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TARGETING HUMANS.




                       Michael King
                      SEO Manager
                    Publicis Modem
                          @ipullrank
WE’RE
DOING IT
WRONG
THERE’S TOO MUCH
DATA OUT THERE FOR
SEO TO SUCK
Search Currently Orbits Social Media


                                       Search




                       Search
                                  Social              Search
                                  Media

                                       Search



Search Marketers treat Search and Social as two separate beasts only leveraging social
as a way to push out messages.
Search Should Integrate with Social




                 Social
                                              Search
                 Media


Search Marketers would be better served using Social Media to inform strategies that
target people. Think beyond Search to be better at Search.
STOP CHASING THE ALGORITHM


Search is about fulfilling a need for a
person. Search Quality is about better
fulfilling the needs of people.

SEO needs to be less about the
manipulating the algorithm and
more about fulfilling needs.
In other words…



Search needs to be less about WHAT
and more about WHO and WHY? Here
are my data-driven approaches.
Use Social Media to Your Advantage



Hundreds of
Millions of people
are telling you
their every
mundane thought
everyday; use it!
Invest in Social Listening




                         Scout Labs
                                                                 Alterian SM2


                                                          For my shoestring
                                                           budget hustlers
                  Social Mention



Scout Labs & Alterian SM2 are extensive and expensive social listening tools but
you can grab a decent data set for free using Social Mention.
Invest in Quantitative Analysis Tools




Invest in sites like ComScore, Compete or Quantcast to identify a demographic
by industry and to get a preview of their search behavior.
Develop Personas

 Develop Personas to understand your users
 and to inform Search and UX.




See Vanessa Fox’s presentation on Personas for an in-depth how-to:
http://www.slideshare.net/optify/using-personas-to-boost-online-marketing-and-seo
Target Humans – Not Search Engines



Build for Humans and the Search
Engines will follow. They must in order
to stay relevant.
Great SEO is the Price of Admission



None of this is to say that you can
ignore SEO. Combining these practices
with great SEO amplifies your
message.
Social and Search Will Continue to Integrate




I predict that Google will use rel-me and rel-author as ways to connect people to
content and apply a sliding scale of value to links based on algorithmically
determined authority of the writer to help solve search quality issues.

                                      BUILD YOUR NETWORKS NOW.

Read: Google’s Heading for Life after Link Trust – Here’s How to Prepare by @simonpenson - http://seogadget.co.uk/life-after-link-trust/
SATISFY
APPETITES
CREATING THE CONTENT THAT
PEOPLE ACTUALLY WANT
Who is Your Target Audience?

Before you do anything you need to
identify who you are trying to talk to.
Building Personas
 Building personas is a process of guess and check. Use social
 listening and educated guesses to identify 4 core groups of your
 audience. Test all assumptions.




Music Moms                         Happy                          Raging Rock stars                      Involved Instructors
Typically uninformed gift givers                                  Typically professional musicians at    Typically professional musicians
looking for information on the     Hobbyists                      various stages of their careers that   and thought leaders/content
right guitar for their happy       Typically students or          tend to spend more time creating       creators who talk about new
hobbyist or raging rockstar.       amateur musicians              content with their guitars only        techniques and have strong
These people enter the             looking for the latest tips    consuming content as new guitar        opinions about instruments and
conversation when they are         and tricks for playing their   technology is released. These are      brands. These tend to be quite
looking to make a purchase.        guitar. These tend to be       the influencers of the happy           active in the acoustic guitar
                                   the most active content        hobbyist group.                        conversation.
                                   creators in the acoustic
                                   guitar conversation.
Find Out Exactly Who They Are




It is now also possible to find out data
on every person that comes to your
site.
Keyword-Level Demographics




                                    Search                          Keyword-Level
FB:Admin                                                            Demographics
                                    Referrers
           Use the keyword-level demographics data to test your
           hypotheses and potentially identify new personas


Read and get code to do this at: http://www.seomoz.org/blog/keyword-level-demographics
Privacy?



If you are concerned with privacy you
can encrypt user IDs using md5 hashes
or model the persona in the code and
only push the persona name to
analytics.
  123456    e10adc3949ba59abbe56e057f20f883e



                                    An md5 hash is a 128-bit
                                   encryption of a string. You
                                   can compare users without
                                      saving their user IDs
Pzyche




Pzyche allows you to get demographics data on visitors in real-time
requiring no opt-in.* http://www.pzyche.com
*I asked Pzyche where their data comes from they said their sources are “proprietary”
Other Data Sources




LinkedIn and Google+ are both options
for data mining the people that come to
your site but keep in mind that with
signed in G+ users you will not get
Search Referrers.

Read: http://googleblog.blogspot.com/2011/10/making-search-more-secure.html
Dynamic Targeting
 Using the demographic data user experiences can be tailored
 dynamically to reflect properties of the persona when they visit.

What Normal Users See                                  What Curious George Sees


                              Curious George




                          •    18-32
                          •    Male
                          •    Loves indie rock
                          •    Wishes he had a beard




                                                              (Dramatization)
Give People What they are Looking For


Does your content fulfill the need
associated with the search intent?

