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InfoAxon Technologies
           Limited
INDIA’s First Open Source Integration Company

                         Knowledge
                        Management
                        Solutions for
                     Development Sector

                                                1
An attempt to understand knowledge management simply and in
context of Enterprise 2.0 Technologies

Understanding Knowledge
Management Simply

                                                              2
Knowledge is between two ears




                                3
Knowledge also exists today


                   +       +


Existing               +
Knowledge
locked in
systems,
databases,
documents, files
                           +

                                     4
Traditional Approach to Knowledge
           Management



 Store Knowledge           Assumes                 Manages
 in a Database             “Participation”         Knowledge
 • Static Storage          • Transfers the         • Wants to control and
 • “Store and they will      problem of              manage information
   come”                     participation to      • Builds a culture of
 • Stress on “Central”       someone else            inaccessibility
   storage that “Will be   • Makes it a cultural     instead of
   shared somehow”           problem alone           involvement




                                                                            5
Knowledge needs
Knowledge needs “Context” – Who is it for? Let
me define it?
Knowledge needs “Content” – What am I
choosing to store? Let me decide
Knowledge needs “Culture” – What is my
motivation to share? Appreciate and reward
what I say and I will be more than willing




                                                 6
People are connected today

                            Is Enterprise
                            Social
                            Network the
                            answer to
                            Knowledge
                            Management
                            ?




                     NO, its just a
                     tool

                                            7
People create knowledge when
      they work and play



Teams give a             Tasks & Activities       User Control
sense of “Shared         give a “Context”         gives “Ability to
Space”                   • Context stored with    build Context”
• Common Areas of          Content                • User chooses the
  Interest               • Participation around     “Ability to define
• Practice and Project     Tasks and Activities     Connections”
  Based Teams




                                                                         8
Summary




     Connections                    Context                         Culture
  “People must be able           “Daily Tasks in              “What information
   to connect to each            Business is your             should we protect
         other”                context. You create            while we make the
                                  context daily”               rest accessible?”


Knowledge Management Today – Bringing together technology, process and practices to
              achieve the 3 C’s (Connections, Context and Culture)



                                                                                      9
InfoAxon approach to develop KM solutions

Our Approach and Vision to
Knowledge Management

                                            10
Our KM Vision and Roadmap
                                                                                     4

                                                 3

                                                                                         Semantic
                                                                                         Knowledge
                                                                                         Management
                                                           Process Based Social          •Semantically Enhanced
                 2                                         Knowledge                      Knowledge Repositories
                                                           Management                    •Semantic Search
                                                           Experience
                                                           •Entwined Process Flows
                              Collaborative                 and Social Network
                                                            Experience
                              Knowledge Sharing
                                                           •Build “Contexts” and Store
                              •Social Network Experience    content around
                               Introduced                   “Processes”
                              •Project and CoP Spaces
                              •Build Trust and
1                              Collaboration through
                               Integrated Tools
    Dynamic                   •Knowledge JUST IN TIME
    Knowledge                 •Tune Knowledge
    Repositories               Repositories
    •Breathing, Evolving,
     Changing Repository of
     Content
    •Model and Classify the
     Business




                                                                                                                   11
Stage 1 – Knowledge Repositories
                                                      Domain
                                                      Ontology
                                                      Creation
               Content
               Migration
                 Tools


                                      Enable        Knowledge         Design
                                    Repository                      Knowledge
                                      Access        Repository        Model




                                                      Setup KM
                                                     Repository
                                                      Software


Achieved through Professional Services       Packaged KM repository Setup
focused on building a KM environment

                                                                                12
From Storing Knowledge in
Relational Databases to……….

                                                                     Dynamic, Evolving Knowledge
                                                                     Repositories and Networks




 Note: This is a graphic visualization of a Knowledge repository.
 Note the presence of a “Node” based architecture that is flat and
 highly “contextualized”
                                                                                               13
Stage 2 – Collaborative
        Document Management
Enhance Stage 1 Knowledge Repository
Create “collaborative workspaces (Sites)”
modeled around your Organization.
•   Form Virtual Team of Workers on the fly
•   Workers can share their work together on projects;
    discuss revisions to content, in a secure organized
    collaborative workspace.
•   Workers could collaborate around documents with
    teams regardless of their location
•   Knowledge Sharing among Teams
     • Wikis, Blogs, Shared Calendars, Discussion Forums

     • Smart Tags                                          14
Axon Share – Collaborative
 Document Management




