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Share point, groups, and yammer - understanding the different modalities of collaboration

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Share point, groups, and yammer - understanding the different modalities of collaboration

  1. 1. Christian Buckley Chief Marketing Officer www.buckleyplanet.com @buckleyplanet cbuck@beezy.net
  2. 2. Beezy is the premier enterprise collaboration solution for Microsoft Office 365 and SharePoint, extending the feature set and improving the user experience for on-premises, cloud, and hybrid deployments. We are on a mission to transform the way people work, and to help employees be more connected, innovative, and happy. Learn more at www.beezy.net or @FollowBeezy on Twitter.
  3. 3. • Email • SharePoint • Enterprise Social Network • A mix of everything What is your organizational profile?
  4. 4. SharePoint SharePoint is a browser-based enterprise collaboration and document management platform.
  5. 5. Yammer Provides a social newsfeed for teams, and a quick and easy platform for creating internal and external communities Unlocks information silos from email and team sites, democratizes communication
  6. 6. Groups Unifies People, Profiles, Conversations, Emails, Calendars, and Files across Office 365 and beyond. Provides you with a rich and seamless collaboration experience across applications
  7. 7. When most users are asked what they want their collaboration environment to look like, their answer?
  8. 8. “It’s about what you aspire to do, what you want to do down the line,” says Pinterest CEO Ben Silbermann. “There’s intent around a pin,” says Joanne Bradford, Pinterest’s head of partnerships. “It says, ‘I’m organizing this into a place in my life,’ like when people tear out a page of a magazine.” Forbes, Nov 2014 http://onforb.es/1xRW7wS
  9. 9. Collaboration has become a regular part of our lives We demand an integrated experience, at home and work The tools we use must be relevant to our activities
  10. 10. People want flexibility in the tools and devices they use We want shared experiences, but personalized, as well
  11. 11. When trying to understand what an organization actually needs, the answer is never straight-forward
  12. 12. Small-team collaboration can be fast and effective
  13. 13. While large-team collaboration can be sluggish and siloed
  14. 14. Your network is a set of clusters http://observer.com/2015/08/the-no-1-predictor-of-career-success-according-to-network-science/
  15. 15. Left on their own, clusters create silos http://observer.com/2015/08/the-no-1-predictor-of-career-success-according-to-network-science/
  16. 16. Value is provided through brokering http://observer.com/2015/08/the-no-1-predictor-of-career-success-according-to-network-science/
  17. 17. Transparency and Discovery
  18. 18. Adoption is everything.
  19. 19. You need critical mass
  20. 20. You need the extra mile User Experience Adoption
  21. 21. The key to adoption is supporting People & Culture 30
  22. 22. Vodafone • 75,000 employees have registered for Vodafone’s “Circle” platform • Every month 42,000 unique employees use “Circle” • Double-digit adoption increase (month-over-month over last year’s data) Example of a winning adoption strategy
  23. 23. Nationwide • 30,000 employees regularly using the platform • Over 400,000 active discussions with participation across management and associates • Customized mobility solution to fit unique business needs Example of a winning adoption strategy
  24. 24. It begins by understanding how your teams work together today
  25. 25. • To simplify the user interface • To better align end user activities with the needs of the business • To streamline business processes • To get more out of your IT investments Why focus on Productivity?
  26. 26. Productivity is User Adoption Realized
  27. 27. Microsoft is adding features, but relying on OOTB without a strategy can be an uphill battle. 39
  28. 28. How do I move forward with my team?
  29. 29. Three components to your strategy: People Process Technology
  30. 30. • Without understanding the business impact • Without understanding the cultural impacts • Without proper executive support • Without business process alignment • Without building advocacy, and supporting the employees who try to make it all fit together The problem is that we approach collaboration from the technology standpoint
  31. 31. “Social Enterprise is implemented 80% through organization culture and 20% through technology.” - Gartner, September 2012
  32. 32. *GuidancewillevolveasMicrosoftdeliversmorecross-suiteinnovationinOffice365 But I still need to… Continue Using…. organize data in a hierarchy layout Public Folders allow users to have direct SharePoint document access via Outlook 2013 Site Mailboxes allow users to send messages on behalf of a group identity Shared Mailboxes share communications with large groups(>300) or nested groups Distribution Groups * moderate group conversations Distribution Groups business process workflow customizations on your site Team Site If you’re looking for a solution to provide… Start Using…. social intranet capabilities Yammer external collaboration Yammer unstructured collaboration (e.g., ideation, feedback) Yammer employee engagement (e.g., communities of interest, recognition) Yammer team collaboration Groups structured project collaboration (e.g., deliverables, meetings, milestones) Groups file creation, collaboration, and storage Groups Which tool to use when
  33. 33. • Start with a user-centric plan • Involve your end users early, and often • Map out your key workloads, and understand what you’re building before you start building Where to begin…
  34. 34. • Find the critical moments of engagement • Engage your leaders and influencers • Develop a balanced approach (quantitative and qualitative) • Come back to the case (measure) Measuring the Value of Enterprise Social Technologies: It’s All About That Case! by Susan Hanley Mapping your key workloads
  35. 35. • Start with a user-centric plan • Involve your end users early, and often • Map out your key workloads, and understand what you’re building before you start building • Leverage out-of-the-box first • Pilot first, test, and iterate • Refine your operational improvement model • Monitor and measure Where to begin…
  36. 36. Christian Buckley Chief Marketing Officer and Office Servers and Services MVP cbuck@beezy.net @buckleyplanet /IN/ChristianBuckley Thank you!