Does it give the person the compelling
experience they are searching for?
There’s no Reason UX has to Suck
Do Less of this             Do More of this
Filter Keywords through Social Listening
Informational, Navigational, Transactional
classification is not enough to truly
understand intent.

Identify need states and use vocabulary in a
way that people expect.
Case Study
     Motivation                                                       Decision-
                                      Research                                                        Booking                            Pre-flight                        Travel                      Post-travel
      to travel                                                       making

                                                                                                                                                                                           How do I crystallize




                                                                                                                                                                                                                            Need States
I want to collect new        What is out there that                                           Who’s going to help              What do I need to do                                         my travels so that
                                                                  Of the options                                                                             Who can I rely on to
  experience, add to           would be fun and                                                me fine tune and                to activate my trip so                                        they are easy to
                                                                 available, what is                                                                           help me make the
 my personal story,            interesting to do                                                make the plan                   that it’s as easy as                                        share, and provide
                                                               feasible given time &                                                                          most of my trip?
  and create special         alone and/or with the                                                possible?                          possible?                                            inspiration to me and
                                                                budget constraints?
      memories               people I care about?                                                                                                                                           others evermore?


Occasion:                    Get Ideas:                        Search for:                    Search for:                      Locate:                       Connect:                     Organize:




                                                                                                                                                                                                                          Examples of What‟s happening
-Season/Holiday                                                                                                                Key trip info:                -With local info             -Memories/events
                             From                              Activity and experience        -Cheapest flight options
-NY’ eve                                                                                                                       -Luggage rules                -With resources              -Evidence you’ve been there/
                             friends, family,colleagues, ext   options at different           based on timings
-Valentine’s D                                                                                                                 -Check in time                (guides, gurus)              Memorabilia
                             ended social media                destinations                   - Cheapest flight options
-Honeymoon                                                                                                                     -Terminal to go to            -Activity ideas              -New ideas
                             network, bloggers, TV                                            based on destination (look for
-Birthday gift               personalities, movies, activity                                  promos and time suggestions)     -Currency exchange
-Anniversary                 groups & forums                                                                                   -Ways to and from airport
-Stag do                                                       Compare:                                                        -Travel tips
                                                                                                                                                                                          Package:
-Reunion                                                       Destination options based on                                                                  Record:
-Accomplishment                                                timings, costs, and ease of    Compare:                                                       -Experiences                 Trip takeouts so as to extend
-Time off                    Search for:                       getting there                  Time options vs. budget          Book:                         -Memories                    the benefits gained from the
                                                                                                                                                                                          trip
                             Occasion or experience                                           across key providers                                           -New
                                                                                                                               -Car hire                     ideas, contacts, knowledge
                             sought on
                                                                                                                               -Accommodation
Experience:                  google, publications, forums,
                                                                                                                               -Airport bus
-Broaden horizon
                             social media groups,etc
                                                                                              Commit:                                                                                     Share:
-Hobby/skill                                                                                  To a scenario                                                                               To build on and showcase
-Well-being/R&R
-Adventure
                                                                                                                               Manage:                                                    who you are

-Landscape (sea, mountain,                                                                                                     Info updates, efficient and
plant)                                                                                                                         easy task completion
-Weather (sun, snow, wind)



                                                  Research                                                    Commitment                                                         Experience
 Inspiration
Case Study – Semantic Grouping


  Motivation                             Decision-
                      Research                           Booking    Pre-flight     Travel      Post-travel
   to travel                             making


 Occasion            Activity        Destination        Offering   Simplify      Connect    Remember




Core Semantic Groups                                                    We identified the need
                               Flights
                                                                        state matched the client‟s
                                                                        business goals and
                                                                        mapped them to semantic
                                                                        groups to dictate the
                                                                        information architecture.
Country/Region                                       Logistics

                                          Timing
                City/Airport

                         Cheap Flights
Case Study – Keyword Research




Identify what people want and present it in a way that matches
their expectations using the language they expect in order to
provide the best user experience to your target audience and
improve conversion.
UX that Reflects Needs
 Navigation and sub-
  navigation reflect
    need states




    UX and content
   developed with the
    concerns of our
       personas




We built a user experience indicative of these considerations
Case Study




             Bookings




                                             Organic Traffic
We improved rankings and conversions dramatically by marrying these
concepts.
Creating Compelling Content



Co-relevance, intertextuality and
juxtaposition generally leads to unique
and compelling content that people
want to share and link to.
Co-Relevance



Combine 2 or more concepts that
typically don’t go together to create
memorable content.
Co-Relevance Example




An interactive timeline of modern music that looks like a game of Guitar Hero
http://www.guardian.co.uk/music/interactive/2011/jun/11/history-modern-music-timeline
Co-Relevance Example 2




The periodic table meets SEO Ranking Factors and Typefaces.
http://searchengineland.com/introducing-the-periodic-table-of-seo-ranking-factors-77181
http://www.behance.net/Gallery/Periodic-Table-of-Typefaces/193759
Co-Relevance Example 3




Link from the Legend of Zelda‟s Link Building Strategy Guide
http://www.seomoz.org/blog/throw-away-your-form-letters-or-5-principles-to-better-outreach-link-building
Co-Relevance Example 4




The evolution of airline consolidation as a genealogy chart
http://www.historyshots.com/airlines/index.cfm?s=cirk
Co-Relevance Example 5




The Organic Path of Music presented as flight paths
http://www.thomson.co.uk/blog/wp-content/uploads/infographic/interactive-music-map/index.html
Co-Relevance Example 6




The History of Oprah meets CandyLand
http://awesome.good.is/transparency/web/1105/oprahland/flat.html
Co-Relevance Example 7




Cheech & Chong + Fiber One = Magic Brownie Adventure
http://www.fiberone.com/magicbrownie/
Co-Relevance Example 8




Conversion Rate Optimization Explained by Mr. Men characters
http://unbounce.com/funny/mr-men-guide-to-landing-pages-and-conversion/
Co-Relevance Example 9

                                                  Proper.




