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SMART COLLEGE CHATBOT USING NATURAL LANGUAGE UNDERSTANDING
1.
International Research Journal
of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 09 Issue: 06 | June 2022 www.irjet.net p-ISSN: 2395-0072 © 2022, IRJET | Impact Factor value: 7.529 | ISO 9001:2008 Certified Journal | Page 2050 SMART COLLEGE CHATBOT USING NATURAL LANGUAGE UNDERSTANDING Akash Sethiya 1, Dhirsith 2, Raisa Anjum 3 1,2,3 Department of Computer Science Engineering, JAIN UNIVERSITY, Bangalore, Karnataka- India ---------------------------------------------------------------------***--------------------------------------------------------------------- Abstract - Chatbots are not a recent development. They are simulations which can understand human language, process it, and interact back with humans while performing concrete tasks. A chatbot, for example, can work as a customer service representative. The first chatbot was engendered by Joseph Wiesenbaum in 1966, designated Eliza. It all commenced when Alan Turing published an article designated “Computer Machinery and Intelligence”, and raised an intriguing question, “Can machine cerebrate?”, Since then, we've seen several chatbots that appear to be more naturally conversational and technologically advanced than their predecessors. These advancements have led us to an era where conversations with chatbots have become as mundane and natural as with another human. Today, virtually all companies have chatbots to engage their users and accommodate customers by catering to their queries. As per a report by Gartner, Chatbots will be handling 85% of the customer accommodation interactions by the year 2020. Withal, 80% of businesses are expected to have some marginally chatbot automation by 2020 (Outgrow 2018). We virtually will have chatbots everywhere, but this doesn’t compulsorily denote that all will be well-functioning. The challenge here is not to develop a chatbot, but to develop a well-functioning. Key Words: Chatbot, AI, Automation 1.INTRODUCTION Cloud computing has promoted the prosperity of astronomically immense data applications such as medical data analyses. With the abundant resources provisioned by cloud platforms, the QoS of accommodations that process immensely colossal data could be boosted significantly. However, due to unstable networks or fake advertisements, the QoS published by accommodation providers is not always trusted. Ergo, it becomes an indispensability to evaluate the accommodation quality in a trustable way, predicated on the services’ historical QoS records. However, the evaluation efficiency would be low and cannot meet users’ expeditious replication requisite, if all the records of accommodation are recruited for quality evaluation. Moreover, it may lead to a ‘Lagging Effect’ or low evaluation precision, if all the records are treated equipollently, as the invocation contexts of different records are not equipollent. Given these challenges, a novel approach designated Partial-HR (Partial Index Terms—big data, cloud, context-vigilant accommodation evaluation, historical QoS record, weight Historical Records-predicated accommodation evaluation approach) is put forward in this paper. In Partial-HR, each historical QoS record is weighted predicated on its accommodation invocation context. Afterward, only partial paramount records are employed for quality evaluation. Determinately, a group of experiments is deployed to validate the feasibility of our proposal, in terms of evaluation precision and efficiency. 2. EXISTING SYSTEM The success of big data applications such as medical data analysis has been aided by cloud computing. The enormous resources provided by cloud platforms might considerably improve the QoS (quality of service) of services that process large data. However, because of unreliable networks or false advertising, service providers' QoS is not always believed. As a result, it becomes necessary to evaluate service quality in a trustworthy manner, based on the services' past QoS data [1]. However, if all of a service's records are recruited for quality review, the evaluation efficiency would be low, and it would be unable to fulfil users' need for a timely answer [2]. Furthermore, if all records are considered similarly, it may result in 'Lagging Effect' or low assessment accuracy, because the invocation contexts of various data are not precisely the same.[2] Considering these issues, this work proposes a unique technique called Partial-HR (Partial Index Terms—big data, cloud, context-aware service evaluation, historical QoS record, weight Historical Records-based service evaluation approach) [3]. Each historical QoS record in Partial-HR is weighted based on the context of its service invocation. Following that, only partial significant records are used for quality evaluation. Finally, a set of tests is carried out to test the practicality of our idea in terms of evaluation accuracy and efficiency [4]. Chatbot is software that uses artificial intelligence to converse with humans. These programmes are used to do duties such as replying swiftly to users, educating them,
2.
