SlideShare uma empresa Scribd logo
1 de 20
Baixar para ler offline
Winning in Customer
Service
Innerwealth
The World’s Leading Human Development
Programme
This Skill
Chris Walker
Do you want your
coffee delivered
by
this person?
this person?
Or
this person?
CUSTOMER SERVICE
– Chris Walker
“There are no products. There are only services.
Experiences delivered through things.”
If you change the
delivery, you change
the experience, you
change the thing. And
that is in your hands.
We are all in the Service
Industry
Foe
Friends
World Customer
TeamPartner
Family
YOU
THE MOST STRESSFUL
JOBS IN THE WORLD
FACE To FACE
FAKE SMILE
PUBLIC VIEW
FAKE HAPPY
FAKE ENTHUSIASM
YOU CAN’t FAKE IT!
R.E.A.L
Customer Service
R.E.A.L
R - Reality
E - Energy
A - Atitude
L - Life
R= REALITY
REALLY HAPPY
REALLY GOOD TO BE
AROUND
REALLY BALANCED
REALLY ABLE TO DEAL
WITH STUFF
REALLY ABLE TO TURN UP
INSPIRED
Click 2 Watch
E = Energy
ENERGY - BUILD
ENERGY - STORE
ENERGY - STOP LOSS
ENERGY - DIRECT
A = Attitude
ATTITUDE OF
GRATITUDE
ATTITUDE OF SUCCESS
ATTITUDE OF VALUES
ATTITUDE OF VISION
L = LIFE
LIFE BALANCE
LIFE HARMONY
LIFE ENTHUSIASM
LIFE BIG PICTURE
LIFE TURNING UP
YOU CAN’t FAKE IT AND
CUSTOMERS FEEL ITBEING R.E.A.L
R.E.A.L
Customer Service
Customer Service
The World’s Leading Human
Development Training
Programme Starts with G.I.V.E.
- Inspired Self Leadership
INSPIRED
SELF-LEADERSHIP
SELF-LEADERSHIP
Innerwealth
The World’s Leading Human Development
Programme
This Skill
Chris Walker
G.I.V.E
SELF-LEADERSHIP
– Chris Walker
“Because you can’t G.I.V.E what you haven’t
got. Business and Life improvement starts with
how you treat yourself.
G.I.V.E
Inspired Self-Leadership
Grateful for what you’ve
got.
Inspired by wherever you
are
Visionary about where
you’re going
Enthusiastic about the
possibilities
Living the Dream
Chris Walker
Contact
alive@chriswalker.com.au

Mais conteúdo relacionado

Destaque (17)

The New Look of Noncash Awards - White Paper 1997
The New Look of Noncash Awards - White Paper 1997The New Look of Noncash Awards - White Paper 1997
The New Look of Noncash Awards - White Paper 1997
 
Element Presentation - Your True Nature Revealed
Element Presentation - Your True Nature RevealedElement Presentation - Your True Nature Revealed
Element Presentation - Your True Nature Revealed
 
Big Data e analisi economica
Big Data e analisi economicaBig Data e analisi economica
Big Data e analisi economica
 
Who Is ACI Sept 2011
Who Is ACI Sept 2011Who Is ACI Sept 2011
Who Is ACI Sept 2011
 
All Access
All AccessAll Access
All Access
 
SOP_TIPPERS
SOP_TIPPERSSOP_TIPPERS
SOP_TIPPERS
 
MARC Died
MARC DiedMARC Died
MARC Died
 
Women Of Algiers 3
Women Of Algiers 3Women Of Algiers 3
Women Of Algiers 3
 
You Can Reward Loyalty - Achieve Dreams Mag Autumn 2002
You Can Reward Loyalty - Achieve Dreams Mag Autumn 2002You Can Reward Loyalty - Achieve Dreams Mag Autumn 2002
You Can Reward Loyalty - Achieve Dreams Mag Autumn 2002
 
Hands-On SEO
Hands-On SEOHands-On SEO
Hands-On SEO
 
Chris Walker1 Day Program Workbook3
Chris Walker1 Day Program Workbook3Chris Walker1 Day Program Workbook3
Chris Walker1 Day Program Workbook3
 
Culture Change 2 days seminar
Culture Change 2 days seminarCulture Change 2 days seminar
Culture Change 2 days seminar
 
Poesía
Poesía Poesía
Poesía
 
God Is In The Toaster
God Is In The ToasterGod Is In The Toaster
God Is In The Toaster
 
‘CHINA BEYOND’ STUDY OFFERS INSIGHT INTO CONSUMERS,
‘CHINA BEYOND’ STUDY OFFERS INSIGHT INTO CONSUMERS,‘CHINA BEYOND’ STUDY OFFERS INSIGHT INTO CONSUMERS,
‘CHINA BEYOND’ STUDY OFFERS INSIGHT INTO CONSUMERS,
 
Science Of Loyalty
Science Of LoyaltyScience Of Loyalty
Science Of Loyalty
 
American Cyanamid New Dealer Program ArgiCenters- Agri Marketing
American Cyanamid New Dealer Program ArgiCenters- Agri MarketingAmerican Cyanamid New Dealer Program ArgiCenters- Agri Marketing
American Cyanamid New Dealer Program ArgiCenters- Agri Marketing
 

Último

A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.mcshagufta46
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato pptElizangelaSoaresdaCo
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakEditores1
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZKanakChauhan5
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 

Último (20)

A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 
Plano de marketing- inglês em formato ppt
Plano de marketing- inglês  em formato pptPlano de marketing- inglês  em formato ppt
Plano de marketing- inglês em formato ppt
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerak
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZ
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 

Newest World Class Customer Service Training Programme from Chris Walker at Innerwealth