The Twitters said you guys wanted Hammer at SearchLove.
Who am I to deny you?
People Tweet the Same Things they Search




                                                     Use Trendistic to get keyword trends on Twitter
                                                     http://trendistic.indextank.com/

There is a direct correlation between Twitter activity and Search Demand.
Exploit it for co-relevant content creation ideas.
GoFish


GoFish is a real-time
keyword research tool
that leverages Twitter to
find out what people are
talking about related to
your keyword right now.

http://ipullrank.com/tools/gofis
h
GoFish Methodology
      Input
     Keyword




                                    n-grams
                                     Identify top highest occurring
                                                                              Validate users using Klout Scores
                                     n-grams sans stop words



  Pull latest 200 Tweets
  containing your keyword
                                                                        Validate search volume using Adwords




                                                                                 Top 10 Keyphrases
                                                                                 related to Keyword
Using Social Media to Get Ahead of Search Demand
http://www.seomoz.org/blog/using-social-media-to-get-ahead-of-search-demand
Wait… What’s an N-Gram?

N-gram          ’en’gram noun
 A collection of N consecutive words. For example a
 bi-gram or 2-gram is a keyphrase comprised           5-Gram
 of 2 words. This is the basis for a search engine’s
 determination of semantic value and relationship
                                                     SearchLove NYC MC
                                                       Hammer Dance
                          4-Gram

                         Downtown Brooklyn
                          Apartment Rentals
 3-Gram

                                               GoFish only looks for 2
 Michael King SEO
                                               through 5-grams.
Application of GoFish
Combine concepts that people
are talking about now to create
a unique piece of compelling
content with a built-in
audience.
      Michael
      Jackson

  Jackson Trial

    South Park


           ?
Michael Jackson Trial South Park Edition



                                   Seed the content
                                   you create to
                                   influential Twitter
                                   users identified by
                                   GoFish.
SEOGadget Method




The guys over at SEOGadget have a very similar tool that runs on ImportXML for
Google Docs. This method pulls data faster and from various social sources.

Read: http://seogadget.co.uk/using-google-docs-to-generate-hot-content-strategies/ (@dbseo)
TALK TO THE
RIGHT
PEOPLE
INTRODUCE YOUR CONTENT
TO THE PEOPLE WHO CARE
THROW AWAY YOUR FORM LETTERS!

                                                       The guy sent a form
                                                         letter to Avinash
                                                        Kaushik for a link.




Do Not be a Jordan Hogenson; tailor your outreach link building to your audience
Link Building Golden Rule
Twitter Before Email

Twitter is made for inane and unsolicited
conversation. Start your outreach link building there.
Use the SEER Method for Link Prospeting




I absolutely love the SEER Interactive method of using Twitter and Open Site
Explorer together to identify link prospects!
http://www.seerinteractive.com/blog/using-twitter-and-backlinks-to-build-links/2011/07/28/
BUT!
   [I LOVE ADULT SWIM]
Issues with the SEER Method




The Simply Measured tool gives you URLs with shorteners and Open Site Explorer
exports only give you up to 10k links.
So I made a tool…




Upload your Simply Measured Export and get an SEOmoz Site Intelligence
API and it will exhaustively prepare a link prospect report as an Excel
workbook. I don’t have a name or UI for this tool.
How Does it Work?




All shortened URLs   All Root Domains     Data is exported to
    are expanded      are pulled from     an Excel Workbook.
                     Open Site Explorer       One sheet of
                                            prospects, one
                                            sheet of people
                                           already linking to
                                                  you.
Output
How Does it Work?
Have a Persona for Link Building




People will most likely check out your timeline so fill it with
cool relevant content and conversation. Build an authentic
separate persona and use it for your link building.
Personas are the Key to Scalability


 TARGET                                            INFLUENCERS
Curious George Gamer                                        Film Purist                      Tech Geek
This group represents people   Gamers talk about their 3D   This conversation revolves       This group talks about the
considering buying a 3D TV     gaming experience and the    around use of 3D in film. They   technical details of their AV
                               components and games they    talk about 3D in a broad way,    setup. They treat their TV’s like
                               use.                         and occasionally touch on        a racecar driver treats their car.
                                                            3DTV specifically.




 Personas help you identify how to find your link prospects and how to
 start a conversation with them once you do.