Notas do Editor

  • Talk about how I didn’t “get” the Pinterest experience – and that I am not here hawking Pinterest – but want the audience to consider the Pinterest experience, and what makes it so powerful, so compelling, and why it is growing faster than either Facebook or Twitter grew at the same age
  • Microsoft tells us to:
  • There are two main user need when it comes to social collaboration: transparency and discovery. Transparency is all about seeing what is happening with the people with whom you work. That’s what a newsfeed is all about. You browse you stream of activities and you get a perfect sense of what is going on within your projects, your team, your department activities and so on.
    But the second one is about discovery: how do you expand your knowledge horizons, your day-to-day reach? How do you find that this other colleague in another location is someone you should talk to? Because you work on similar things and can have a valuable exchange of information and experience.
    The problem is getting people to interact.
  • Why is adoption important?
    Social Networks require a critical mass of users to unleash its real power and trigger a virtuous cycle of knowledge sharing. Remember how boring Facebook was before your old friends showed up? Those old fiends? You had your "aha" moment by then
     My Mom now  joined Facebook because my brother and me we are sharing their grand child pictures in it. She finds great value because we all joined.
    In order for employees to have their "Aha moment" you need people there sharing and helping each other. You get your Aha moment  when you look for some specific answer that would take you a long time to get and then a coworker pops-up form the other side of the world and says: "I had the very same problem last month and this is how I solved it"
    The value of a network and the experiences it generates highly depends on its adoption.
  • User Experience is critical to effective sustainable adoption of ESN
  • Everyone is familiar with the plain old Team Site template – and yet most organizations do not stray too far from this template. Humans are visual creatures. We need stimulation. We need a variety of methods to connect and engage with each other, depending on the type of engagement, the kind of collaboration, the purpose of the team or project.
  • There are add-ins like Beezy to go the extra mile and get massive adoption
  • Similarly, the out of the box content creation tools are dry, boring, and uninspiring.
  • There are add-ins like Beezy to go the extra mile and get massive adoption
  • There are add-ins like Beezy to go the extra mile and get massive adoption
  • Gamification / Praises / Social Recognition
  • Facilitate top down & bottom up adoption. Training and advocacy are mandatory.
    Beezy offers TownHalls and AskMeAnything features to promote this.
  • One of the most appreciated feature os Beezy is the Townhall because it's Top Management showing the example of the cultural path (transparency, open, real-time, close, non-hierarchical, etc)
  • Think about Dropbox.
    We are to enterprise social collaboration what Dropbox was to File Sharing
  • Think about Dropbox.
    We are to enterprise social collaboration what Dropbox was to File Sharing
  • To make social work, we need to better understand what is happening across the platform, and have the ability to set guidelines and restrictions based on security and compliance requirements.
    Where are people collaborating?
    Who is (and isn't) participating?
    How much content is being shared?
    Where is it working, and where is it not?
    Why are some teams more successful than others?
    Where do tools make sense versus team culture?
    What can you do to support your Power Users?
  • But where does productivity begin?
  • But even with the latest and greatest social tools, many organizations struggle to keep their end users engaged. Why is that? What can be done to increase adoption, and thereby improve productivity within your organization?

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