5. • Evaluate performance
• Treatment of lost and damaged goods
• Sales quota attainment
• Counsel, motivate, or terminate the
underperformers
Evaluating channel members
6. • It is the ability to alter channel members’
behavior.
TYPES:
Channel Power
Coercive Reward Legitimate
Expert Referent
7. With a change in product life cycle, and the changing
nature of competitive markets,
CHANNELS EVOLVE
8. • Review channel design and arrangements
• Notice change in buying patterns
• New competition
• Stage of product in the life cycle
Channel Modification Decisions