  Read: http://outspokenmedia.com/seo/content-based-outreach-for-link-building (@justinrbriggs)
Do Your Research




                                                                      Create mental models of
                                                                      your link prospects by
                                                                      spending 5 minutes to view
                                                                      their Social Media profiles




ProTip: A lot of people use the same username for many different
social networks. Put it in Knowem and find out what they are about.
Use Followerwonk with Scraper




FollowerWonk doesn‟t have an export feature so install Scraper for Chrome

Read: http://justinbriggs.org/quick-link-prospecting-with-scraper-extension (@justinrbriggs)
kloutSkout




kloutSkout is tool I made for grabbing the Twitter and Klout data quickly. It will pull
up to 100 user’s klout and twitter info. Use with Followerwonk to get a good sense
of who your prospects are.

Use it: I will tweet the link to this later on today. Follow me @ipullrank.
Link Prospecting by Persona




Personas help define the type of people to reach out to for link prospecting.
SiteSkout

                                                                                                  ProTip: Use
                                                                                                 with Screaming
                                                                                                       Frog




SiteSkout allows you to quickly identify popular content and topics of sites by pulling the social
metrics of all the URLs on the site and the main idea using natural language processing.

Read: http://www.seomoz.org/blog/speedy-site-prospecting-using-social-metrics-natural-language-processing
Use it: http://ipullrank.com/tools/siteskout/ Note; Requires an API from http://www.textwise.com
Talk to People Like People


Outreach Link Building should be fun. If you
approach it with a genuine interest in people
you will increase your hit rate and not think of it
as such an fruitless task by having actual
conversations.
Make Your Message Stand Out



Use Short Subjects                 Converse with Context

Use Natural Subjects               Do NOT Just Tweet a
                                    Link at a Prospect
 Do NOT Use “Link
     Request”                         Escalate Quickly
                                   (“Follow So I can DM”)
Send Emails as an
Actual Person not a                  Participate in the
Company or Team                          Subject’s
                                      Conversation
 Include a Natural
     Salutation                       Ride a Relevant
                                         Hashtag
Offer Value


Value does not mean always mean incentives.
Show the person that it interacting with you is
valuable by being entertaining or a resource by
sharing other relevant content or information.
Dangle the Carrot


If you have nothing more to offer or can’t spend
the time use incentives. Couple incentives with
campaigns to draw links in a one-to-many
fashion.
Maintain the Rapport



After you close a link continue to engage with
your link prospects over time on Twitter or G+.
Add them to private Twitter lists and Google
Plus Circles.
Real Life Examples




             @ipullran
             k
If at least 100 people in this room follow me on Twitter right now I will share
examples of my outreach on my blog (http://ipullrank.com) over the next month.
MEASURING
PEOPLE
SHOW WHO IS DOING WHAT
AND WHY
Measuring People



Using personas allows you step away from
abstracts and identify insights in terms of
people and their needs.

                      Almost didn’t look
                      like a watermark,
                             right?
Rankings




Push your rankings to your Analytics for viewing in context with
personas, localization and conversion goals
Read and get the code for this: http://www.seomoz.org/blog/gettings-rankings-into-ga-using-custom-variables (@dohertyjf)
Keyword Ownership
Once a statistically significant dataset is compiled it can be
determined which demographic and/or persona is more likely to
convert for a given keyword and develop messaging that focuses on
that group to further improve conversion.

       OWNER
     Curious George                Gamer                      Film Purist                    Tech Geek




 •    18-32                    •   18-32                  •   22-40                      •   22-40
 •    Male                     •   Male                   •   Male                       •   Male
 •    Loves indie rock         •   Loves all music        •   Loves film soundtracks     •   Loves Techno
 •    Wishes he had a beard    •   Wishes he could move   •   Wishes he could live in    •   Wishes you would stop
                                   out his mom‟s              the movie Avatar               invading his online
                                   basement                                                  privacy

• 5000 Searches Monthly       • 600 Searches Monthly      • 1000 Searches Monthly       • 100 Searches Monthly
• Conversion Rate 5%          • Conversion Rate 2%        • Conversion Rate 0.5%        • Conversion Rate 0.2%
Keyword Arbitrage

Initial        Conversion   Persona          Keyword   Subsequent     Conversion   Keyword
Keyword        Rate                          Revenue   Keyword        Rate         Revenue
Sneakers       5%           Curious George   $50       Sneakers       40%          $50

Sneakers       5%           Curious George   $50       Windbreakers   60%          $100

Sneakers       5%           Curious George   $50       T-Shirts       20%          $20

Windbreakers   3%           Curious George   $100      Sneakers       32%          $50

Windbreakers   3%           Curious George   $100      Windbreakers   5%           $100

Windbreakers   3%           Curious George   $100      T-shirts       80%          $20

T-shirts       2%           Curious George   $20       Sneakers       50%          $50

T-shirts       2%           Curious George   $20       Windbreakers   40%          $100

T-shirts       2%           Curious George   $20       T-shirts       75%          $20




Tracking keyword demographics also allows the attribution of future
purchases to the original keyword and will give way to keyword matrices that
will inform you where to put your money initially to get more future sales.
Subsequent Conversion Prediction


 Curious George




60% of these users that
buy sneakers from the
keyword “sneakers” come
back and purchase
windbreakers




      These keyword matrices will allow the prediction of what the persona is likely to
      buy next so you know which people to aggressively pursue through retargeting
      and other channels such as email.
Annual Keyword Value
Based on how often an initial keyword leads to future conversions of
subsequent keywords businesses will be able to measure the annual
value of a keyword and react accordingly.