International Research Journal
of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 09 Issue: 06 | June 2022 www.irjet.net p-ISSN: 2395-0072 © 2022, IRJET | Impact Factor value: 7.529 | ISO 9001:2008 Certified Journal | Page 2051 assisting them in purchasing things, and delivering better support to clients. We describe the general working principle and basic principles of artificial intelligence- based chatbots and associated concepts, as well as their applications in diverse industries such as communications, finance, health, customer call centres, and e-commerce, in this article. In addition, the suggested architecture is used to illustrate the results of an example chatbot for donation service designed for a telecommunication service provider [5]. The primary goal of each technology breakthrough is to assist humans in making their lives easier. This holds true for the field of natural language processing as well. This is also why conversational systems, often known as chatbot systems, have grown in popularity in recent years. Chatbot systems have been modified and developed for a wide range of applications. The article examines in depth some of the most current chatbot systems/papers created in various disciplines. These recent publications were analysed with specific emphasis paid to the sort of knowledge provided to these systems, the domain for which these systems were designed, and other factors to understand recent trends in the development of chatbot systems [6]. There are lot of treatments that are available for sundry diseases. No human can possibly ken about all the medicines and the diseases. So, the quandary is that there isn't any place where anyone can have the details of the diseases or the medicines. What if there is a place where you can find your health quandary just by entering symptoms or just scanning an ECG or you can check whether the prescribed medicine is supposed to be utilized the way you are inductively authorized to. Then it will avail us to deduce the quandary and to verify the solution. The proposed conception is to engender a system with artificial astuteness that can meet the requisites. The AI can prognosticate the diseases predicated on the symptoms and give the list of available treatments. The System can additionally give the composition of the medicines and their prescribed uses. It avails them to take the correct treatment. Hence the people can have a conception about their health and can have the right auspice [7]. Because of the extensive usage of messaging systems and the improvement of Natural Language Understanding, chatbots have lately gained popularity. In this lesson, we'll go through the technologies that power chatbots, such as Information Extraction and Deep Learning. We also examine the distinctions between conversational and transactional chatbots, the former being trained on free-form chat logs and the latter being deliberately designed to achieve a specific purpose, such as booking a flight. We also present an overview of commercial tools and platforms that can assist in the development and deployment of chatbots. Finally, we discuss the constraints as well as future work difficulties in this field [8]. In the modern Era of technology, Chatbots is the next immensely colossal thing in the era of conversational accommodations. Chatbots is a virtual person who can efficaciously verbalize with any human being utilizing interactive textual skills. Currently, there are many clouds base Chatbots accommodations which are available for the development and amendment of the chatbot sector such as IBM Watson, Microsoft bot, AWS Lambda, Heroku and many others. A virtual person is predicated on machine learning and Artificial Astuteness (AI) concepts and due to dynamic nature, there is a drawback in the design and development of these chatbots as they have built-in AI, NLP, programming and conversion accommodations. This paper gives an overview of cloud-predicated chatbots technologies along with programming of chatbots and challenges of programming in current and future Era of chatbot [9]. 3. PROBLEM STATEMENT COVID-19 is now affecting numerous nations throughout the world, including India. A few nations, like India, the Coalesced States, Germany, Italy, and others, are dealing with its spread in the community transfer phase, which designates that one infected individual can infect more than 100 persons with whom he comes into touch. So, the approach is to identify sick people and place them in quarantine to avert further transmission. Subsisting diagnosis processes for identifying the infected individual are time-consuming, which slows diagnosis when dealing with a high number of cases. As a result, to address this issue, we devised a methodology that can efficiently categorize COVID-19 positive and negative situations ahead of time. The aim is to utilize an automated. 3. EXISTING SYSTEM Even if there is no matching pattern to the user input, rule- based chatting systems attempt to keep the discussion running while avoiding infelicitous replications. Prior approaches provide a generally acceptable replication template that is developed manually to parse user input. However, these replications may not require any logical background or explanation and instead focus on the surface phrase structure of the utilizer statement. Some key components of the user's speech are also used as notes or references by the systems. This gives the user the impression that the chat-bots are paying attention to him/her and are attempting to follow the user's speech. Well-designed rules must also be pre-built for this purpose. 4. Proposed System A student bot project is engendered by utilizing artificial algorithms that assess utilizer searches and comprehend utilizer messages. This system is a web application that answers the student's question. Students only need to question the bot that is utilized for verbalizing. Students
3.
International Research Journal
of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 09 Issue: 06 | June 2022 www.irjet.net p-ISSN: 2395-0072 © 2022, IRJET | Impact Factor value: 7.529 | ISO 9001:2008 Certified Journal | Page 2052 can verbalize in any manner they like; there is no set format that the utilizer must adhere to. To respond to the enquiry, the System employs built-in artificial astuteness. The replications pertain to the utilizer's query. If the replication is discovered to be invalid, the utilizer should simply pick the invalid answer button, which will alert the administrator of the erroneous answer. Admin can examine erroneous answers by logging into the portal. The system sanctions the administrator to either efface the erroneous replication or integrate a particular answer to that identical query. The technology sanctions the utilizer to query any college-cognate activity. The consumer is not required to directly visit the college to inquire. The system examines the query afore responding to the utilizer. The system responds to the inquiry as if it were answered by a human. The system responds to the pupils' questions utilizing artificial astuteness. The system responds with an excellent graphical utilizer interface, as though an authentic person is verbalizing with the utilizer. 