Learning and Work CSCL@Work

1. CSCL@Work ?
Computer-Supported
Collaborative Learning at
the Workplace
Sean P. Goggins &
Isa Jahnke
Presentation at
ECTEL meets ECSCW 2013,
Cyprus

2. Employees use Social Media like Twitter, LInkedIn, Google,
Facebook, and other platforms to try to solve a problem they
face in a specific situation at work
Firms do not make collaborative learning at work visible
•Hidden learning practices
•Learning stays in the darkness
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Support for learning at the workplace?

3. The journey…
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ACM GROUP2010...
ACM GROUP2012…
CSCL2013…
ECTEL meets ECSCW 2013…
The journey continues...

4. Aims
Identifying and sharing examples of CSCL@Work
Developing of a shared understanding of the
different CSCL@Work perspectives, leading to…
…an integrated set of research questions that
can be pursued across the boundaries of CSCL
and CSCW
Supporting a community of researchers who share an
interest in exploring collaborative learning in the
workplace
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isa.jahnke@umu.se

5. Research questions
1. To what extent, where/how does learning at work take place?
2. How is “Computer-Supported Collaborative Learning at Work”
designed and studied? (across the disciplines) - What are the
theoretical and methodological implications, and in what
disciplines emerge this new research space?
3. What challenges do workplace learners face? How can firms
successfully introduce computer-supported collaborative
learning in the workplace? (e.g., which methods are
appropriate?)
4. What are essential socio-technical design & evaluation criteria
(regarding technical, social and educational dimensions) for
CSCL@Work?
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isa.jahnke@umu.se

6. 6
Meta-Analysis of 9 cases (2010)
 Gerhard Fischer (University of Colorado at Boulder,
USA), keynote
„When the answer to a problem is not known?“
 David Gurzick (Hood College, USA),
Transforming CSCL in the Workplace by
Using Online Personal Networks
 Sean P. Goggins (Drexel university, USA),
Designing CSCL at Work for Rural IT Workers:
 Jean-Laurent Cassier, Kristine Lund, Guy
Prudhomme (CNRS, University of Grenoble,
France),
Provoking pivotal moments for decision making
during collaborative design?
 Mark Hartswood (Edinburgh University), Lilian Blot
(Durham University, UK), Rob Procter (Manchester
University), Louise Wilkinson (South-West London
Breast, UK), Paul Taylor (University College, UK),
Alison Gilchrist (South East Scotland Breast),
Computer-Supported Cooperative Learning for
Mammography
 Ekaterina Prasolova-Førland & Leif
Martin Hokstad (Norwegian University
of Science and Technology),
Organizational Learning with Serious
Games: Monitoring and Analyzing
Communities
 Elizabeth M. King (University of
Wisconsin-Madison, School of
Education),
Digital Media and Gaming Spaces as
Models of CSCL and CSCW in Practice
 Isa Jahnke & Claudius Terkowsky,
Christian Pleul (TU Dortmund
University, Germany),
Platform for eLearning and Telemetric
Experimentation (PeTEX) –
A Framework for Community-based
Learning in the Workplace
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isa.jahnke@umu.se

7. How do we understand CSCL@Work?
Computer-Supported Collaborative Learning at the
Workplace is about more than
•…acquiring new information to perform a task, and
is beyond knowledge management and
organizational learning…
•…it is about co-constructing new knowledge and
developing competencies in situated actions
to solve a problem within small groups but also in a
firm, an organization or a government and to
improve its services in socially as well as
economically measurable ways.
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isa.jahnke@umu.se

8. Collaborative learning as
connection between individual and
organizational learning
In d iv id u a l)
L e a r n in g )
C o lla b o r a 1 v e )
L e a r n in g )
O r g a n iz a 1 o n a l)
L e a r n in g ))
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• Is the traditional definition of
collaboration in small groups
still working in the age of Social
Media?
• What forms of “learning”?

9. What we learnt from the cases….
Framing learning at the workplace
What is the nature of learning at the workplace, and is it different
to work-based learning, work trainings, learning in education,
vocational education,…?
Characteristics of CSCL@Work - Moving towards a framework
It is not curriculum driven (answer is known) BUT learning@work, when
the answer is not known (G. Fischer)
Learning at work is “secondary” activity, working is the primary activity –
how does this affect the design of CSCL@Work? (Morch)
There is no learning without reflections - the role of collaborative
reflections (Prilla/Herrmann)
Is it really “collaborative” learning or rather individual development by
discussing with others? (Stahl)
How is “learning” at the workplace understood? Does it include formal,
informal, non-formal settings?
 Is learning only surface learning (remembering facts,
understanding) or deeper learning (learning to become critical,
conceptual change, creating new practices)? (Goggins/Jahnke)
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10. Possible design criteria
S t r u c t u r a l(
(C o u p lin g (
T e c h n ic a l( S o c ia l( P e d a g o g ic a l(
Q u a lit y (
C o n c e p t (o f(
S u c c e s s (
? (
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isa.jahnke@umu.se

11. Cases reveal potential for a better
Understanding of CSCL@Work
Workshop cases and meta-analysis provided a start for
understanding how/when “collaborative learning at work” takes place:
Findings
•Learning at the workplace is enabled by/in unexpected, unusual online spaces.
=> How to support? Enabling unstructured connections (The Informal)
•Learning at the workplace is enabled by/in learning activities that incorporate
feedback from diverse sources and different feedback partners who are not available
within the traditional organizational boundaries.
=> How to support? Enabling activities by new connections, change of feedback
partners and learning loops
•Learning at the workplace is enabled by supporting technology-embraced
collaborations across established boundaries.
=> How to support? Designing tools for collaborative learning across established
social- and technology-constructed boundaries
Goggins & Jahnke,
2012 IJSKD
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12. A next CSCL@Work workshop will probably take place
on the International conference
•ACM Group 2014 n Florida (Sanibel Island)
•November 2014
Conference website
http://www.acm.org/conferences/group/conferences/group14
/
What is next?
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13. Thanks a lot!
Professor Dr. Isa Jahnke
ICT, media and learning
Umeå University
Dep of Applied Educational Science
isa.jahnke@edusci.umu.se
Social Media
http://www.isa-jahnke.com
http://www.facebook.com/isajahnke
Twitter: isaja
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