         Keyword                 Price per Keyword
         Earnings
         Ratio                    Annual Earnings
                                  per initial click


                                 Annual Earnings
         Keyword                 per initial click
         Earnings
         Yield                   Price per Keyword
?




People Tell You What They Need
Everyday. Give It To Them.
?




    One More Thing…
The Jig is Up!




GoogleBot is Chrome.
Why Does it Matter?




You’re not hiding anything with JavaScript.
Google can access anything as it is actually
rendered for an end user.
Proof – Instant Previews




There is absolutely no way Google is doing this with a Text-based crawler.
Google Makes POST Requests via Ajax



                                                                    You can‟t do this
                                                                    with a text-based
                                                                    crawler.




              Read: http://www.thumbtack.com/engineering/googlebot-makes-post-requests-via-ajax/
Proof of Concept
Read Josh’s Post




http://ipullrank.com/googlebot-is-
chrome
Don‟t forget.
Search is about people!
Go Get „em!
Thank You / Q&A

Michael King
SEO Manager



     www.ipullrank.com



     michael.king@publicismodem.com


     @iPullRank

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Targeting Humans by Michael King

  • 1. TARGETING HUMANS. Michael King SEO Manager Publicis Modem @ipullrank
  • 2. WE’RE DOING IT WRONG THERE’S TOO MUCH DATA OUT THERE FOR SEO TO SUCK
  • 3. Search Currently Orbits Social Media Search Search Social Search Media Search Search Marketers treat Search and Social as two separate beasts only leveraging social as a way to push out messages.
  • 4. Search Should Integrate with Social Social Search Media Search Marketers would be better served using Social Media to inform strategies that target people. Think beyond Search to be better at Search.
  • 5. STOP CHASING THE ALGORITHM Search is about fulfilling a need for a person. Search Quality is about better fulfilling the needs of people. SEO needs to be less about the manipulating the algorithm and more about fulfilling needs.
  • 6. In other words… Search needs to be less about WHAT and more about WHO and WHY? Here are my data-driven approaches.
  • 7. Use Social Media to Your Advantage Hundreds of Millions of people are telling you their every mundane thought everyday; use it!
  • 8. Invest in Social Listening Scout Labs Alterian SM2 For my shoestring budget hustlers Social Mention Scout Labs & Alterian SM2 are extensive and expensive social listening tools but you can grab a decent data set for free using Social Mention.
  • 9. Invest in Quantitative Analysis Tools Invest in sites like ComScore, Compete or Quantcast to identify a demographic by industry and to get a preview of their search behavior.
  • 10. Develop Personas Develop Personas to understand your users and to inform Search and UX. See Vanessa Fox’s presentation on Personas for an in-depth how-to: http://www.slideshare.net/optify/using-personas-to-boost-online-marketing-and-seo
  • 11. Target Humans – Not Search Engines Build for Humans and the Search Engines will follow. They must in order to stay relevant.
  • 12. Great SEO is the Price of Admission None of this is to say that you can ignore SEO. Combining these practices with great SEO amplifies your message.
  • 13. Social and Search Will Continue to Integrate I predict that Google will use rel-me and rel-author as ways to connect people to content and apply a sliding scale of value to links based on algorithmically determined authority of the writer to help solve search quality issues. BUILD YOUR NETWORKS NOW. Read: Google’s Heading for Life after Link Trust – Here’s How to Prepare by @simonpenson - http://seogadget.co.uk/life-after-link-trust/
  • 14. SATISFY APPETITES CREATING THE CONTENT THAT PEOPLE ACTUALLY WANT
  • 15. Who is Your Target Audience? Before you do anything you need to identify who you are trying to talk to.
  • 16. Building Personas Building personas is a process of guess and check. Use social listening and educated guesses to identify 4 core groups of your audience. Test all assumptions. Music Moms Happy Raging Rock stars Involved Instructors Typically uninformed gift givers Typically professional musicians at Typically professional musicians looking for information on the Hobbyists various stages of their careers that and thought leaders/content right guitar for their happy Typically students or tend to spend more time creating creators who talk about new hobbyist or raging rockstar. amateur musicians content with their guitars only techniques and have strong These people enter the looking for the latest tips consuming content as new guitar opinions about instruments and conversation when they are and tricks for playing their technology is released. These are brands. These tend to be quite looking to make a purchase. guitar. These tend to be the influencers of the happy active in the acoustic guitar the most active content hobbyist group. conversation. creators in the acoustic guitar conversation.
  • 17. Find Out Exactly Who They Are It is now also possible to find out data on every person that comes to your site.
  • 18. Keyword-Level Demographics Search Keyword-Level FB:Admin Demographics Referrers Use the keyword-level demographics data to test your hypotheses and potentially identify new personas Read and get code to do this at: http://www.seomoz.org/blog/keyword-level-demographics
