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Microsoft Lync-A Powerful Replacement for PBX/VoIP Systems
Microsoft LyncA Powerful Replacement for PBX/VoIP Systems
Company Overview Private company founded in 1993 300+ employees We’ve delivered over 4,000 client engagements Eight US Domestic offices: – Austin – San Antonio – Dallas – Tampa – Denver – Washington D.C. – Houston – Phoenix
Who We Are“The Microsoft Consulting Company” Microsoft National Systems Integrator (NSI) 100% Microsoft focused We provide: Unified Communications Development Integration Infrastructure Managed Services Creative Services Mobile Solutions
Introductions Joe Stocker, MCITP Office 365 & Enterprise Admin Director of Managed Services and IT, Catapult Systems As the Director of Managed Services, Joe oversees all of Catapult’s IT and 37 managed services offerings (Lync, Exchange, SQL and SharePoint) • Lync & Office 365 Technology Adoption Program (TAP) • Microsoft Virtual Technology Solutions Professional VTSP • Member of MSFT iPAC (Infrastructure Partner Advisory Council) 400,000+
Agenda Introduction to Microsoft’s Solution Demo What about the Cloud? Can Microsoft Really… – Replace my PBX – Replace my VoIP solution – Reduce my Expenses
Disconnected Communications• 60 % of business phone calls go to voicemail• Average IW worker gets 51 messages a day in 7 different places• Workers have to look up a number for 50% of their calls• 67% of business IM session transitions to a phone call
The Microsoft Solution - Components Microsoft’s Unified Communications Platform is comprised of:
The Microsoft Solution – Components (2) Microsoft’s Unified Communications Platform is comprised of:
The Microsoft Solution – User Centered Approach • Built-in Audio, Video, and Web Conferencing • Executives LOVE Click to Dial: • From Outlook Contacts Click to Call VoIP • From SharePoint • From any Web Page
Microsoft’s Cloud Solution for UC:Lync Online & Exchange Online Unified Messaging Deliver Lync based on your business priorities • Predictable costs, fast deployment, and up-to-date software • Hybrid deployment: Lync Server on-premises (w/ PBX replace) with Exchange Online and SharePoint Online Instant Messaging Conferencing Voice PBX Replace (A/V/Web) Lync Online (Cloud) Now Now *FY12 Futures Lync Server (On-prem) Now Now Now Now *Lync Online will soon offer Voice in the Cloud through Open Interoperability Program
Open Interoperability Forum Independent Testing and Qualification of Gateways, PBXs and SIP Trunking Services18
The Microsoft Solution - Enterprise Class FeaturesKey Features• Survivable branch server or appliance• Data center resiliency• Call admission control• Call Park• Announcement service• Media bypass• E-911 for North America• Response group• Malicious Call Trace• Unassigned Number routing26
Enterprise Voice - PBX Replacement Options Lync Server 2010 offers customers multiple options to experience voice • Replace the PBX with a complete UC solution Replace • Lync 2010 meets enterprise telephony requirements. • Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition • Enhance the PBX with Full UC • PBX phone left in place for transition, often with Simultaneous ringing used to have both Communicator and PBX phone ring. Enhance • Click-to-call • Remote Access • Mobile access • Add conferencing, presence & IM to the PBX • Audio, video, and web conferencing using Lync or audio and web conferencing using their Add existing PBX phone. New “Join From” feature rings the user’s PBX phone automatically. • Gives organization the option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice.27
Microsoft is in the Leaders QuadrantGartner Magic Quadrantfor UnifiedCommunications, 2010
Catapult’s Internal Cost SavingsMonthly Cost for all 6 Locations Before AfterPhone and Data lines $5,200 $4,000Conference Calls $5,000 $0Long Distance $900 $300PBX Lease $4,000 $03rd party vendors servicing PBX equipment $1,000 $0Total $16,100 *$4,300 *Does not include licensing costs
Can Microsoft – Replace My VoIP Solution In Contrast to Competitive Solutions, Microsoft’s Unified Communications Platform is: Affordable Capable Open
Sample Microsoft cost advantage over Cisco* CAPEX costs estimates based on a sample Microsoft UC Business value toolscenario https://roianalyst.alinean.com/msft/AutoLogin.do?d=112619043 97874363
Role Based Access Control in Lync Server Underlying Active Role Tasks allowed Directory Group Can perform all administrative tasks and modify all settings, including creating CsAdministrator roles and assigning users to roles. Can expand a deployment by adding new sites, CS Administrators pools, and services. Can enable and disable users for Lync Server, move users and assign existing CsUserAdministrator CS User Administrators policies to users. Cannot modify policies. CsVoiceAdministrator Can create, configure, and manage voice-related settings and policies. CS Voice Administrators Can manage, monitor, and troubleshoot servers and services. Can prevent new CsServerAdministrator connections to servers, stop and start services, and apply software updates. CS Server Administrators Cannot make changes with global configuration impact. Can view the deployment, including user and server information, in order to CS View-Only CsViewOnlyAdministrator monitor deployment health. Administrators Can view the deployment, including users properties and policies. Can run specific CsHelpDesk troubleshooting tasks. Cannot change user properties or policies, server CS HelpDesk configuration, or services. CS Archiving CsArchivingAdministrator Can modify archiving configuration and policies. Administrators CS Response Group CsResponseGroupAdministrator Can manage the configuration of the Response Group application within a site. Administrators Lowest level of rights for Enhanced 9-1-1 (E9-1-1) management, including creating CsLocationAdministrator E9-1-1 locations and network identifiers, and associating these with each other. CS Location Administrators This role is always assigned with a global scope.
Next Steps…Catapult offers a Lync Proof of Concept• Up to 100 users• 80 hours• Integrates with your systems
Thank you!Joe Stocker, Director of Managed Services and ITCatapult SystemsJoe.Stocker@catapultsystems.com