Technology Trends for Manufacturers in India

1. Technology Trends for Manufacturers in India Indusa | 18 August, 2015

2. Agenda Business Challenges in Manufacturing1 Need for Adopting Latest Trends2 Top Trends in Manufacturing and Business Cases3 Introduction to Key Enterprise Solutions4 Implementation Benefits in Manufacturing Functions5 Technology Adoption6 Implementation Next Steps7 About Indusa8

3. Emerging Technologies- Worldwide Source: Gartner: Hype Cycles Emerging Technologies 2014

4. Business Challenges in Manufacturing Legacy software High cost of ownership Low productivity Disparate systems Inefficient demand planning

5. Need for Adopting Latest Trends Innovation Competitive Advantage Business Growth Customer Experience Employee Satisfaction Collaboration

6. Top Trends in Manufacturing in India and Business Cases Enterprise Mobility Collaboration Tools Analytics Cloud Computing Customer Service Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Internet of Things (IOT)

7. Trend # 1: Enterprise Mobility Mobilize your business with • Real-time information sharing that improves business processes • Eliminates manual errors • Increases employee productivity • Better cost advantage with lower cycle times Mobility Scope for Manufacturing Production Operations Management Consumer Inventory and warehouse management Sales/CRM Analytics and dashboard mCommerce Logistics management Configure, price and quotation Approvals Loyalty After sales service Expense and Time tracking Product Catalogue Procurement HR and approvals Quality and inspection Employee directory and

8. Trend # 1: Enterprise Mobility– Business Case A textile manufacturer increases productivity with Inventory Inspection Mobile App Solution – • Helps the inspection officers to enter inspected data at the warehouse • Filtering, sampling and report generation • Inspection process and assign a name as per the predefined format • Integration with ERP when user enters a connected area Benefits – • Complete automation and faster auditing • Reduce paperwork • Improve data quality and accuracy • Immediate reporting • Higher level of safety in hazardous environments Need – A mobile app for automating their manual inspection process

9. Trend # 1: Enterprise Mobility– Business Case Screens Dynamic filters, sorting, and search can be performed on various types of the listed stock items Type ahead search tool to fasten the process of item selection

10. Demo: Field Service App

11. Trend # 2: Collaboration Tools Business Forms Content Management Search Platform Services Workspace Management, Security, Storage, Topology, Site Model Collaboration Portals Business Intelligence Microsoft SharePoint as a collaboration and content tool: • Delivers the best productivity experience • Cuts costs with a unified infrastructure • Rapidly responds to business needs

12. Trend # 2: Collaboration Tools– Business Case A manufacturer of piping systems increases employee engagement through Microsoft SharePoint Solution – • Manage documents, events, surveys, holidays, blogs, employee information, quotes, visitor information • Show company vision, mission, core value and executive message • Automate business processes Benefits – • Increased collaboration • Easy document management • Lower adoption risk and greater utilization • Powerful governance tools, reduced burden on IT resources Need –An organization wide portal to collaborate between employees of different departments and share ideas and innovations.

13. Trend # 2: Collaboration Tools– Business Case Screens Intranet portal Travel management

14. Trend # 3: Analytics Microsoft Business Intelligence • Empowers users to discover, analyse and visualize data • Enables collaboration and sharing of reports and data in a managed and secure environment Self Service Analysis and visualization capabilities Dashboards & Reports Built-in capabilities for dashboard & scorecard creation Analysis Interactive data analysis and reporting Predictive Analytics Accurate forecasting & help in making better decisions

15. Trend # 3: Analytics– Business Case Private limited manufacturing company increases business, reduces cost Solution – • Excellent reporting capabilities help create quotes, purchase orders, and financial management • Reporting workflows, integration, and extensibility • Enhanced security features with role based access to applications and records Benefits – • Dashboards give the complete picture of the business and help forecast for at least the next two quarters • Visibility and insight improve decision making abilities • Improves planning, increases productivity by 20–30 percent • Shorter sales cycle improves closures by 30 percent • Centralized system saves time Need – Improve sales processes, streamline operations, and increase employee productivity

