of Telecommunication, Banking, Insurance, Healthcare, Media, Retail, Technology and Energy.
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NICE inContact and Zendesk Partner to Bring CXone to Thousands of
Customers Across the Globe
48
NICE inContact announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining forces to bring
NICE inContact CXone – the world’s #1 cloud contact center platform – and Zendesk’s customer service and engagement products to thousands of customers across the
globe.Through this joint partner agreement, both companies can now offer the combined solution to hundreds of thousands of existing contact center agents as well as
new customers globally. Now customer service organizations can combine the power of CXone, which unifies best-in-class Omnichannel Routing, Analytics, Workforce
Optimization, and Automation and Artificial Intelligence on an Open Cloud Foundation, with Zendesk’s robust Customer Relationship Management (CRM) in a single
agent interface, for more efficient agents, exceptional customer experiences and better business results.CXone Agent for Zendesk, available on the Zendesk Marketplace,
consolidates customer context and contact center controls into a single interface for increased agent efficiency and exceptional customer experiences. The pre-built
integration deploys in minutes, scales as business needs evolve, and enables customers to:
• Increase agent productivity by seamlessly integrating CXone agent controls in the Zendesk interface, reducing agent effort and interaction handle times
• Personalize interactions with context by empowering agents with a 360-degree view of the customer that includes insights into previous interactions
• Improve first-call resolution, average handle time, as well as customer and agent satisfaction by using Zendesk data to identify customers and automatically route them
to the best available agent
• Automatically synchronize CXone interaction data with Zendesk customer records for a holistic customer view that empowers truly informed business decisions
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NICE Actimize Adds Cryptocurrency Innovator CipherTrace to X-Sight
Marketplace to Enhance Due Diligence and Reduce Risk
49
NICE Actimize, a NICE business and leader in Autonomous Financial Crime Management, today announced that CipherTrace, a leading provider of
cryptocurrency intelligence and blockchain security, has joined the X-Sight Marketplace, the industry’s first financial crime and compliance ecosystem. The
X-Sight Marketplace gateway connects financial services organizations with data, applications, tools and service providers, all in one place, to allow users to
experience the value of choice while reducing integration timelines. The CipherTrace offering identifies cryptocurrency transactions going to digital wallets and
crypto exchanges that are known to have significant illicit activity or poor client due diligence processes. Utilizing the CipherTrace offering, crypto exchanges and
wallets will have greater visibility to criminal activity for which the transactions can be screened, and appropriate actions taken. Cryptocurrency theft surged in
2019 compared to the previous year, with more money flowing through digital exchanges and an increasing number of criminals looking to carry out bigger heists,
according to CipherTrace’s study “Cryptocurrency Anti-Money Laundering (AML) Report.” The report also stated that around one-third of the top 120 crypto
exchanges are "weak" when it comes to know-your-customer (KYC) verification, while fully two-thirds "lack strong KYC policies," reinforcing the need for
effective technology solutions that specialize in cryptocurrencies.NICE Actimize’s X-Sight Marketplace currently has nearly 40 partners in its growing ecosystem,
with offerings addressing such categories as customer & counterparty intelligence, data management, device & channel intelligence, identity verification,
screening & adverse media, user authentication & fraud, CDD/KYC, transaction monitoring, and alert & case management.
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Univar Solutions EMEA Leverages OpenText Enhancements to Optimize
Accounts Payable Operations
50
OpenText™ a global leader in Enterprise Information Management (EIM), announced Univar Solutions EMEA, a leading distributor of chemical
ingredients and services in Europe, is working with OpenText Professional Services to upgrade their deployment of OpenText™ Vendor Invoice
Management for SAP® Solutions to further transform its accounts payable operations with new AI, intelligent capture and automation
capabilities.OpenText™ Vendor Invoice Management for SAP® routes invoices automatically to the right person for resolution, approval and
payment. New enhancements to the solution will boost Univar Solutions EMEA’s operations by giving the company access to OCR line item
recognition, improving invoice training and automating previous manual freight processing and costing.Powerful optical character recognition
combined with machine learning and intelligent automation enables content to be matched against supplier delivery notes. This helps Univar
Solutions EMEA continuously identify and remove bottlenecks and automatically correct errors or inefficiencies before they impact customer
satisfaction. Advanced analytics and reporting tools give Univar Solutions EMEA greater visibility over its accounts payable processes, helping
ensure governance, compliance and clarity.OpenText is SAP’s largest solution extension partner with more than 20 years of experience helping
SAP customers with intelligent integrations for content-intensive business processes and models.
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T-Bytes Digital customer experience

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