  • 19. Privacy? If you are concerned with privacy you can encrypt user IDs using md5 hashes or model the persona in the code and only push the persona name to analytics. 123456 e10adc3949ba59abbe56e057f20f883e An md5 hash is a 128-bit encryption of a string. You can compare users without saving their user IDs
  • 20. Pzyche Pzyche allows you to get demographics data on visitors in real-time requiring no opt-in.* http://www.pzyche.com *I asked Pzyche where their data comes from they said their sources are “proprietary”
  • 21. Other Data Sources LinkedIn and Google+ are both options for data mining the people that come to your site but keep in mind that with signed in G+ users you will not get Search Referrers. Read: http://googleblog.blogspot.com/2011/10/making-search-more-secure.html
  • 22. Dynamic Targeting Using the demographic data user experiences can be tailored dynamically to reflect properties of the persona when they visit. What Normal Users See What Curious George Sees Curious George • 18-32 • Male • Loves indie rock • Wishes he had a beard (Dramatization)
  • 23. Give People What they are Looking For Does your content fulfill the need associated with the search intent? Does it give the person the compelling experience they are searching for?
  • 24. There’s no Reason UX has to Suck Do Less of this Do More of this
  • 25. Filter Keywords through Social Listening Informational, Navigational, Transactional classification is not enough to truly understand intent. Identify need states and use vocabulary in a way that people expect.
  • 26. Case Study Motivation Decision- Research Booking Pre-flight Travel Post-travel to travel making How do I crystallize Need States I want to collect new What is out there that Who’s going to help What do I need to do my travels so that Of the options Who can I rely on to experience, add to would be fun and me fine tune and to activate my trip so they are easy to available, what is help me make the my personal story, interesting to do make the plan that it’s as easy as share, and provide feasible given time & most of my trip? and create special alone and/or with the possible? possible? inspiration to me and budget constraints? memories people I care about? others evermore? Occasion: Get Ideas: Search for: Search for: Locate: Connect: Organize: Examples of What‟s happening -Season/Holiday Key trip info: -With local info -Memories/events From Activity and experience -Cheapest flight options -NY’ eve -Luggage rules -With resources -Evidence you’ve been there/ friends, family,colleagues, ext options at different based on timings -Valentine’s D -Check in time (guides, gurus) Memorabilia ended social media destinations - Cheapest flight options -Honeymoon -Terminal to go to -Activity ideas -New ideas network, bloggers, TV based on destination (look for -Birthday gift personalities, movies, activity promos and time suggestions) -Currency exchange -Anniversary groups & forums -Ways to and from airport -Stag do Compare: -Travel tips Package: -Reunion Destination options based on Record: -Accomplishment timings, costs, and ease of Compare: -Experiences Trip takeouts so as to extend -Time off Search for: getting there Time options vs. budget Book: -Memories the benefits gained from the trip Occasion or experience across key providers -New -Car hire ideas, contacts, knowledge sought on -Accommodation Experience: google, publications, forums, -Airport bus -Broaden horizon social media groups,etc Commit: Share: -Hobby/skill To a scenario To build on and showcase -Well-being/R&R -Adventure Manage: who you are -Landscape (sea, mountain, Info updates, efficient and plant) easy task completion -Weather (sun, snow, wind) Research Commitment Experience Inspiration
  • 27. Case Study – Semantic Grouping Motivation Decision- Research Booking Pre-flight Travel Post-travel to travel making Occasion Activity Destination Offering Simplify Connect Remember Core Semantic Groups We identified the need Flights state matched the client‟s business goals and mapped them to semantic groups to dictate the information architecture. Country/Region Logistics Timing City/Airport Cheap Flights
  • 28. Case Study – Keyword Research Identify what people want and present it in a way that matches their expectations using the language they expect in order to provide the best user experience to your target audience and improve conversion.
  • 29. UX that Reflects Needs Navigation and sub- navigation reflect need states UX and content developed with the concerns of our personas We built a user experience indicative of these considerations
  • 30. Case Study Bookings Organic Traffic We improved rankings and conversions dramatically by marrying these concepts.
  • 31. Creating Compelling Content Co-relevance, intertextuality and juxtaposition generally leads to unique and compelling content that people want to share and link to.
  • 32. Co-Relevance Combine 2 or more concepts that typically don’t go together to create memorable content.
  • 33. Co-Relevance Example An interactive timeline of modern music that looks like a game of Guitar Hero http://www.guardian.co.uk/music/interactive/2011/jun/11/history-modern-music-timeline
  • 34. Co-Relevance Example 2 The periodic table meets SEO Ranking Factors and Typefaces. http://searchengineland.com/introducing-the-periodic-table-of-seo-ranking-factors-77181 http://www.behance.net/Gallery/Periodic-Table-of-Typefaces/193759
  • 35. Co-Relevance Example 3 Link from the Legend of Zelda‟s Link Building Strategy Guide http://www.seomoz.org/blog/throw-away-your-form-letters-or-5-principles-to-better-outreach-link-building
