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Organizational Culture
What is Culture?
  ”How we do things around here” or
”Behavioral codes written in the walls”

”People copy, coach and correct each
other to fit into the collective Culture”
Why work with Culture?
 What got us here, won´t get us there



“The way we do things around here”
determines behavior, and thus:

Performance and Turnover,
Customer Satisfaction and Reputation,
Market share
Competitiveness
Employee Retention, etc.
4 types of Culture
                                            Flexibility and freedom to act


                                            Clan                   Adhocracy
                                      50




                                                                               External focus and differentiation
     Internal focus and integration

                                           40

                                                30

                                                      20

                                                           10




                                           Hierarchy                  Market

                                                     Stability and control
Gap analysys
between now and pref
                            Total

                            Flexibility
                            30

                            25
             Clan                         Adhocracy
                            20

                            15
                                                                          Now     Preferred
                            10                                     Clan   40,32     39,26
                             5
                                                              Adhocracy   26,02     27,41
  Internal                   0                     External
                                                                Market    13,38     11,39
                                                              Hierarchy   20,28     21,94
                                                                          100        100
         Hierarchy                        Market



                            Stability




             NOW     PREF
Now what?
“The only thing of real importance that
leaders do is to create and manage
culture. If you do not manage culture, it
manages you”
#Lesson in a tweet



“The only thing of real importance that
leaders do is to create and manage
culture. If you do not manage culture, it
manages you”
#Lesson in a tweet



“The only thing of real importance that
leaders do is to create and manage
culture. If you do not manage culture, it
manages you”

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Organizational culture

  • 2. What is Culture? ”How we do things around here” or ”Behavioral codes written in the walls” ”People copy, coach and correct each other to fit into the collective Culture”
  • 3. Why work with Culture? What got us here, won´t get us there “The way we do things around here” determines behavior, and thus: Performance and Turnover, Customer Satisfaction and Reputation, Market share Competitiveness Employee Retention, etc.
  • 4. 4 types of Culture Flexibility and freedom to act Clan Adhocracy 50 External focus and differentiation Internal focus and integration 40 30 20 10 Hierarchy Market Stability and control
  • 5. Gap analysys between now and pref Total Flexibility 30 25 Clan Adhocracy 20 15 Now Preferred 10 Clan 40,32 39,26 5 Adhocracy 26,02 27,41 Internal 0 External Market 13,38 11,39 Hierarchy 20,28 21,94 100 100 Hierarchy Market Stability NOW PREF
  • 7. “The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you”
  • 8. #Lesson in a tweet “The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you”
  • 9. #Lesson in a tweet “The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you”