                             15
Stage 3 – Workflow Based
Social Knowledge Management
fusionKM – A Platform for developing Workflow
centric Social Network based Knowledge
Management Solutions
Create a Social Network Powered Knowledge
Management Solution for your business
Automate your processes, tasks and activities
using Dynamic Workflows
Capture Knowledge as processes are executed
Store knowledge in open standard knowledge
repositories
                                                16
fusionKM




           17
Stage 4 – Semantic KM
Web 3.0 Semantic Solutions
Semantic Search (Finding intelligence and
meaning from Data)
Semantic Knowledge Repositories




                                            18
Our case studies and innovations with the development and public
sector in areas of Knowledge Management

Knowledge Management for
Development Sector

                                                                   19
Underlying Platform Approach
                 Mapped to
                 MDG Goals                                             Social Network
                                                                         Experience
                                                   Knowledge
                                                    Spaces &
                                                  Repositories




                                                                 Contextualized
                                                                  Applications




                                                Workflow Based Social
                                               Knowledge Management
                                              Platform for Development
Knowledge Network model along with                      Sector
Knowledge Repository Domain Model enabling
Knowledge sharing in “Thematic and Regional
Networks

                                                                                        20
Key Success Stories
     Solution Exchange India – Knowledge
     Sharing Services Platform for United
     Nations
     Need
     Harness the power and passion of Communities of Practice to help
     development practitioners attain national development goals.
     Create knowledge repository that is searchable and referenced.
     Provide front end Portal to aggregate the information



                                                                                                    Solution
                               InfoAxon offered its custom stack development solution to the problem by
                               taking the best of the breed open source components and integrate them
                               together using Next Generation Web 2.0 technologies.
                               The goal was to create a solution stack with open source components
                               (Portal, forums, wikis, searchable central repository, CMS) that are
                               integrated and packaged together as one “UN Solution Stack”.



                               Benefits
                                  Integrated Solution with best of the breed solution components
                                  Faster turnaround time
                                  Flexibility to enhance and customize the solution.

21                              InfoAxon Technologies Limited Confidential
UN Solution Exchange ……
             contd.

                                         InfoAxon OSS Solution Highlights

          •The stack is made of integrated open source components providing a
          complete professional open source solution:


                • Redhat Linux Operating System
                • Apache Tomcat/JBOSS Application Server
                • File Content repository on the File Server
                • Professional Open Source MySQL Database
                • Alfresco Content Management Framework
                • Liferay Portal Framework
                • Rich Client interface technologies such as (AJAX tool kits, JSF,
                JSP, MVC Struts)
                • Open Source applications such as Forums and Mailing Lists




22      InfoAxon Technologies Limited Confidential
UNDP Solution Exchange




                         23
Key Success Stories
                                                                                MyAIDSNexus –
                                                                                HIV/AIDS Social
                                                                                Networking Platform

     Need
     Harness the power and passion of HIV/AIDS community and create a
     social networked community with knowledge sharing among different
     knowledge networks. Need for taking “Micro Services” to the
     community to enhance the broad agenda of HIV/AIDS development aid
     effectiveness


                                                                                             Solution
                              InfoAxon used its open source integrated solution – fusionKM built using
                              integration of 40 different open source technologies and frameworks.
                              We created a social networking knowledge management platform with user
                              “Knowledge Spaces” ; Social Network Rights Model ; Micro Services ;
                              Applications to facilitate communication and Job searches




                              Benefits
                               Increased number of participation to 30,000 members and joined up HIV/AIDS
                                community
                               Turnaround implementation start to finish in 40 days

24                             InfoAxon Technologies Limited Confidential
Key Success Stories
                                                                Development AID Management
                                                                Platform for South African
                                                                Government


     Need
     Manage Beneficiaries and development aid effectiveness for the EPWP
     programme for South African government. Measure effectiveness of
     different project funding and grants implemented as part of the EPWP
     programme. Help the Ministry of Public Works manage and monitor the
     opportunities generated by EPWP.


                                                                                              Solution
                               InfoAxon used its open source integrated solution – fusionKM built using
                               integration of 40 different open source technologies and frameworks.
                               We created a social networking platform and added “Form based Workflow
                               processes”. Fund tracking flows were developed along with comprehensive
                               reporting capabilities. Social Network Rights Model ; Micro Services ;
                               Applications to facilitate communication and Job searches



                               Benefits
                                1600 government agencies were able to track the funds and development aid
                                 effectiveness much more efficiently using the solution platform
                                Funding effectiveness achieved through close monitoring of donor funds
                                 and EPWP consumption of these funds.
25                              InfoAxon Technologies Limited Confidential
Next Steps
Understanding Entry Level KM Infrastructure
required
Understanding Long term KM Strategy and
Innovation requirements
Suggest appropriate solution
Implement “Quick Wins” leading to a broader
KM fulfillment