  • 36. Co-Relevance Example 4 The evolution of airline consolidation as a genealogy chart http://www.historyshots.com/airlines/index.cfm?s=cirk
  • 37. Co-Relevance Example 5 The Organic Path of Music presented as flight paths http://www.thomson.co.uk/blog/wp-content/uploads/infographic/interactive-music-map/index.html
  • 38. Co-Relevance Example 6 The History of Oprah meets CandyLand http://awesome.good.is/transparency/web/1105/oprahland/flat.html
  • 39. Co-Relevance Example 7 Cheech & Chong + Fiber One = Magic Brownie Adventure http://www.fiberone.com/magicbrownie/
  • 40. Co-Relevance Example 8 Conversion Rate Optimization Explained by Mr. Men characters http://unbounce.com/funny/mr-men-guide-to-landing-pages-and-conversion/
  • 41. Co-Relevance Example 9 Proper. The Twitters said you guys wanted Hammer at SearchLove. Who am I to deny you?
  • 42. People Tweet the Same Things they Search Use Trendistic to get keyword trends on Twitter http://trendistic.indextank.com/ There is a direct correlation between Twitter activity and Search Demand. Exploit it for co-relevant content creation ideas.
  • 43. GoFish GoFish is a real-time keyword research tool that leverages Twitter to find out what people are talking about related to your keyword right now. http://ipullrank.com/tools/gofis h
  • 44. GoFish Methodology Input Keyword n-grams Identify top highest occurring Validate users using Klout Scores n-grams sans stop words Pull latest 200 Tweets containing your keyword Validate search volume using Adwords Top 10 Keyphrases related to Keyword Using Social Media to Get Ahead of Search Demand http://www.seomoz.org/blog/using-social-media-to-get-ahead-of-search-demand
  • 45. Wait… What’s an N-Gram? N-gram ’en’gram noun A collection of N consecutive words. For example a bi-gram or 2-gram is a keyphrase comprised 5-Gram of 2 words. This is the basis for a search engine’s determination of semantic value and relationship SearchLove NYC MC Hammer Dance 4-Gram Downtown Brooklyn Apartment Rentals 3-Gram GoFish only looks for 2 Michael King SEO through 5-grams.
  • 46. Application of GoFish Combine concepts that people are talking about now to create a unique piece of compelling content with a built-in audience. Michael Jackson Jackson Trial South Park ?
  • 47. Michael Jackson Trial South Park Edition Seed the content you create to influential Twitter users identified by GoFish.
  • 48. SEOGadget Method The guys over at SEOGadget have a very similar tool that runs on ImportXML for Google Docs. This method pulls data faster and from various social sources. Read: http://seogadget.co.uk/using-google-docs-to-generate-hot-content-strategies/ (@dbseo)
  • 49. TALK TO THE RIGHT PEOPLE INTRODUCE YOUR CONTENT TO THE PEOPLE WHO CARE
  • 50. THROW AWAY YOUR FORM LETTERS! The guy sent a form letter to Avinash Kaushik for a link. Do Not be a Jordan Hogenson; tailor your outreach link building to your audience
  • 52. Twitter Before Email Twitter is made for inane and unsolicited conversation. Start your outreach link building there.
  • 53. Use the SEER Method for Link Prospeting I absolutely love the SEER Interactive method of using Twitter and Open Site Explorer together to identify link prospects! http://www.seerinteractive.com/blog/using-twitter-and-backlinks-to-build-links/2011/07/28/
  • 54. BUT! [I LOVE ADULT SWIM]
  • 55. Issues with the SEER Method The Simply Measured tool gives you URLs with shorteners and Open Site Explorer exports only give you up to 10k links.
  • 56. So I made a tool… Upload your Simply Measured Export and get an SEOmoz Site Intelligence API and it will exhaustively prepare a link prospect report as an Excel workbook. I don’t have a name or UI for this tool.
  • 57. How Does it Work? All shortened URLs All Root Domains Data is exported to are expanded are pulled from an Excel Workbook. Open Site Explorer One sheet of prospects, one sheet of people already linking to you.
  • 59. How Does it Work?
  • 60. Have a Persona for Link Building People will most likely check out your timeline so fill it with cool relevant content and conversation. Build an authentic separate persona and use it for your link building.
  • 61. Personas are the Key to Scalability TARGET INFLUENCERS Curious George Gamer Film Purist Tech Geek This group represents people Gamers talk about their 3D This conversation revolves This group talks about the considering buying a 3D TV gaming experience and the around use of 3D in film. They technical details of their AV components and games they talk about 3D in a broad way, setup. They treat their TV’s like use. and occasionally touch on a racecar driver treats their car. 3DTV specifically. Personas help you identify how to find your link prospects and how to start a conversation with them once you do. Read: http://outspokenmedia.com/seo/content-based-outreach-for-link-building (@justinrbriggs)
  • 62. Do Your Research Create mental models of your link prospects by spending 5 minutes to view their Social Media profiles ProTip: A lot of people use the same username for many different social networks. Put it in Knowem and find out what they are about.
  • 63. Use Followerwonk with Scraper FollowerWonk doesn‟t have an export feature so install Scraper for Chrome Read: http://justinbriggs.org/quick-link-prospecting-with-scraper-extension (@justinrbriggs)
  • 64. kloutSkout kloutSkout is tool I made for grabbing the Twitter and Klout data quickly. It will pull up to 100 user’s klout and twitter info. Use with Followerwonk to get a good sense of who your prospects are. Use it: I will tweet the link to this later on today. Follow me @ipullrank.
