Designed to reduce the load on the IT department/help desk team, VisualSP integrates support and training materials (including videos, documents, and images) directly into the SharePoint Ribbon to empower end users. Presentation will include feature comparison between paid (full featured) and free (lite) versions. Keith will address technical questions related to installation. Kelly Marshall first met SharePoint in 2009, but didn't fall in love until 2013. She is passionate about inspiring others to get excited about technology, and researching tech tips to ease end-users frustrations. Kelly’s blog site is: http://oh365eh.itgroove.net/ Keith Tuomi is a two-time SharePoint MVP with a background in development and a focus on building, tuning and troubleshooting SharePoint systems. He has been immersed in technology since the dawn of the internet era in the early '90s prior to receiving his formal training from the esteemed BCIT. Keith’s blog site is: http://yalla.itgroove.net/

1. Visual SP Demo
“The SharePoint Help System for End Users”

2. Kelly Marshall
Kelly Marshall first met SharePoint in 2009,
but didn't fall in love until 2013. She is
passionate about inspiring others to get excited
about technology, and researching tech tips to
ease end-users frustrations.
Blog:
http://oh365eh.itgroove.net/

3. Keith Tuomi
Keith Tuomi is a two-time SharePoint MVP with a
background in development and a focus on building,
tuning and troubleshooting SharePoint systems.
He has been immersed in technology since the dawn
of the internet era in the early '90s prior to receiving
his formal training from the esteemed BCIT.
Blog:
http://yalla.itgroove.net/

4. SharePoint
How many users actually use it?
How much of the functionality is actually being used?

5. SharePoint
widely deployed but narrowly adopted

6. “Why do
I care?”

7. “What's
in it for
me?“

8. SharePoint
=

10. The Impact of Weak Adoption
• temporary loss of productivity
• stress that come with falling behind
• negative attitudes in the workplace
• a big waste of time, money and energy

11. Deployment >>> ________ >>> Adoption

12. How do we create enthusiastic technology adopters?

13. How Do People Find Help?
60%of people use…

14. How Do People Find Help?

17. http://list.ly/list/2yJ-sharepoint-blogs
… and on…
… and on…
… and on…
… and on…

18. "Knowledge
workers spend
25% of their time
searching for
information…"

19. Two hours out of
every eight-hour
workday is spent
searching for
answers…

20. …not to mention
how much of that
information is
plain wrong or not
100% accurate for
your particular
situation...

21. Looking Outward for Answers

22. Looking Inward for Answers

23. Native SharePoint Help

24. Users don't know what
they're looking for…

28. http://sharepoint-videos.com/products/visualsp/

29. VisualSP integrates support and training materials directly into the
SharePoint Ribbon via the addition of a Help Tab…

30. VisualSP integrates support and training materials directly into the SharePoint
Ribbon via the addition of a Help Tab…
Help Tab
-Follow you around anywhere in SharePoint
-What you see is only available "in context"

31. VisualSP integrates support and training materials directly into the SharePoint
Ribbon via the addition of a Help Tab…
Help Tab
-Follow you around anywhere in SharePoint
-What you see is only available "in context"

32. Help Tab
-Follow you around anywhere in SharePoint
-What you see is only available "in context"
… that follows you around.
VisualSP integrates support and training materials directly into the SharePoint
Ribbon via the addition of a Help Tab…

33. “Without context,
a piece of information is just a dot.
It floats in your brain
with a lot of other dots
and doesn’t mean a damn thing.
Knowledge is information-in-context
… connecting the dots.”
– Michael Ventura

34. Training Material Options
#3 - Links to other websites…
• Screenshot with annotations
• Tip Sheets
• Quick Reference Guides
• Multi-page documents
#2 - Videos
• SharePoint-Videos.com stock videos
• YouTube Videos
#1 - Documents

35. Level Lite Express Standard Enterprise
Add Custom Content No Yes Yes Yes
Page No Yes Yes Yes
Library/List/Team Site No Yes Yes Yes
Site Collection No Yes Yes Yes
Web Application No No Yes Yes
Farm No No Yes Yes
+ Analytics No No No Yes
Custom Help Content Options

36. Level Lite Express Standard Enterprise
Add Custom Content No Yes Yes Yes
Page No Yes Yes Yes
Library/List/Team Site No Yes Yes Yes
Site Collection No Yes Yes Yes
Web Application No No Yes Yes
Farm No No Yes Yes
+ Analytics No No No Yes
Custom Help Content Options

37. Level Lite Express Standard Enterprise
Add Custom Content No Yes Yes Yes
Page No Yes Yes Yes
Library/List/Team Site No Yes Yes Yes
Site Collection No Yes Yes Yes
Web Application No No Yes Yes
Farm No No Yes Yes
+ Analytics No No No Yes
Custom Help Content Options

38. Level Lite Express Standard Enterprise
Add Custom Content No Yes Yes Yes
Page No Yes Yes Yes
Library/List/Team Site No Yes Yes Yes
Site Collection No Yes Yes Yes
Web Application No No Yes Yes
Farm No No Yes Yes
+ Analytics No No No Yes
Custom Help Content Options

39. VisualSP Analytics

40. VisualSP Analytics

42. Pricing Structure – On-premise Licencing
Based on:
One time acquisition cost for each Production Web Servers
Not based on:
• Software as a Service (SaaS)
• Users
• Number of Web Applications
• Non-production environments
• Testing, Dev, QA Servers = free
• App servers running web server components = free

43. Pricing Structure – Office 365 Licencing
Based on:
• Licenses based on users
• Batches of 500, 1000, etc.

44. Who is VisualSP?

45. The end user level videos - 2 minutes or less in duration.
The total footprint of the whole solution is about 500 MB (including the videos, documents and screenshots).
VisualSP installs as a Feature in your SharePoint farm, and all content is SharePoint list driven.
Every help item has a unique identifier (GUID).
Can add your own icons (16x16 or 32x32 pixels).
Can add as many items to the ribbon as the resolution will allow.
Free upgrades as long as you purchase a maintenance plan – to install updates with new features and content.
Free, clear migration strategy to migrate between SharePoint 2010 > 2013 - within year of purchase.
On-Premise Facts

46. Microsoft does not allow the ribbon to be dynamic.
User must click the View Help Content Button in the Help tab to access content.
Content is still contextual based on the location you were in when you clicked the View Help button.
Office 365 Facts

47. New Features
Here:
• Visual SP Web Part – allows you to deploy a web part on a page to put help items on/within a page
(instead of just on tab)
• Analytics
• Free Visual SP Lite
• Visual SP App for Office 365
Coming In 2014/2015:
• Help Tab for SharePoint Administrator Pages – backend pages like Site Contents, Site Settings, etc.
• Ability to sort Help content in whatever order you wish (not just alphabetically)
New versions released every 2-4 months

48. Questions?

49. Thank you!