Elegant Complaint Handling

“ ELEGANT & SUCCESSFUL COMPLAINT HANDLING” with NLP (neuro linguistic programming) approach ISD Indonesia Virto Building Ruko Galaxy Bumi Permai Blok J1 23A-25 Surabaya 60119 Telp: 031- 5967623 Fax: 031-5967586 [email_address] www.isdtraining.com

Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Run Down ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Elegant Complain Handling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Complaint? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kapan Anda merasa sangat Positif? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ada berapa TIPE Customer? ,[object Object],[object Object],[object Object]

Cara Menyerap Informasi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sistem Preferensi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mengenali Sistem Preferensi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Visual ,[object Object],[object Object],[object Object],[object Object]

Auditori ,[object Object],[object Object],[object Object],[object Object],[object Object]

Kinestetik ,[object Object],[object Object],[object Object],[object Object]

RAPPORT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Teknik Pendekatan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Bentuk Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rapport: Linguistic ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pikiran menjadi Perkataan ,[object Object],[object Object],[object Object],[object Object]

Menggali & Mengklarifikasi Informasi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Lazy Language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DISTORTIONS Pattern ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DISTORTIONS Pattern ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

GENERALIZATIONS Pattern ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DELETIONS Pattern ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Klarifikasi ,[object Object],[object Object],[object Object],[object Object],[object Object]

Klarifikasi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Chunking Information INFORMATION Chunk Up Chunk Side Chunk Down Chunk Side Specific / Certainty Global / Ambiguity META MODEL MILTON MODEL

Handling Complaint ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kedalaman Complaint ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kedalaman Complaint ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Meta Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hormati Pemikirannya ,[object Object],[object Object],[object Object],[object Object],[object Object]

Tawarkan Alternatif ,[object Object],[object Object],[object Object],[object Object]

Membangun Keterikatan ,[object Object],[object Object],[object Object],[object Object]

Kesan Pertama ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mengalah untuk Menang ,[object Object],[object Object],[object Object],[object Object],[object Object]

Ciptakan JANGKAR Positif ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Elegant Complaint Handling

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Editor's Notes