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Social Media and Its Impact on
Consumer Behavior*
(*as of 7pm on 11.12.2007)




Ian Schafer
CEO & Founder, Deep Focus
1997: i-traffic
1999: Miramax Films
2002: Deffe FOCU
 Creative. Media. Publicity & Public Relations.
Branded Entertainment. Social Media Strategies.
Web 1.0
Connecting people to information.
Web 2.0
Connecting people to
    each other.
Web 3.0
Everything is connected.
Web 2.5
Where we’re at.
1955: Mass media influences travel through opinion leaders.
Individuals then spread, confirm or negate the messages of
adv...
1999: Markets are conversations. “A powerful global
conversation has begun. Through the Internet, people are
discovering a...
QuickTimeᆰ and a                   QuickTimeᆰ and a
     mpeg4 decompressor                 mpeg4 decompressor
are needed ...
Diffusion of Innovation (Information)
The Social Graph
The Social Graph
The Social Graph
Google’s OpenSocial
                   Opening the Social Graph via
         the combination of interoperable open platfor...
Facebook’s Pages, Beacon, & Social Ads
            Maximizing the power of the Social Graph by
 (partially) opening a clos...
More information = better   Leveraging of the social
      experience.            graph for advertising
                  ...
Will I continue to divulge
personal information,
even if it makes my
experience a better one?
How can we exploit all this information that
consumers are willing to divulge?
Why would I want to
become “a fan” of a
brand, even for a minute?
Why would a consumer want to become “a
lifelong fan” of our brand?
Why would I ever want to
endorse a brand to my
friends?
How can we get the most influential consumers
to endorse our brand to their friends?
What’s with all these “friend
requests”? I don’t even know
these people! Whatever.
[ACCEPT], [ACCEPT],
[ACCEPT], [ACCEPT].
Look how many friends these influencers have!
If we can just get them to love and champion
our brand, think about how popu...
The definition of “friendship” is getting more
complicated (and maybe diluted), especially when
brands are involved.

Mana...
Consumers have an implied contract with social media
properties.

Advertisers have an implied contract with consumers.

Ca...
Website | www.deep-focus.net


 Blog | www.IanSchafer.com


 Email | ian@deep-focus.net
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
Social Media and Its Impact on Consumer Behavior
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Social Media and Its Impact on Consumer Behavior

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Publicada em: Negócios, Tecnologia
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Social Media and Its Impact on Consumer Behavior

  1. 1. Social Media and Its Impact on Consumer Behavior* (*as of 7pm on 11.12.2007) Ian Schafer CEO & Founder, Deep Focus
  2. 2. 1997: i-traffic
  3. 3. 1999: Miramax Films
  4. 4. 2002: Deffe FOCU Creative. Media. Publicity & Public Relations. Branded Entertainment. Social Media Strategies.
  5. 5. Web 1.0 Connecting people to information.
  6. 6. Web 2.0 Connecting people to each other.
  7. 7. Web 3.0 Everything is connected.
  8. 8. Web 2.5 Where we’re at.
  9. 9. 1955: Mass media influences travel through opinion leaders. Individuals then spread, confirm or negate the messages of advertisers through their own “social relationships”. -- Elihu Katz & Paul Lazarsfeld, Personal Influence
  10. 10. 1999: Markets are conversations. “A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies.” -- Rick Levine, Christopher Locke, Doc Searls, and David Weinberger, The Cluetrain Manifesto
  11. 11. QuickTimeᆰ and a QuickTimeᆰ and a mpeg4 decompressor mpeg4 decompressor are needed to see this picture. are needed to see this picture.
  12. 12. Diffusion of Innovation (Information)
  13. 13. The Social Graph
  14. 14. The Social Graph
  15. 15. The Social Graph
  16. 16. Google’s OpenSocial Opening the Social Graph via the combination of interoperable open platforms. Any social networking/media property can be a “container” that apps can run within.
  17. 17. Facebook’s Pages, Beacon, & Social Ads Maximizing the power of the Social Graph by (partially) opening a closed platform/container. Apps can live on Facebook only, but information flow happens via interactions with other properties.
  18. 18. More information = better Leveraging of the social experience. graph for advertising gains. Is your privacy an illusion? How far is too far?
  19. 19. Will I continue to divulge personal information, even if it makes my experience a better one?
  20. 20. How can we exploit all this information that consumers are willing to divulge?
  21. 21. Why would I want to become “a fan” of a brand, even for a minute?
  22. 22. Why would a consumer want to become “a lifelong fan” of our brand?
  23. 23. Why would I ever want to endorse a brand to my friends?
  24. 24. How can we get the most influential consumers to endorse our brand to their friends?
  25. 25. What’s with all these “friend requests”? I don’t even know these people! Whatever. [ACCEPT], [ACCEPT], [ACCEPT], [ACCEPT].
  26. 26. Look how many friends these influencers have! If we can just get them to love and champion our brand, think about how popular we’d be!
  27. 27. The definition of “friendship” is getting more complicated (and maybe diluted), especially when brands are involved. Managing our social lives is getting more complex. Consumers have never been more generous in the divulging of personal information. Managing relationships with consumers has never been more difficult for brands.
  28. 28. Consumers have an implied contract with social media properties. Advertisers have an implied contract with consumers. Can the two co-exist, or will we have to re-draft these contracts completely?
  29. 29. Website | www.deep-focus.net Blog | www.IanSchafer.com Email | ian@deep-focus.net

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