Communication at workplace

1. This is a complete research on Effective Communication with more emphasis on workplace. Yousef AlMulla Effective Communication at Workplace © 2008 YAM

11. Is it possible to NOT communicate??? What is Communication? “No Communication” is Communication NO That's because communication does not involve just words, but it also is related to behavior, and unless one is dead, one always "behaves". Even staying still is a behavior. Silence communicates. Our bodies communicate non-verbally. So, so long as there is life there is communication, even if the person is intentionally trying to cease all communication.

17. Communication Channels Report/Phone/ Meeting/Computer Receiver Receive message Decode and Convert to Meaning Respond Sender Start with a meaning/ message to send Encode (verbal and nonverbal) Send message Interact with feedback Feedback Noise Communication Process Table of Contents message

18. Continuous process of encoding and decoding Communication Process Table of Contents

19. Elements of Communication Process Communication Process Input . The sender has an intention to communicate with another person. This intention makes up the content of the message. Channel. The message is sent via a channel, which can be made of a variety of materials. In acoustic communication it consists of air, in written communication of paper or other writing materials. Sender. The sender encodes the message, e.g. the idea of "piece of furniture to sit on." Thus he gives expression to the content. Noise. The channel is subjected to various sources of noise. One example is telephone communication, where numerous secondary sounds are audible. Receiver. The receiver decodes the incoming message, or expression. He "translates" it and thus receives the output Output. This is the content decoded by the receiver. Fields of Response. In the process, the relevance of a code becomes obvious: The codes of the sender and receiver must have at least a certain set in common in order to make communication work. That frame of reference is the sum of experiences in the form of each person's knowledge, beliefs and values. Our frame of reference is also greatly influenced by the culture to which we belong. On the basis of that body of personal knowledge, each member of the audience decodes the message. As members of the audience differ, so will their interpretations of what they hear. Table of Contents

26. Nonverbal Communication Table of Contents

27. How Meaning is Conveyed? 7% spoken or written words A "majority" of the meaning we attribute to words comes not from the words themselves, but from nonverbal factors such as gestures, facial expressions, tone, body language, etc. 55% Face and body : non-verbal communication or face and body language. 38% voice dynamics : tone + inflection + volume + accent + non -word sounds; and... Nonverbal Communication Table of Contents

28. Non-verbal communication or face and body language constitutes 93% of message Nonverbal Communication Table of Contents

29. Non-verbal communication is two-way communication Nonverbal Communication Table of Contents

46. Positive Feedback Table of Contents

47. This supervisor is struggling with one of the most important yet trickiest and most difficult management tasks: providing constructive and useful feedback to others . "I don't know how to turn his performance around; he never used to have these attendance problems and his work used to be so good; I don't know why this is happening and what to do." Effective feedback is absolutely essential to organizational effectiveness; people must know where they are and where to go next in terms of expectations and goals-yours, their own, and the organization. Positive Feedback Table of Contents

58. Active Listening Table of Contents

61. Statistics support Active Listening Active Listening

68. Barriers to Effective Communication