                                              26
For more information about us, contact us at
Shubham.nagar@infoaxon.com


     Check us Out at http://w w w .infoaxon.com

            UK                                    INDIA
                                                  InfoAxon Technologies
            InfoAxon Technologies UK Limited      Limited
            Building A, Trinity Court             H-189, Sector 63, Noida 201
            Wokingham Road                        309
            Bracknell, Berkshire RG42 1PL         India
            United Kingdom                        Tel : +91 11 51634005
            Tel: +44 1344 668048                  TeleFax : +91 11 51634008
            Fax: +44 1344 668148
            DDI: +44 1344 668458
27                    InfoAxon Technologies Limited Confidential

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Knowledge management solutions for development sector InfoAxon approach

  • 1. InfoAxon Technologies Limited INDIA’s First Open Source Integration Company Knowledge Management Solutions for Development Sector 1
  • 2. An attempt to understand knowledge management simply and in context of Enterprise 2.0 Technologies Understanding Knowledge Management Simply 2
  • 3. Knowledge is between two ears 3
  • 4. Knowledge also exists today + + Existing + Knowledge locked in systems, databases, documents, files + 4
  • 5. Traditional Approach to Knowledge Management Store Knowledge Assumes Manages in a Database “Participation” Knowledge • Static Storage • Transfers the • Wants to control and • “Store and they will problem of manage information come” participation to • Builds a culture of • Stress on “Central” someone else inaccessibility storage that “Will be • Makes it a cultural instead of shared somehow” problem alone involvement 5
  • 6. Knowledge needs Knowledge needs “Context” – Who is it for? Let me define it? Knowledge needs “Content” – What am I choosing to store? Let me decide Knowledge needs “Culture” – What is my motivation to share? Appreciate and reward what I say and I will be more than willing 6
  • 7. People are connected today Is Enterprise Social Network the answer to Knowledge Management ? NO, its just a tool 7
  • 8. People create knowledge when they work and play Teams give a Tasks & Activities User Control sense of “Shared give a “Context” gives “Ability to Space” • Context stored with build Context” • Common Areas of Content • User chooses the Interest • Participation around “Ability to define • Practice and Project Tasks and Activities Connections” Based Teams 8
  • 9. Summary Connections Context Culture “People must be able “Daily Tasks in “What information to connect to each Business is your should we protect other” context. You create while we make the context daily” rest accessible?” Knowledge Management Today – Bringing together technology, process and practices to achieve the 3 C’s (Connections, Context and Culture) 9
  • 10. InfoAxon approach to develop KM solutions Our Approach and Vision to Knowledge Management 10
  • 11. Our KM Vision and Roadmap 4 3 Semantic Knowledge Management Process Based Social •Semantically Enhanced 2 Knowledge Knowledge Repositories Management •Semantic Search Experience •Entwined Process Flows Collaborative and Social Network Experience Knowledge Sharing •Build “Contexts” and Store •Social Network Experience content around Introduced “Processes” •Project and CoP Spaces •Build Trust and 1 Collaboration through Integrated Tools Dynamic •Knowledge JUST IN TIME Knowledge •Tune Knowledge Repositories Repositories •Breathing, Evolving, Changing Repository of Content •Model and Classify the Business 11
  • 12. Stage 1 – Knowledge Repositories Domain Ontology Creation Content Migration Tools Enable Knowledge Design Repository Knowledge Access Repository Model Setup KM Repository Software Achieved through Professional Services Packaged KM repository Setup focused on building a KM environment 12
  • 13. From Storing Knowledge in Relational Databases to………. Dynamic, Evolving Knowledge Repositories and Networks Note: This is a graphic visualization of a Knowledge repository. Note the presence of a “Node” based architecture that is flat and highly “contextualized” 13
  • 14. Stage 2 – Collaborative Document Management Enhance Stage 1 Knowledge Repository Create “collaborative workspaces (Sites)” modeled around your Organization. • Form Virtual Team of Workers on the fly • Workers can share their work together on projects; discuss revisions to content, in a secure organized collaborative workspace. • Workers could collaborate around documents with teams regardless of their location • Knowledge Sharing among Teams • Wikis, Blogs, Shared Calendars, Discussion Forums • Smart Tags 14
  • 15. Axon Share – Collaborative Document Management 15
  • 16. Stage 3 – Workflow Based Social Knowledge Management fusionKM – A Platform for developing Workflow centric Social Network based Knowledge Management Solutions Create a Social Network Powered Knowledge Management Solution for your business Automate your processes, tasks and activities using Dynamic Workflows Capture Knowledge as processes are executed Store knowledge in open standard knowledge repositories 16
