In 2013, only 51% of large businesses in Australia measured their return on investment from social media. But when you dig a little deeper into the data, you'll discover the vast majority of these businesses define measuring return on investment as tracking likes, followers or subscribers. In today's data driven landscape, thats simple not good enough. This presentation will help you go beyond likes, followers and subscribers as measures of success. You'll learn simple ways to demonstrate the real value derived from social media and you can even download a practical excel model to help measure your return on investment. So next time your CEO asks whats the return on investment, you can say, here's something I prepared earlier!
4. WHAT IS SOCIAL MEDIA?
Social media
Interactive
Shareable
Conversational
Dynamic
Many-to-many
Traditional media
Detached
Difficult to share
Promotional
Static
One-to-many
7. THE POWER OF ONE PERSON
• MAKES A VIDEO
• OVER 13.9 MILLION VIEWS
• STOCK DROPPED BY 10%
• COST SHAREHOLDERS $180M
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35. ONCE YOU’VE GOT THE DATA
WHAT ARE THE INSIGHTS?
• What’s driving the trends in mentions, sentiment?
• What are the key themes?
• What are the key learnings and insights?
• What’s happening in each channel?
• How are marketing campaigns driving conversation?
• What are the key issues and are they being addressed?
• What are the wins and what value have they delivered?
39. THE EQUATION IS SIMPLE
(TOTAL GAINS - TOTAL COST)
TOTAL COST
ROI =
40. MAKE SOME ASSUMPTIONS TO
ESTIMATE YOUR GAINS
• ESTIMATE CPM VALUE
• ESTIMATE AVG ENGAGEMENT VALUE
• AVG CONVERSION RATE FROM SOCIAL TRAFFIC
• AVG VALUE OF A SOCIAL CONVERSION
• USE GOOGLE ANALYTICS AND FACEBOOK INSIGHTS
• AVG CALL DEFLECTION RATE
• AVG COST OF CALL
41. SAMPLE GAIN INPUTS
1. TOTAL REACH / VALUE
2. TOTAL ENGAGEMENTS / VALUE
3. TRAFFIC FROM SOCIAL / VALUE
4. ESTIMATED CALLS DEFLECTED / SAVINGS
5. SALES FROM SOCIAL MEDIA / VALUE