Go-jek's Go-Food Bot
Let's order Go-Food by chat
by Irwansyah, Stormbringer Team, Go-Hackathon 2017

Why a Chatbot?
21 bot experts make their predictions for 2017
“In 2017 brands will realize that conversational marketing is a better way to learn about and
build relationships with their customer than today’s digital marketing, which monitors their
customers with cookies, pixels, search and social data. We’ll also see powerful case study data
showing that opt-in and conversion rates and the quality of profile information that can be
obtained conversationally far outweighs the benefits of email marketing, marketing automation
and apps.”

Problem Definition
* How to create very simple user interface anyone can
understand?
* How to enable the user to search food by name and price?
* How to create the apps for multiple platforms at once?

Halo Irwan kamu mau
lansung pesan atau
liat menu dulu?
Liat menu deh

Halo Irwan kamu mau
lansung pesan atau
liat menu dulu?
martabak di atas 20000

Halo Irwan kamu mau
lansung pesan atau
liat menu dulu?
bakso di bawah 20000

Technology
- Angular 2, TypeScript, RxJS with SOLID Principles, single
codebase multiple platforms
- RiveScript NLP
- Fuzzy search

Demo
Please visit! https://go-food-bot.firebaseapp.com/

Lessons Learned
- Use the most appropriate View-Controller framework for each platforms (web
and desktop) and reuse the application level codes by conforming to SOLID
principles e.g. using NativeScript and Bootstrap/JQuery plugins
- Get rapid feedback from the end-users by watching how they interacting with
the chatbot
- NLP must be combined with parsers and full text search to be effective
- Provide the end-users with autocomplete