  • 17. fusionKM 17
  • 18. Stage 4 – Semantic KM Web 3.0 Semantic Solutions Semantic Search (Finding intelligence and meaning from Data) Semantic Knowledge Repositories 18
  • 19. Our case studies and innovations with the development and public sector in areas of Knowledge Management Knowledge Management for Development Sector 19
  • 20. Underlying Platform Approach Mapped to MDG Goals Social Network Experience Knowledge Spaces & Repositories Contextualized Applications Workflow Based Social Knowledge Management Platform for Development Knowledge Network model along with Sector Knowledge Repository Domain Model enabling Knowledge sharing in “Thematic and Regional Networks 20
  • 21. Key Success Stories Solution Exchange India – Knowledge Sharing Services Platform for United Nations Need Harness the power and passion of Communities of Practice to help development practitioners attain national development goals. Create knowledge repository that is searchable and referenced. Provide front end Portal to aggregate the information Solution InfoAxon offered its custom stack development solution to the problem by taking the best of the breed open source components and integrate them together using Next Generation Web 2.0 technologies. The goal was to create a solution stack with open source components (Portal, forums, wikis, searchable central repository, CMS) that are integrated and packaged together as one “UN Solution Stack”. Benefits  Integrated Solution with best of the breed solution components  Faster turnaround time  Flexibility to enhance and customize the solution. 21 InfoAxon Technologies Limited Confidential
  • 22. UN Solution Exchange …… contd. InfoAxon OSS Solution Highlights •The stack is made of integrated open source components providing a complete professional open source solution: • Redhat Linux Operating System • Apache Tomcat/JBOSS Application Server • File Content repository on the File Server • Professional Open Source MySQL Database • Alfresco Content Management Framework • Liferay Portal Framework • Rich Client interface technologies such as (AJAX tool kits, JSF, JSP, MVC Struts) • Open Source applications such as Forums and Mailing Lists 22 InfoAxon Technologies Limited Confidential
  • 24. Key Success Stories MyAIDSNexus – HIV/AIDS Social Networking Platform Need Harness the power and passion of HIV/AIDS community and create a social networked community with knowledge sharing among different knowledge networks. Need for taking “Micro Services” to the community to enhance the broad agenda of HIV/AIDS development aid effectiveness Solution InfoAxon used its open source integrated solution – fusionKM built using integration of 40 different open source technologies and frameworks. We created a social networking knowledge management platform with user “Knowledge Spaces” ; Social Network Rights Model ; Micro Services ; Applications to facilitate communication and Job searches Benefits  Increased number of participation to 30,000 members and joined up HIV/AIDS community  Turnaround implementation start to finish in 40 days 24 InfoAxon Technologies Limited Confidential
  • 25. Key Success Stories Development AID Management Platform for South African Government Need Manage Beneficiaries and development aid effectiveness for the EPWP programme for South African government. Measure effectiveness of different project funding and grants implemented as part of the EPWP programme. Help the Ministry of Public Works manage and monitor the opportunities generated by EPWP. Solution InfoAxon used its open source integrated solution – fusionKM built using integration of 40 different open source technologies and frameworks. We created a social networking platform and added “Form based Workflow processes”. Fund tracking flows were developed along with comprehensive reporting capabilities. Social Network Rights Model ; Micro Services ; Applications to facilitate communication and Job searches Benefits  1600 government agencies were able to track the funds and development aid effectiveness much more efficiently using the solution platform  Funding effectiveness achieved through close monitoring of donor funds and EPWP consumption of these funds. 25 InfoAxon Technologies Limited Confidential
  • 26. Next Steps Understanding Entry Level KM Infrastructure required Understanding Long term KM Strategy and Innovation requirements Suggest appropriate solution Implement “Quick Wins” leading to a broader KM fulfillment 26
  • 27. For more information about us, contact us at Shubham.nagar@infoaxon.com Check us Out at http://w w w .infoaxon.com UK INDIA InfoAxon Technologies InfoAxon Technologies UK Limited Limited Building A, Trinity Court H-189, Sector 63, Noida 201 Wokingham Road 309 Bracknell, Berkshire RG42 1PL India United Kingdom Tel : +91 11 51634005 Tel: +44 1344 668048 TeleFax : +91 11 51634008 Fax: +44 1344 668148 DDI: +44 1344 668458 27 InfoAxon Technologies Limited Confidential