16. Trend # 3: Analytics– Business Case Screens Pie charts, Bar Graphs, and Line Graphs all leverage Visio functionality

17. Trend # 4: Customer Service Improve productivity, minimize downtime and reduce costs • Increase in customer satisfaction • Personalized customer service and support • Faster response times and time-to-resolution • Improve usability, speed, and efficiency • Single, highly responsive interface Warranty Out of warranty Problem diagnosis Assign task • New parts • Repair parts Problem diagnosis Assign task • Quotation Management • Offer letter • Invoice • Digital signature • Payment tracking • Log complaint • Select customer and equipment model • Choose service type Customer Service Solution Complaints

18. Trend # 4: Customer Service– Business Case Customer Service Solution offers personalized customer service and support Solution – • Deliver revolutionary customer service from anywhere, anytime and from any device • Key features include service calls/complaints planning, service request report, time and expense report, customer signature, service engineer scheduling, document archival and management Benefits – • Optimum routing for service calls • Real-time visibility into work status and customer work history • Quick response to last minute changes in schedule and decision-making in the field • Facilitate real-time collaboration in the field • Increase in customer satisfaction Need – Instant visibility into customer & work order histories and track status of activities of service executives in real time

19. Trend # 4: Customer Service– Business Case Screens Service report with service call number, visit details, material replacement request, customer signature Customer information, order details, equipment information and agreement details

20. Trend # 5: Enterprise Resource Planning (ERP) Microsoft Dynamics AX – A new generation in ERP • Maximize business opportunities to meet your specific needs today • Enhance customer centricity with a unified retail solution • Increase profitability throughout the entire service value chain • Enhance responsiveness to meet constituent needs and legislative mandates

21. Trend # 5: Role of ERP

22. Trend # 5: ERP– Business Case A manufacturing firm improves business process and productivity with Microsoft Dynamics AX Solution – • Easily maintain transactions and report generation • Integrated with the other modules developed using another software • Requirement of submitting the report is made easy and all the data is centrally available and remotely accessible Benefits – • Application Scalability managing business complexity and operations • Process excellence improving process metrics and productivity • Process Standardization across various Group Subsidiaries Need – Implement best-in-class ERP solution for purchase, finance and inventory modules

23. Trend # 5: ERP– Business Case Screens Status of P.O. changes from “Open Order” to “Received” Product information management

24. Trend # 6: Customer Relationship Management (CRM) Microsoft Dynamics CRM A better way to know your customers and grow your business SALES • Mobile sales • Account management • Social insights • Collaborative selling • Sales analytics MARKETING • Campaign management • Lead management & scoring • Marketing resource management • Social marketing • Marketing analytics SERVICE • Multichannel service • Enterprise case management • Knowledge base • Social customer service SOCIAL • Social customer service • Collaboration

25. Trend # 6: CRM– Business Case A manufacturing firm improves customer service with new CRM solution Solution – • Microsoft Dynamics CRM was selected as the ideal solution • Improved sales capabilities with better visibility, flexibility and the ability to forge better sales relationships • Reporting is much easier now that information is consolidated in a single system Benefits – • Admin tasks have been greatly reduced, which has enabled the sales force to spend more time with customers • It is now easier to identify and target higher value accounts • Enhanced sales and revenue growth Need – A 'best in class' solution to consolidate their myriad self-hosted legacy systems into a single, modern system

26. Trend # 6: CRM– Business Case Screens Sales personnel can view his account details, generate leads and add notes to it Dashboard view with reporting capabilities

27. Trend # 7: Internet of Things (IOT) Better harness data by connecting people, processes and assets to transform your business • Make small changes, see a big impact • Improve efficiency • Enable innovation • Increase agility • Build the ability to scale