  • 65. Link Prospecting by Persona Personas help define the type of people to reach out to for link prospecting.
  • 66. SiteSkout ProTip: Use with Screaming Frog SiteSkout allows you to quickly identify popular content and topics of sites by pulling the social metrics of all the URLs on the site and the main idea using natural language processing. Read: http://www.seomoz.org/blog/speedy-site-prospecting-using-social-metrics-natural-language-processing Use it: http://ipullrank.com/tools/siteskout/ Note; Requires an API from http://www.textwise.com
  • 67. Talk to People Like People Outreach Link Building should be fun. If you approach it with a genuine interest in people you will increase your hit rate and not think of it as such an fruitless task by having actual conversations.
  • 68. Make Your Message Stand Out Use Short Subjects Converse with Context Use Natural Subjects Do NOT Just Tweet a Link at a Prospect Do NOT Use “Link Request” Escalate Quickly (“Follow So I can DM”) Send Emails as an Actual Person not a Participate in the Company or Team Subject’s Conversation Include a Natural Salutation Ride a Relevant Hashtag
  • 69. Offer Value Value does not mean always mean incentives. Show the person that it interacting with you is valuable by being entertaining or a resource by sharing other relevant content or information.
  • 70. Dangle the Carrot If you have nothing more to offer or can’t spend the time use incentives. Couple incentives with campaigns to draw links in a one-to-many fashion.
  • 71. Maintain the Rapport After you close a link continue to engage with your link prospects over time on Twitter or G+. Add them to private Twitter lists and Google Plus Circles.
  • 72. Real Life Examples @ipullran k If at least 100 people in this room follow me on Twitter right now I will share examples of my outreach on my blog (http://ipullrank.com) over the next month.
  • 73. MEASURING PEOPLE SHOW WHO IS DOING WHAT AND WHY
  • 74. Measuring People Using personas allows you step away from abstracts and identify insights in terms of people and their needs. Almost didn’t look like a watermark, right?
  • 75. Rankings Push your rankings to your Analytics for viewing in context with personas, localization and conversion goals Read and get the code for this: http://www.seomoz.org/blog/gettings-rankings-into-ga-using-custom-variables (@dohertyjf)
  • 76. Keyword Ownership Once a statistically significant dataset is compiled it can be determined which demographic and/or persona is more likely to convert for a given keyword and develop messaging that focuses on that group to further improve conversion. OWNER Curious George Gamer Film Purist Tech Geek • 18-32 • 18-32 • 22-40 • 22-40 • Male • Male • Male • Male • Loves indie rock • Loves all music • Loves film soundtracks • Loves Techno • Wishes he had a beard • Wishes he could move • Wishes he could live in • Wishes you would stop out his mom‟s the movie Avatar invading his online basement privacy • 5000 Searches Monthly • 600 Searches Monthly • 1000 Searches Monthly • 100 Searches Monthly • Conversion Rate 5% • Conversion Rate 2% • Conversion Rate 0.5% • Conversion Rate 0.2%
  • 77. Keyword Arbitrage Initial Conversion Persona Keyword Subsequent Conversion Keyword Keyword Rate Revenue Keyword Rate Revenue Sneakers 5% Curious George $50 Sneakers 40% $50 Sneakers 5% Curious George $50 Windbreakers 60% $100 Sneakers 5% Curious George $50 T-Shirts 20% $20 Windbreakers 3% Curious George $100 Sneakers 32% $50 Windbreakers 3% Curious George $100 Windbreakers 5% $100 Windbreakers 3% Curious George $100 T-shirts 80% $20 T-shirts 2% Curious George $20 Sneakers 50% $50 T-shirts 2% Curious George $20 Windbreakers 40% $100 T-shirts 2% Curious George $20 T-shirts 75% $20 Tracking keyword demographics also allows the attribution of future purchases to the original keyword and will give way to keyword matrices that will inform you where to put your money initially to get more future sales.
  • 78. Subsequent Conversion Prediction Curious George 60% of these users that buy sneakers from the keyword “sneakers” come back and purchase windbreakers These keyword matrices will allow the prediction of what the persona is likely to buy next so you know which people to aggressively pursue through retargeting and other channels such as email.
  • 79. Annual Keyword Value Based on how often an initial keyword leads to future conversions of subsequent keywords businesses will be able to measure the annual value of a keyword and react accordingly. Keyword Price per Keyword Earnings Ratio Annual Earnings per initial click Annual Earnings Keyword per initial click Earnings Yield Price per Keyword
  • 80.
  • 81. ? People Tell You What They Need Everyday. Give It To Them.
  • 82. ? One More Thing…
  • 83. The Jig is Up! GoogleBot is Chrome.
  • 84. Why Does it Matter? You’re not hiding anything with JavaScript. Google can access anything as it is actually rendered for an end user.
  • 85. Proof – Instant Previews There is absolutely no way Google is doing this with a Text-based crawler.
  • 86.
  • 87. Google Makes POST Requests via Ajax You can‟t do this with a text-based crawler. Read: http://www.thumbtack.com/engineering/googlebot-makes-post-requests-via-ajax/
  • 89.
  • 91. Don‟t forget. Search is about people! Go Get „em!
  • 92. Thank You / Q&A Michael King SEO Manager www.ipullrank.com michael.king@publicismodem.com @iPullRank