5. SYSTEM ARCHITECTURE 5.1. The User's Intention The system responds with an excellent graphical user interface, as though a real person is speaking to the user. The user only must register with the system and log in. After logging in, users may access the numerous assistance sites. Various support websites have a bot via which the user may interact and ask questions about college activities. The system responds to the user via an excellent graphical user interface. With the use of this web application, the user may inquire about college-related events online. Fig-1: Architecture of Proposed System 5.2. Defined suggestion In some cases, the utilizer may ascertain that the answer given to his/her query is not germane. In such cases, the utilizer can mark this answer as Invalid, and an instance of this invalid answer will be sent to the admin panel concurrently. Whenever Admin will authenticate, he will get to visually perceive the answers which are marked invalid, and then he can do the obligatory changes to the cognizance base so that the utilizer will get the opportune result when he asks the same query next time. The system will have two types of users. The first type of utilizer will be the admin, who will handle the entire system, and the other type of the utilizer will be Students. There will be two types of students, registered ones, and unregistered ones. The registered users will have to authenticate utilizing the Utilizer ID and Password provided to them and after prosperously logging in, student can ask his queries. The unregistered users will have to first register themselves in the system by filling up the simple registration form. Then after prosperous registration, the student can ask his queries. The typical response time will be roughly 3-5 seconds since the procedure requires retrieving the keywords from the user's query, probing it in the knowledge base, and then displaying the answer. This procedure will take some time, which is anticipated to be 4 seconds. If the user has a poor internet connection, it will take some time for him to receive the output. However, even in the worst-case scenario, the replication time will not surpass 15 seconds. Finding all occurrences of a specific pattern in the input text string is referred to as single keyword matching. It happens in the course of data processing, text editing, and text retrieval, among other things. String matching is available in many text editors and computer languages. The brute-force (BF) or naive algorithm is the most basic method. This method scans the text from left to right, character by character, and compares the characters of the pattern to the substring of the text string behind it. Let m and n be the pattern and text lengths, respectively. The longest (worst-case) time necessary for determining that the pattern does not appear in the text using the BF technique is O minutes (mn). 6. METHODOLOGY • First, the Chatbot greets the user and asks him/her to login into the system by providing his/her NAME in the language. • First, the Chatbot greets the user and asks him/her to login into the system by providing his/her NAME in the language. • After going through the buttons, the chatbot system asks the user if the response is useful. • If the user is unable to discover the appropriate response, he or she can continue the discussion with the chatbot system by short explaining their inquiries.
4.
International Research Journal
of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 09 Issue: 06 | June 2022 www.irjet.net p-ISSN: 2395-0072 © 2022, IRJET | Impact Factor value: 7.529 | ISO 9001:2008 Certified Journal | Page 2053 • The chatbot system then employs Machine Learning techniques to break down the user queries. • Because query descriptions differ from person to person, users may ask the same query in a variety of ways. • One user may ask a query simply and clearly, while another user may ask the same query in a completely different manner. • As a result, it is necessary to determine what information the user seeks to know and to provide a correct response to the corresponding user query. 7. RESULTS Fig-2: Final Implementation of the system Fig-3: Final Implementation of the system 8. CONCLUSION The project's main goal is to create an algorithm that will be used to find solutions to queries submitted by users. The need is to develop a database where all the related data will be stored and to develop a web interface. The web interface developed will have two parts, one for simple users and one for the administrator. Background research took place, which included an overview of the conversation procedure and any relevant chat bots available. A database will be developed, which will store information about questions, answers, keywords, logs and feedback messages. A usable system will be designed, developed, and deployed to the web server. REFRENCES 1. Ho, C.C., Lee, H.L., Lo, W.K. and Lui, K.F.A., 2018, July. Developing a chatbot for college student programme advisement. In 2018 International Symposium on Educational Technology (ISET) (pp. 52-56). IEEE. 2. Lalwani, T., Bhalotia, S., Pal, A., Rathod, V. and Bisen, S., 2018. Implementation of a Chatbot System using AI and NLP. International Journal of Innovative Research in Computer Science & Technology (IJIRCST) Volume-6, Issue-3. 3. Koundinya, H., Palakurthi, A.K., Putnala, V. and Kumar, A., 2020, July. Smart College Chatbot using ML and Python. In 2020 International Conference on System, Computation, Automation and Networking (ICSCAN) (pp. 1-5). IEEE. 4. Meshram, S., Naik, N., Megha, V.R., More, T. and Kharche, S., 2021, August. College Enquiry Chatbot using Rasa Framework. In 2021 Asian Conference on Innovation in Technology (ASIANCON) (pp. 1-8). IEEE. 5. Naz Albayrak; Aydeniz Özdemir ; Engin Zeydan .., 2016 An overview of artificial intelligence based chatbots and an example chatbot application 2018 26th Signal Processing and Communications Applications Conference (SIU). 6. Tatwadarshi P. Nagarhalli; Vinod Vaze; N. K. Rana A Review of Current Trends in the Development of Chatbot Systems 2020 6th International Conference on Advanced Computing and Communication Systems (ICACCS) 7. Vagelis Hristidis Chatbot Technologies and Challenges 2018 First International Conference on Artificial Intelligence for Industries (AI4I) 8. Divya Madhu; C.J. Neeraj Jain; Elmy Sebastain; Shinoy Shaji; Anandhu Ajayakumar A novel approach for medical assistance using trained chatbot 2017 International Conference on Inventive Communication and Computational Technologies (ICICCT) 9. A M Rahman; Abdullah Al Mamun; Alma Islam Programming challenges of chatbot: Current and future prospective 2017 IEEE Region 10 Humanitarian Technology Conference (R10-HTC)
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