28. Trend # 7: Internet of Things– Business Case Electronics and electrical equipment manufacturer monitors and manages ATM site remotely Solution – • EcoCool Management System for controlling the appliances at an ATM site from remote location • Enables users to collect site parameters data like room temperature, ambient temperature from any site and display it on a dashboard • Monitor the settings like timing for switching on/off of lights, temperature settings and toggle sequence of air conditioners • Change settings remotely Benefits – • Manages devices like AC, lights and UPS installed at an ATM site from a remote location by sending commands to a controller • Monitors the ATM sites • Saves power consumption by controlling air conditioners, lights, UPS • Gets security alerts through vibration sensors and fire sensors Need – A solution that allows user to monitor and control the devices like AC, lobby lights and UPS at ATM sites remotely

29. Trend # 7: Internet of Things– Business Case Screens UI for viewing the list of ATM sites configured in the system UI for viewing site status

30. Trend # 8: Cloud Computing The growing need for secure, real-time information • Operational and cost productivity • Growth and innovation • Customer experience • Risk management • Green initiatives

31. Trend # 8: Cloud Computing– Business Case Electronics and electrical equipment manufacturer monitors and manages ATM site remotely Solution – • Migrated four of its enterprise applications to the Microsoft Azure platform • Provide on-demand computing and storage capacity for these applications Benefits – • Reduced Costs by 65 Percent • Reduced Management Overheads • Provided Superior Scalability • Avoided the hassle of maintaining the infrastructure on premise • Allowed employees to focus on mission critical tasks and achieve operational efficiencies Need – Develop a cloud version and reduce the capital investment required to run these applications on-premises

32. Technology Adoption Microsoft Dynamics AX • Production • Finance • Inventory • Logistics • Delivery • Purchase • Accounting • HR • Engineering Microsoft Dynamics CRM • Marketing • Sales • Orders • Account Management • Customer Support Business Intelligence • Benchmarking • Analytics • Reporting • Collaboration • Dashboard Management • Data Mining • Business Rules Microsoft SharePoint • Intranet, extranet • Collaboration • Content management • Document management • Workflow management • Enterprise search Enterprise Mobility • App development • Mobile device management • Wireless networks

33. Benefits derived from Technology Adoption Source: NASSCOM-NMCC-ICT Adoption in Indian Manufacturing Sector

34. Implementation Next Steps Implementation Next Steps Identify the need and functions that require solutions Gap Analysis Vendor Finalization Consulting Implementation

35. About Indusa •Manufacturing •Retail •Distribution •Professional services •Education •Healthcare Industries •Enterprise Mobility •ERP •SharePoint •CRM •Custom Development •Business Intelligence •Application Support and Maintenance •Quality Assurance and Testing Practices Technology Consulting Systems Integrator IT Services Headquarters: Chicago, US Dev Center: Ahmedabad & Pune, India Sales Office: London, UK SEI CMM Level 4 (process maturity) ISO 27001:2005 (security) 80% of client relationships last over 8 years In business since 1989 – Over 26 years

36. Key Clients & Partnerships Partnerships & AlliancesKey Clientele

37. Q & A "Indusa has provided a scalable Android solution that achieves our objectives. They have truly demonstrated real-time ownership and has been great throughout the project. It was a pleasure to work with their dedicated mobile team. I am overwhelmed with the great response and support I got from their end. We look forward to working with you again soon.“ - Managing Director, Textile firm “Indusa delivered an excellent mobile app under tight timelines and was prompt in developing the app that fit our specifications. I recommend and will most definitely contact Indusa for any further application requirements. Thank you Indusa!” - IT Manager, Air coolers company “Many thanks to Indusa Team for providing a truly excellent product for our client." - CTO, Consulting Service Firm

38. Thank You © Indusa 2015. All rights reserved. Indusa Infotech Services Pvt. Ltd. 2nd Floor, GNFC Info tower, SG Road Ahmedabad - 380 054, India T: +91-79-30484666 / 67 W: www.indusa.com E: jitendra.jani@indusa.com https://www.linkedin.com/company/indusa https://twitter.com/IndusaITSol https://www.youtube.com/Indusa

Technology Trends for Manufacturers in India

Technology Trends for Manufacturers in India

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