This document discusses techniques for improving service excellence and customer experience through better communication and influencing the subconscious mind. It emphasizes that non-verbal communication accounts for 55% of what is communicated and that mastering non-verbal skills can optimize over 90% of communication. It also discusses using techniques like neurolinguistic programming and hypnosis to optimize the power of the subconscious mind, which accounts for over 88% of our thinking, to achieve goals and improve performance, productivity, and customer satisfaction.
35. Mind Concept
Optimizing the power 9x stronger of your
Subconscious Mind than Conscious Mind to
achieve what you Dream of.
The MIND
Conscious Mind
“until now, most of people ONLY use 12% of
their mind potential…”
Characteristic : Analytical , Empiric
, Systematic
Unconscious Mind
“more than 88% is still hiding inside,
waiting to discover…”
(Memory, Habit, Belief, Personality,
Self Image, Emotion)
Characteristic : Neutral , Sugestive , Memory
Bank
36. Why temporary change?
Pikiran ibarat mengisi gelas yang
penuh
Tidak dilakukan pembersihan
emosi negatif , prasangka, konsep
diri yang negatif
38. KONFLIK INTERNAL
SADAR
(12%)
BAWAH SADAR
(88 %)
Anda kerja harus semangat Semangat ga semangat gaji tetap aja
kok
Melayani tamu/client harus senyum Senyum pun gaji ga akan naik kok
Hidup harus punya target Hidup gini aja juga ga apa - apa
Berikan performa yang terbaik untuk
perusahaan/institusi/organisasi
Yang dapat untung banyak cuma
pemilik perusahaan
Yang dapat nama/penghargaan
paling si bos…
Anda harus berubah Ngapain berubah, hidup saya udah
nyaman kok..
56. 56
Ismal Zeva
YD
International Certified Master Practitioner of Time Line Therapy™
International Certified Master Practitioner of NLP
International Certified Master of Coach
International Certified of Hypnotherapist