a look at the Management of Technology in the Service Industry

1. In Service Industry
By: Balagopal P (301)
Adityavikram Cheema(304)
Nachiket Kulkarni(311)
Ishan Prekh(315)
Rishabh Sinha(321)
Dhruv Kalia(324)

2. • Technology Management is set of management disciplines that
allows organizations to manage their technological fundamentals
to create competitive advantage.
• Typical concepts used in technology management are:
1. Technology strategy (a logic or role of technology in organization)
2. Technology forecasting (identification of possible relevant
technologies for the organization,possibly through technology
scouting)
3. Technology roadmapping (mapping technologies to business and
market needs),
4. Technology project portfolio ( a set of projects under
development),
5. Technology portfolio (a set of technologies in use).

3.  Tertiary sector of the economy
 Consists of soft parts of the economy
 Consists of all intangible goods
 Involves provision of services to other
businesses as well as end consumer
 May involve transportation, distribution & sale
of goods from producer to a consumer
 Focus on people interaction and serving
customers rather than transforming physical
goods

4.  Obstacles selling service that goods-sellers rarely
face
 Intangible, difficult for customer to understand its
value
 ‘People costs’ high component of service cost
 Unrelenting pattern of increasing costs
 Differentiation difficult

5. DEVELOPMENT OF A
HOSPITAL MANAGEMENT SYSTEM (An HMS)

6. • NEED TO DEVELOP THE HOSPITAL
MANAGEMENT SYSTEM (An HMS) :
1. Keeps the records of its patients
2. Keeps the record of the doctors
3. Maintains the record of the inventory
• Advantages of Hospital Management System:
1. Streamlined Operations
2. Improved Patient Care
3. Better Administration Control
4. Smart Revenue Management

9. Wal-Mart

10.  Primary focus on people and technology
 Integrated technology and business strategies to
become America’s no. 1 retail corporation
 Aim to create value and offering friendly services to
customers
 Properly balanced the marketing and technology to
serve the customer
 Delivering high quality merchandise at EDLP
 Striving to improve human relation s among
customers, employees, and communities

11.  Relies heavily on technology; expansion
 Linked all stores to its MIS
 Leading purchaser of large computer in U.S
 Analyzing buying patterns, collect real time data on
sales and inventory
 POS terminals connected to company’s
headquarters; continuous information upgrade
 1800 suppliers into integrated system; matching in-
transit, in-warehouse merchandise
 Right quantities at the right time

12.  Technological progress; major shift from
production to service sector
 U.K first economy to the transitional change
 U.S: 76.7%, India: 55.6%